Question about Avaya Phones

1 Answer

Copy settings command #399

I tried to use the #399 command to copy the settings from an existing phone (extension 13) to a new extension (extension 21).

The command asks for the source extension which I entered and then it asks for data. I entered 21 and tried pressing different programming keys to get it to finish the command but nothing seems to work.

Any ideas?

Posted by on

1 Answer

Re: Copy settings command #399

The only thing this will copy is line information. Not buttons.

Posted on Jun 13, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

"Set unavailable" error received when I tried to Set Copy on Norstar M7310 phone

Are you sure you have the correct extension number for the destination? I may be more than "not progammed correctly" - perhaps it isn't the ext# you think it is. Try Feature*0 then all the keys, especially the line keys, which should give you the extension number.

Apr 21, 2015 | NorStar M7310 Corded Phone

1 Answer

How do i delete an extension in a Nortel Norstar system or put it back to default

I would just COPY the settings from another extension that is the closest or same as what you want...

F**CONFIG ... Terminals&Sets ... (enter "good" extension #) ... COPY softkey ... (destination extension) ... System&User ... and you're done.

Oct 03, 2014 | NorStar Phones

1 Answer

I cannot ring other phones in our office and my phone doesn't display when other employees are on the phone

Hi Kym,

It sounds like your phone might be a bit of a lone ranger! Try cloning someone else's phone settings to your phone and see if that solves the problem for you. You can do this by:
Feature **266344
Password: 266344
You should see Terminals and Sets. Press the Show button.
It should ask the for extension number, so enter the extension of someone whose phone is working properly.
Press Copy
It'll say "Copy SystemData" Change that so that it copies subscriber as well.
Press Next. It'll say Copy Single. Press Next
Enter your extension number when it says Copy to:
Once it has finished, hang up and give your phone a try once it has updated.

Jan 14, 2014 | Nortel T7316E 2-Line Corded Phone

1 Answer

When trying to copy a voice mail message to another person's mail box we get a 'cannot continue' error message. We were able to copy messages up until this week, any ideas?

If the destination mailbox has existing new or saved messages, there might not be enough capacity to allow the message to be copied into the mailbox. Check the destination mailbox to see if this is the case.

Dec 07, 2010 | NorStar Meridian M7310 Phone

2 Answers

How to move my ext# to a new phone location Nortel t7316E

The system has a built-in feature called "Set Relocation", which will allow you to move your phone to another active telephone jack in your office and the extension number, voicemail box, and all features will stay with your phone.

Have your system administrator turn on Set Relocation, or check your Norstar administration manual for programming details. Or, you can call your telecom service company and have them send a technician.

May 14, 2010 | Nortel Norstar 16-Line PBX Speakerphone

1 Answer

Program a new Nortel m7310 phone with an existing extension

If the extension was a swap of the old M7310 with a new(ish) M7310 no additional programming should be necessary. However if the phone was replaced with another type of nortel set(M7208, M7324,T7313 etc.) then the phone will default to its base features. To re-program the feature keys press feature *3, the button you wish to program, and the feature code for that button

Sep 28, 2009 | NorStar M7310 Corded Phone

1 Answer

I can not call localy ( inside the country)

Check #401 to see if its on 1- no restriction or 3- local only

Sep 06, 2009 | Avaya Partner 34D Corded Phone

1 Answer

Call forwarding

The 50 command is for call forwarding of an individual phone, not the incoming calls. There are several conditions that have to be met to make forwarding work. First, you need your ICD group extension. It's generally 600, but we use 100 or 199 or 200 sometimes. The command is in the back of the Operations Manual (OM) and it is in the form of (assuming 600) *71416009+number#. *7140600 cancels.

Here's a copy of the manual, just in case you don't have one. Page 192 shows the sequence. You might also look at *710 command on the same page for setting forwarding. It is quicker than the 50 commands and sets the status of your FWD/DND button.


May 11, 2009 | Panasonic KX-T7630 Corded Phone

1 Answer

M7310 phone buttons

Wow, you should get 2 lines and at least one intercom by default. Lines are assigned in most Nortel systems in Terminals & Sets. Your COPY command is your friend. Just pick a phone you wnat to emulate and copy it to your new set.


Sep 01, 2008 | NorStar M7310 Corded Phone

1 Answer

I can't get the voicemail button to work

You are describing two different things. The "speaker 43" is the default code for Busy/No Anser Set. The correct syntax should be Speaker - 43 - 399 - Speaker. That should set CFWD B/NA to VM. Next, if you have a button programmed to call VM, it is probably a speed-dial or one-touch button. It would have to be programmed to dial 399. If that is not working, try calling VM (399) and make sure you can get into the box that way. If that works, but the button does not, press the Feature Key and the button for VM. It should display what is programmed for that button. If it needs to be changed to call VM, the syntax is: Feature - Redial - the button to program - "1" - "399" - Feature.

Feb 07, 2008 | NEC DTU 8D-2 Corded Phone

Not finding what you are looking for?
Phones Logo

Related Topics:

216 people viewed this question

Ask a Question

Usually answered in minutes!

Top Avaya Phones Experts


Level 3 Expert

94198 Answers

Cindy Wells

Level 3 Expert

4722 Answers

D. E. Hev

Level 3 Expert

1059 Answers

Are you an Avaya Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides