Question about Canon SmartBase MPC400 All-In-One InkJet Printer

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Canon Smart base MPC 600 F - Error 343

Canon help desk said this was a full ink waste tank.  I have dismantled, cleaned the two sponges in the waste tanks and mopped up carfully, reassembled...but the error message persists.  I am led to believe that I may need a software download or code to enter the machine to tell the printer I have fixed it.  Can you advise?  I am desparate to get it going as it is such a good machine. Phil

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  • bobo002 May 29, 2008

    i have the same problem with a smartbase MPC 400.

    I tried to clean the pump.No result.

    I tried to disconnect the lithium battery during a few minutes.

    No result.

    I thing that the flash memory is to be reprogrammed.

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What does ##343 mean?


##345 is jammed cartridge error. Reasons could include:

-Foreign material or dried ink in head cleaning unit (also known as "purge unit") , or waste ink pump jammed up. Make sure waste ink pump rotates freely, after cleaning. Clean the waste pump-hose too! Waste ink pump is located under head cleaning system.

Symptons are:

-Grinding noise (very loud)
-Flashes error code ##345

Short fix:
1.Take apart and wash the ink clogged mechanical parts. Use hot water.
2. Reset waste ink counter


Long fix:
The following operation takes several hours / days to complete.

-Take apart the whole printer, so there is only a metal frame left, with couple of paper-rollers, and motors, and the "Print-head cleaning" -system. Wash this cleaning-system.

-Mark all wires that look the same (especially white flat ones), take photographs when disassembling.

In detail, remove at least following items:
-Main Power lead!
-Casing (Use bright flashlight to see TWO front cover-screws under the dark plastic!)
-Scanner (BEWARE of fragile flat-wires)
-Main electronic controller board
-Metal plate, plastic cover, and some others.
-Plastic base plate
-All materials that might absorb water. (two sponges, and one rubber foam part)

The two sponges are between metal frame and base plate, they absorb excess ink. Wash these separately, and dry, or change for new. (I left the shorter one out, when assembling)

There is also one long rubber foam part that is near where paper comes out, (visible from outside the printer, when cover is opened).

To get rid of the excess ink: Wash dirty parts heavily for 10 to 15 minutes with hot water. When out-coming water is clear, then it is clean.

-Let it to dry for couple of days, but you can use your imagination - compressed air could help it dry faster.

-Assemble it back together


How to reset waste ink counter (you should clean the printer also):

*AF-Key = Additional Functions key = the black button with the star in a head above it.

1) Enter SERVICE MODE. (Press AF-Key, followed by "scan", "copy", "scan" -Keys)
2) Select TEST MODE (press right arrow button 13 times).
3) Hit -OK-
4) Select [8] PRINTER TEST
5) Hit -OK-
6) It'll now say "- 8-2 +" press the right arrow key once to get "- 8-3 +"
7) Hit -OK-
8) Select 0. [INK COUNT].
9) Hit -OK-
10) It should return to showing the "8: Printer Test - 8-3 +"
11) Press the [Stop/Reset]key - (black key with triangle and circle on it) - (returning to the state of 4), and then press the [ON/OFF] key.


Cleaning the print head:

At any time, DO NOT wipe the actual print head with your fingers. Use ONLY water.

-Remove print head assembly from printer.
-Remove ink tanks.
-Use running warm water, wash away the excess ink that is dried around the print head.
-Take one disposable mug, fill with hot water, drop the print head assembly in there, and let it soak for an hour, or so.
(-IF you have massaging shower head, with spray jet -function, use this to deep clean the actual print head.)
-Dry it up carefully, do not wipe actual print head, just tap gently with soft paper.
-Install ink tanks, install assembly to printer, let it settle for some time (5-30 minutes)
-Run Nozzle check, cleaning, print head alignment.


This should do the trick.

Answer extracted from service manual and Techimo.

Good Luck,

-LL

Feb 23, 2010 | Canon SmartBase MP360 All-In-One InkJet...

1 Answer

Canon MP36 error ##343


Hi,

The error code means "Ink Detection Waste Ink Tank Full". This means that the ink pad needs to be replaced. Also, dont forget to set the eepron counter to 0. Please follow the steps:

Press

ADITIONAL FUNCTIONS
SCAN
COPY
SCAN
scroll to TESTMODE
scroll to PRINTER TEST
scroll to EEPROM CLEAR
and the press the numeric key 3 or and keys.
Select INK COUNT, and then press the
numeric key 0 or and keys to reset the waste ink capacity.
Press the [Stop/Reset] key and then the
[ON/OFF] key to end the test mode.

I tries to replicate this error in my printer and I was able to aolve it with the above mentioned steps.

Hope this helps!

Rehards,
HP

Aug 28, 2009 | Canon SmartBase MP360 All-In-One InkJet...

2 Answers

My Canon I550 quit printing.


An error has occurred in the printer. The number of flashes indicates the type of error, as outlined below. Check the cause and take the appropriate action.
bullet.gif Two flashes: Out of paper or paper feed error
Replace the paper correctly and press the RESUME/CANCEL button.
bullet.gif Three flashes: Paper jam
If paper has jammed in the printer, clear the jam, replace the paper in the printer correctly and press the RESUME/CANCEL button.
See Paper Jams
bullet.gif Four flashes: Empty ink tank
If you press the RESUME/CANCEL button, it will continue printing with an empty ink tank. However, when printing is finished, replace the ink tank immediately. If you continue printing with an empty ink tank, it will be a cause of trouble.
See Replacing an Ink Tank
bullet.gif Six flashes: No print head installed
Install a print head.
bullet.gif Seven flashes: Defective print head
Contact a Canon service representative.
bullet.gif Eight flashes: Waste ink tank almost full
The printer has a built-in waste ink tank for the ink used during print head cleaning. Eight flashes indicates that the waste ink tank is nearly full. Press the RESUME/CANCEL button to cancel the error so you can continue printing. Before the waste ink tank becomes completely full, contact a Canon service representative.
i_note_us.gif Note
Canon recommends to call for service as soon as this error occurs. Once the waste ink tank becomes completely full, printing will no longer be possible.
bullet.gif POWER lamp flashes alternate green and orange:
An error that requires contacting a Canon service representative may have occurred.
Turn the printer off and unplug the printer from the power supply. Plug the printer back in and turn the printer back on.
If the problem remains, contact a Canon service representative.

Apr 14, 2009 | Canon BubbleJet i550 InkJet Printer

1 Answer

Canon i960


Hello,
I cleaned the waste tank pad following the directions at
http://forums.techguy.org/hardware/421538-solved-printer-used-ink-tank.html

These were from Lanmaster.

Note carefully how you take it apart - with photos if necessary - so re-assembly goes well.
Wear gloves!






Nov 03, 2008 | Canon I960 InkJet Photo Printer

1 Answer

WASTE INK TANK NEAR FULL.


see solution to INK TANK NEAR FULL SMART BASE 360

Oct 21, 2008 | Canon SmartBase MP360 All-In-One InkJet...

1 Answer

Error code printer check ** 343


the error is "Waste Ink Tank Full" error
This error occurs after a set number of nozzle activations, and it's to protect you from having ink start leaking out of your printer.
The waste ink tank is actually a large cotton pad in the bottom of the machine which absorbs the waste ink, and if this pad becomes full, the ink will pool and, like water, seek the path of least resistance, which could be where the case parts connect, and then leaking out onto your desk or carpet...
Resetting the Waste Ink Volume Counter
1) Enter SERVICE MODE.---
By pressing Menu Copy Copy Copy Scan
2) Select TEST MODE.
3) Select [8] PRINTER TEST in TEST MODE.
4) Select 3. [EEPROM CLEAR].
5) Select 0. [INK COUNT].
6) Press the [Set] key.
7) Press the [Stop/Reset] key (returning to the state of 3)), and then press the [ON/OFF] key.
hope it works for your model
Hope it helps.
goodluck pls dont forget to rate this

Sep 21, 2008 | Canon SmartBase MP360 All-In-One InkJet...

1 Answer

Error ##343 and it didn't print anything Orange light below screen has been flashing, screen message "Waste Ink Nearly Full". No idea where waste ink container is kept? Have changed cartridges. Now saying...


Manual Reset procedure Waste Ink Tank for Canon MP390:
  1. Start with printer on, press additional functions, Scan, Copy, Scan. Now you should be in service mode.
  2. Select Test mode (must be the last available selection).
  3. Select #8 Printer Test, it will start cleaning then it will come up with some other option: push the + or - button until it says 8-3 then hit the select button
  4. The menu will now say EEPROM Clear
  5. Select Ink count which is option (0) and press set
  6. Press Stop/Reset Followed by the power button and then wait for it to restart.
hope it helps
cheers

Jun 09, 2008 | Canon SmartBase MP390 All-In-One InkJet...

1 Answer

CANON MP730 ERROR MESSAGE 343 WASTE INK FULL


1-press the "menu" key
2-press the"copy" key
3-press the"#" key
scroll thru the menu heading until you come to "counter"
press "ok"
press "menu"
and select "clear all" it will ask you to "please wait"
then press menu two times
restart your printer
it will work

Feb 22, 2008 | Canon MultiPASS MP730 All-In-One InkJet...

3 Answers

The waste ink disposal is almost full and it won't print


The waste ink absorber is almost full. Press [OK] to continue but early replacement recommended. <See manual>
WASTE INK NEAR FULL The printer has a built-in waste ink absorber to hold the ink used during print head cleaning, for example. This error message indicates that the waste ink absorber is nearly full.
Press the OK button to cancel the error so you can continue printing.
Before the waste ink absorber becomes completely full, contact a Canon1.gif service representative. (You will need to replace a particular part of the printer.) Canon recommends that you call for service as soon as this error occurs. Once the waste ink absorber becomes completely full, printing cannot be performed until the Waste ink tank is replaced.

this answer is directly from canon

Jan 30, 2008 | Canon Pixma iP6210D InkJet Photo Printer

1 Answer

This is a Canon PIXMA MP 780!!! Waste Ink Full Problem


You can try to read these articles on how to reset the waste ink full error on canon printer. http://www.fastrepairguide.com/waste-ink-full-error/how-to-repair-canon-ip1000-waste-ink-full.html http://www.fastrepairguide.com/waste-ink-full-error/canon-waste-ink-full-error.html They even provide the service tool program for reset the printer eeprom data(set as factory default).

Sep 10, 2007 | Canon I990 InkJet Photo Printer

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