Question about Gateway GT4010 (RBGT4010) PC Desktop

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Gateway GT4010 Problem

My gateway GT4010 wont start , Fan at the back spins okay, but the blue light in the front panel does not light. My local shop told me bad motherboard, Can I do  anthing at all with this GT4010. Gateway told me yesterday that they do not sell motherboard??

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  • kirkhamg Oct 17, 2007

    Thanks for the response. I would like to however know more on following




    1. Where can I buy right motherboard?

    2. How easy or difficult it is to replace motherboard. My experience with PC hardware is limited to adding more memory ( RAM) to my windows 98 machine in the past.

    3. If I decide to buy new desktop what  brand and configuration ( for vista premium ) would you recommend?

    Thanks

  • ecolon Nov 05, 2007

    This is exactly what my GT4010 did about a week ago. I purchased it a year and 9 months ago. I'm going to try to replace the motherboard, but once I replace it, will I have the same problem down the road again? I guess I would like to know where the problem is in the first place. I'm just glad it wasn't the hard drive. From now on I'm going to regularly back up my data.



    Thank you for the advice.

    Elsbeth

  • Trevor99 Dec 12, 2007

    Same problem. Fan runs, DVD drive opens, but blue light won't turn on. Have been told by others that it's the motherboard. I have also read on other reviews that this problem is common. Gateway Tech support was not helpful at all. Were we duped?

  • Dirkster Dec 19, 2007

    I bought a GT 4010 march 2006 and now my motherboard is broken and Gateway will not sell a new one. Now I try to buy a new one but have problems to find one. COMP USA does not touch it though I bought it there.

    Dirk

  • DebH34 Dec 27, 2007

    Same problem 3 times in the past year. Gateway fixed it the first 2 times when it was under warranty. Now it is out of warranty and it has started acting up again. The blue power light will not come on, although the fan and the DVD start up. No activity on the hard drive light. Thanks Gateway... I will not buy another one.

  • Snguon Jan 16, 2008

    I basically have the Same exact problem. Power button (color is blue) is not lit but, the fan is running and the CD drive seems to be working. i have tried using anther monitor and and power cables and such but, still nothing.

  • thekat Feb 20, 2008

    One of my clients has the same issue.. I have found the replacement FIC motherboard but... it looks like the problem re-occurs so I am just going to buy and new case / psu and then use the parts to build a new box for her...

    The board seems to be the primary cause so hopefully the other components are salvageable..

  • Anonymous Mar 22, 2008

    Its not the motherboard, I own my own computer repair business and I recently had the same model come in. The Gateway 4010 has a problem with the integrated video card and you need to install a third party one. My only problem is that i cant disable the integrated video to get the installed one to work. Hope this helps.

  • jonah07605 Sep 13, 2008

    okay i have exactly same issue first i thought it was the motherboard left the computer alone till i find another Motherboard on ebay. one day i was bored and decided to fuss with it. to my surprise it work and the blue light came on but only for a day so now i know it cant be the motherboard.i also notice 3 things,, 1 the computer powers up when you connect the cord to the power supply. 2 if the mouse is connect via adapter to the PS2 and not the usb the red laser mouse light remains on even after the computer is turend off but as long as the power cord is connected to the power supply.

    3) the stand by is dimmed and if i clicked on restart , it will go through the motion of shutting down the application , but it will shut down the software and not the hardware, so everything will continue to run till i manually press and hold the power button for few sec.. and now its not working again . it could be the integrated video card like someone suggested but i am not sure and here is why while having one of these episode where everything power up but no blue light i added a third party video card and what do you know the ****** worked but now its not doing it no more unless now i have another issue. did any of you wind up solving the issue , please share and tell us how or what was the reasons for that

  • Anonymous Oct 08, 2008

    ya i have same problem.i dont know what the problem is i replaced the power supply 3 times. i had the motherboard replaced under warranty. all what happens is i plug it in. it turns on automatically for some reason, the hard drive light blinks, fan goes, but no blue light. if the computer wont start after a wile it will be seeing the sludge hammer coming.

  • gatewayblows Nov 12, 2008

    This is so familiar. Gateway 4010 2 weeks ago fan runs no blue light, unplug for several hours comes to life. Today shut down because not responding to a usb connection - won't start up fan runs no blue light

  • Anonymous Nov 30, 2008

    Same problem here.
    My machine is pristine, and works great when it decides to boot up BUT-

    I've tried everything, and have had no success. After a million re-trys the machine will boot and everything is fine, but if I try to restart or shutdown and power up -- nothing but the fans running. I told Gateway support that this is obviously a manufacturing defect, but even after sending many forum examples (like this) to Gateway support they say it's not widespread. ...Nothing in their knowledgebase like this.

    Horrible, horrible product and support. I will *never* waste my money on a Gateway product again.

  • jose_a_c Dec 03, 2008

    my gateway gt4010 desktop computer. the fan inside is running the power switch blue light is off no display on monitor

  • bennett7032 Jan 12, 2009

    We have the GT4010 at work. I found that the motherboard had went out. I went to tigerdirect.com and get a replacement board. The blue light will not come on in front and the monitor will not come on. Since I had just put the new motherboard in, I thought it could be the Graphic Card. I found a PCI Card. The monitor will not turn on. I keep getting the "NO SIGNAL" on the monitor. I have replaced the monitor. The Gateway 4010 is nothing but junk.

  • Xhriscarbon Feb 08, 2009

    I have had the same problem the only way I could get mine to run again was to push on the Graphics chips while it was heating up. This could be caused by bad surface mounted chips. The chips I am talking about are under the small black heat-sinks toward the center and back of the board. Be careful not to shock yourself.

  • Anonymous Feb 16, 2009

    after power flash the system does not post. The fans run, hdd spins and dvd drive is powered on but the blue light stays amber. I replaced the ps to a coolermaster the first time it happened and it seemed to fix the problem. It just did it again and instead of wasting time on replacing the mobo on a 5yr old machine i decided to build a custom machine. For what its worth, this was the first issue Ive ever had with the machin

  • mende59 Mar 17, 2009

    I too had a problem. My computer was working ok, a few hiccups along the way, but not overt signs my motherboard was going to blow. I just turned it on one day and it would not boot up. The only thing running was the fan.
    Has anyone contacted Gateway about this.
    My PC is 2006 model. Barely 3years old.



  • moonman2 Apr 30, 2009

    I have the same basic issues. MB replace under warranty one day before warranty expired. Four months later, RAM slot went bad. I switched RAM around and the machine worked for another 9 mos. Now completely dead, no boot, no bios. Gateway support is useless and Microsoft will not help on activation on a new MB and refers customer to Gateway. There should be a class action suit filed against Gateway on this machine.

  • Anonymous May 03, 2009

    My GT4010 PC was just 2 years old (April 2008) when the motherboard went out. I had purchased the Best Buy extended warranty so it was replaced. It lasted 1 month and went out again. Again the motherboard was replaced. This lasted about 5 months and then it went out again. This was in November 2008. So the motherboard was once again replaced. My extended warranty was up January 28, 2009. The motherboard went out again in April 2009. So the motherboard went out 4 times in one year's time. What a lemon!

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23 Answers

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This problem is video chip related. I have done alot of research on this and found that everyone has the same problem in some form or another. Your best bet is to junk the pc and get a different one, since the motherboard in the pc and the replacements you can get are all prone to the same failure. The best home remedy I have found is a hair dryer on the video chipset as mentioned in one of the above "fixes". Seems to work for a while, not permanent. You may need to repeat if your system goes down again. Also, when your system powers up and your screen looks more green than usual or different than it used to, just apply more heat and pressure. On another note, if anyone has a replacement for this case, GT4010, from a different manufacturer, please let me know. Hope this helps.

Posted on Dec 01, 2009

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Same problem gt4010 won't boot no beep codes but all other powered hardware works this mobo is an AMD socket 939 in uBTX form factor no one makes an AMD board in uBTX form factor. FIC and Foxconn are the only ones and they are all OEM items. Case will not fit any board other than btx form factor. Alternative maybe to change to Intel chip and board with btx form factor. Has anyone tried a PCI-E video card to disable the on-board video?

Posted on Jan 03, 2008

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So glad I found this post. I've been messing with this stupid PC for a couple of months now. It's for a client. I'd get it going, and since he left it on all the time, it would work until a power outage. I felt so bad, I actually gave him one of my PC's to replace his. This hunk a junk is going to the recycle center... after I throw it out of a non-Microsoft window.

Posted on Apr 27, 2014

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For those of you still having this prob: (use proper static precuations)
1. Unplug PC and clear the CMOS (jumper from 1-2 to 2-3) labled, near battery
2. Power up with jumper in the 2-3 position
3. Run BIOS setup
4. Save and exit setup
5. Unplug PC
6. Return jumper to 1-2 position
7. Plug in and restart

Posted on Nov 10, 2011

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I had the same problem. Found valurecovery.com on the web. Sent the motherboard to the repairman, got it back, put the computer back together, and it worked. Excellent service; highly recommended.

Posted on Feb 24, 2010

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I have had the same problem the only way I could get mine to run again was to push on the Graphics chips while it was heating up. This could be caused by bad surface mounted chips. The chips I am talking about are under the small black heat-sinks toward the center and back of the board. Be careful not to shock yourself. I also checked under the heat-sinks and it looks like there was not much Thermo-Gel used either. Hopefully this will help someone out.

Posted on Feb 08, 2009

  • Xhriscarbon Apr 27, 2009

    I also got it to work with a hair dryer, by laying it on its side with the case open and flicking the power button on and off while pointing the hair dryer on low speed at the video chipset for a while, if you want to discharge the power unplug it and hold the power button in till it makes a little churp sound and the network light goes out. Very bad computer, time to strip it down.

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I had found the motherboard for the gt4010. After I had gotten the new motherboard connected up, it worked for about a month. I replaced the Power supply. That was when I found out the problem. The connector on the Motherboard for the 12v cord is bad. I am now searching for another brand of motherboard that will work with my system.

Posted on Jan 26, 2009

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I had the same problem, unplug the media card reader, the one right above the power button. I think what happened is that it some how failed. Find and locate where it is plugged up into the hard drive, and then see if it boots up. I had to replace my power supply though, I think some how the media reader messed up my power supply. Resulting in my cpu no loading up whatsoever. If the fan at the back spins ok, check the cpu fan, you can miss it, its extremely large, and if that's not running replace that. But don't and I repeat don't keep booting up your cpu, because whats gonna happen is your cpu will overheat, and then you will need another chip, or motherboard. With that said I;ve had this computer since 2006, and It has been very good to me. Gateway tells you they dont sell motheboards because they want you to buy another cpu, its all about making money. But you can find one that fits your case on www.newegg.com, or www.tigerdirect.com

Posted on Dec 17, 2008

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My gateway gt4010 desktop computer. the fan inside is running the power switch blue light is off no display on monitor

Posted on Dec 08, 2008

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Wow, my Gateway GT4010 has the same problem as the fan runs and will not boot up. I think Gateway made a lemon and we all suckered up and bought it. Makes me so mad!

Posted on Oct 21, 2008

This is such a global phenomena, I'm not going to waste 50 cents on the PoS, i took all my cool stickers off it, and salvaged what i could and then whipped it with its own power cord and then rolled the case down a flight of stairs and then dropped it from a 6th story window and then bashed it with a bat, great stress relief

Posted on Jul 29, 2008

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I have the same problem with my GT4010. It was under warranty and they said they replaced motherboard and upgraded by processor to an Intel. I also replaced the graphics card with a Visionteck Radeon HD 2600 and added 2 Gz memory. it worked ok for 7 months and now it is out of warranty with Office Depot and it its doing the same thing- fan runs and blue light but no picture. I took to local computer tech store they say motherboard is bad again. Is it really worth replacing motherboard 2 times? I want to take a hammer to it. Next times I'm going HP. Any suggestions. Should i put in more money into it?

Posted on Jun 20, 2008

Yes it is, mine is screwed too.

Posted on May 30, 2008

I have same problem , I try all but is still dont work.... Gateway is a real sh..

Posted on Apr 11, 2008

My dad's gateway has the same problem. I replaced the power supply. Nothing. I then thought the motherboard had to be the cause, but he took it to Geek Squad and they said that indeed, it was the motherboard. I can't find a uBTX motherboard with socket 939. Nothing else will fit the Gateway case.

Posted on Apr 10, 2008

I had a same or a similar problem, if i leave the PC turned off from a few hours it wouldn't come on without me pressing the power button atleast 5 times, but if i just shut it down and then try to turn it back on, it comes right up, i think its the motherboard.
I called gateway and they suggested that i try replacing the power supply and if that don't resolve the issue then replace the motherboard.

Posted on Mar 13, 2008

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Had same problem with mb on emachine by gateway. One other problem you will have is when you do find a suitable mb replacement the windows program will not reactivate because of the change. Microsoft says go to manufacturer for new number and manufacturer (emachine/gateway) says threy cannot give new # and to use restore, but that will not work with new mb. OEM windows versions. Even legitamate numbers on cd key label in back of machine will not activate!!!!!!

Posted on Feb 20, 2008

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Can anyone help me find a motherboard for gateway gt4010.

Posted on Jan 08, 2008

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My son's GT4010 did the same thing even after the motherboard and power supply were fixed under warranty within one year. The second time happened just after the warranty and I still have the PC. I think Gateway should be held accountable for this problem and offer returns. I know I will never purchase a Gateway again. Hans S.

Posted on Dec 29, 2007

The problem lies in the way the BIOS interacts with the system. You'll notice that sometimes your network won't work if you move the machine around and plug everything back in haphazardly. This is only fixed by disconnecting everything, (power unpluged) pressing the powerbutton to discharge the capacitors, then plug in the power, when machine comes up to a logon screen. (it's okay to leave the keyboard plugged in.)...start plugging things back in and let them autodetect.

While seemingly unrelated, this is also the problem with systems not powering up. You have to power-cycle the motherboard several times to get it to come up. (I've had the same problem on older systems)...you simply push the power button, if the machine doesn't come up, unplug the machine, push the power button, plug the machine in again, try to power on. Rinse, repeat until machine comes up.

Posted on Dec 28, 2007

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I had the same problem, Geek Squad (of course)

couldn't find the problem, they said it was burnt

out... I left it alone for 5 months, just out of

curiousity turned it on, and it worked...

 

There is a problem with the mobo and that

is why it was discontinued, everyone will

have this problem with these models

sooner or later. Mine actualy stopped

working again, I'm going to unplug it

for a little while and see if it works,

I'm betting it will. o_O

 

peace.

-chris

Posted on Oct 19, 2007

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I have the exact same problem!  Except windows xp!  I wonder if this is a common problem with Gateways4010s.  I just bought mine a year and a half ago.  Please let me know what you did and if it worked.

Posted on Oct 18, 2007

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Looking at the spec you have on the motherboard, you could purchase and fit a new motherboard, if you are pc savvy, as long as you go for an Athlon socket 939 motherboard with PCI-E slots.

 

See here for your pc spec, then check out this site for a choice or replacements

Posted on Oct 15, 2007

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