Question about Philips HTS-6500/37 System

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Philips hts 6510 no disk prompt does not play dvd

Has worked fine but now doesn't play any dvd. comes up with 'no disk' on tv monitor. please help

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  • ditchy1mini Nov 18, 2007

    CD's work fine, but DVD's say no disc

  • keithyd Nov 23, 2007

    This is the second machine I've had that's developed the same problem - I wouldn't mind, but I hardly ever play DVDs. No more than 10 on each machine before it developed this problem. Repairman said for the first one that it wasn't a dirty lens problem - sent it away for repair but it took too long, so they gave me another one. Same problem has occurred after 5 months of light use.

  • xpxp Nov 29, 2007

    Plays audio CD's, no problem. Put is a video disc and get "No Disc" message.

  • Oysterboy Dec 02, 2007


    I got one of these that worked for about 3 weeks of occasional use. It kept saying no disc. My cheap, rubbish DVD player has played anything I've thrown at it for 6 years and still going.

    Took it back and it was sent off for repairs. When they returned it it still had exactly the same problem. Sent it off for repairs again. After 2 months they just gave me a new machine, which had the same problem after about a months. I guess I'll take it back again but really I've lost faith in the product. Paid a lot of money for it and it is a piece of......rubbish.

  • bjag Dec 27, 2007

    I am having the same issue. Tech Support suggested the Lens Cleaner which worked for about a month. I called Phillip Support and have made arrangements for replacement...I guess we will see how that goes

  • Hollie99 Jan 08, 2008

    I have the exact same problem, and it will be such a hassle to unplug it all and take it back, does anyone know what can be done at home before i take it back to the store?

  • Gman121 Feb 11, 2008

    Good Speakers BAD Dvd disk...sent it back once already.

  • Anonymous Nov 04, 2008

    Same problem here (in the Netherlands). Does not play anything anymore. Tries lens cleaner with no success. Even appeared to make it worse...

  • Anonymous Nov 10, 2008

    like many, got the same 'no disc' message, paid a load for this machine - total rubish - wont by Philips again

  • tschanen_mr Nov 18, 2008

    only watched 7 movies on the damn thing only had it for 3 mos and it wont read dvd's either. It would cost to much to ship it back to be replaced. reads all other discs

  • Anonymous Nov 29, 2008

    will never buy philips again. looks like a design defect



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I have a Philips Home theater system, cost $800. I bought it about 5 years ago and complained about it within a week. After about 6 mths the retailer sent it back to Philips who returned it saying 'nothing wrong with it'. Since then I have TRIED to use it about 4 or 5 times and it is hopeless. Background sound effects just about burst your eardrums and you cannot hear dialog. Solution for me is to tell as many people as possible NEVER BUY PHILIPS products ever!!! Also NEVER buy ANYTHING from that particular retailer. I ended up buying a cheap DVD player, cost less than $100 which is user friendly and actually works!!!

Posted on Mar 04, 2010

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Ok looks llike a lens problem..Try this
Get a lens cleaner CD with liquid..Put two drops of liquid on the brush of the lens cleaner..insert the CD in your drive and play it..If it plays fine otherwise you will need to replace the lens..Get it replaced rather..should run you about 25-50$.If you want to get it repaired give it for repair only in a Philips showroom..
Good luck!

Posted on Oct 15, 2007

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Has worked fine but now doesn't play any dvd. comes up with 'no disk' on tv monitor. please help

Posted on Oct 12, 2008

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