Question about Maytag Neptune MAH5500B Front Load Washer

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Maytag Neptune MAH 5500B smelled bad, got a skin infection from braw washed in it cleaned with dish washer soap smelled better, afraid of a staph infection. I bought it used, I should have known as they said their neighbor died and the husband moved back to somewhere, I'm a dumb old widow 74 yrs old just trust people. It smells better. I went to ER and just now realized where the problem came from. I just woke up in the middle of the night and realized I have been had. Thank you for any thing you can tell me.

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  • dsw901 May 25, 2009

    We have mold in the front section of the washer. Bleach gets the visible mold out, but the smell is still there.

  • slove_19135 May 11, 2010

    Have you tried running a cycle with bleach?

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Make sure it isn't toxic mold. Neptunes are prone to mold. Maybe try to get a sample of the water in it when you run to take and have tested. Also, look closely at the gaskets and brush around the drum, they may have mold on them, like mine do.

Posted on May 25, 2009

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Is there any kind of recall on a Maytay front loading washer, model #MAH6500AWW? I am having problems with mildew in the rubber part and terrible smelling water in the bottom.


The cleaning process for your Maytag Neptune front-loading washer, for example, requires some time and patience. Over time, your washing machine will need to be cleaned. It can develop offensive odors through multiple wash cycles. This makes the washing machine less effective at cleaning the clothes you put into it. Maytag offers some sound advice for cleaning your front-loading washing machine.
  • Pour 2/3 cup of liquid chlorine bleach into the bleach compartment of the dispenser drawer of your Maytag Neptune front-loading washer.

  • 2

    Run your Maytag Neptune front-loading washer on the "Clean Washer" setting. Press "Start" to start the cycle.

  • 3

    Leave the door open once the cycle is complete to allow the inside of your Maytag Neptune front-loading washer to ventilate and air dry.

  • 4

    Look closely at the gray seal of the Maytag Neptune front-loading washer's door opening. This seal can have a buildup of debris or detergent residue.

  • 5

    Spray the seal with an all-purpose appliance cleaner and scrub away any debris or residue with a cloth or scrubbing pad. Dry with a clean cloth.

  • 6

    Remove the soap dispenser drawer. Press the release lever and lift it out to clean.

  • 7

    Take out the inserts and rinse them and the drawer thoroughly.

  • 8

    Wash with a mild soap and cloth to remove any residue. Dry thoroughly before replacing.


  • ALWAYS LEAVE THE DOOR OPEN WHEN NOT IN USE! This prevents the mold and mildew from forming once you get it cleaned.

    Aug 20, 2011 | Washing Machines

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    Neptune MAH 4000AWW works good but some whater is left


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    You can use Affresh to clean your front loader. Deposits of soap and other such things can be stuck around the inside tub of your washer. Try this product, it works great on all front loaders. Use very hot water with the Affresh pellet with no clothes and run the machine through a cycle. Also helps with any stagnant water smells. Put the Affresh pellet inside the machine, not in the soap dispenser.

    You can give me a ‘very helpful’ rating for the free help, can't you. Thanks.

    Apr 11, 2010 | Maytag MAH6700AWW Neptune Front-Load...

    1 Answer

    Why does my Maytag Neptune Washing machine smell like rotten eggs everytime I turned it on? Maytag Neptune MAH7500AWW Serial 70802618ZM


    you have mold built up around the door boot. you need to buy a package of a product called AFRESH (3 tablets in it). follow the directions on the package. use one a month for maintenance on this machine. also, make sure you do one or two hot washes per month to keep the hoses cleaned from build up of soap and or fabric softener. leave the door open a little bit after each load.

    Nov 08, 2009 | Maytag Neptune MAH7500A Front Load Washer

    1 Answer

    My Neptune front load washer has a foul odor. I have tried the HE tablets, wiping it, etc. but it smells bad. When I spin it with my hand, there is water in the background. How do I get rid of the smell?...


    Add 3 cups of Sugar Soap concentrate. Then fill the machine and leave it for 24 hrs.
    Then put it through wash cycle with no clothes.

    If not fixed........machine has to be stripped apart and manually cleaned.

    Oct 25, 2009 | Maytag Neptune MAH5500B Front Load Washer

    2 Answers

    My Maytag neptune washer has a bad odor that seems to be transfering to the clothes. What can cause this and how do I correct it.


    on the front load machines there is a large rubber door boot which gets built up with soap scum. always leave the door open a little bit when the wash day is done. there is a product available called "Afresh". it comes in a pkg with 3 tablets. if the odor is strong follow the directions and use all three tablets. then for maintenance use one tablet a month in an empty machine. what also helps is to make sure you do at least one hot water only wash per month, this helps to disolve all the soap that gets built up in the dispenser tubes and drain hoses etc. hope this helps.

    Oct 15, 2009 | Maytag Neptune MAH5500B Front Load Washer

    1 Answer

    My maytag neptune washer smells musty. what is


    I owned a maytag neptune washer and had to run dishwashing liquid thru it occasionally to get the smell to go away. Finally we learned about a new gasket retrofit that they were doing which was covered by the maytag company we called and they installed it for free and the smell stopped. I had that washer for about 10 years and probably spent as much fixing it over the years as it cost. I now have a whirlpool duet front loader and love it. no smell and not problems. Try the electric dish washer soap.

    Aug 01, 2009 | Maytag Neptune MAH5500B Front Load Washer

    1 Answer

    My MAH 5500B washer has a squeak when fully loaded at the start of rotation in both directions.


    Most noises from a washing machine occur during the spin cycle. If you hear loud thumping during the spin, the load of clothes may have become unbalanced. Stop the washer and redistribute the clothes, then re-start it. Repeat these steps if necessary.

    if still the problem then ,Motor is kicking on and off making that noise....so far for us this has been a motor issue 9.5 times out of 10.

    May 03, 2009 | Maytag Neptune MAH5500B Front Load Washer

    1 Answer

    Maytag washer MAH 5500b FL code and door will not unlock.


    Open the detergent dispenser door on top of mach. There you will find a small yellow nylon cord, pull on the cord and the door should open

    Feb 14, 2009 | Maytag Neptune MAH5500B Front Load Washer

    1 Answer

    Smell from washer sounds like water still in washer


    neptune washers are the only front loaders that have a counter balance system and they do have water in them to do this. water sound is normal.
    when you are having an odor, it is from using the wrong soap or too much of the right soap.
    you need to be using "HE" type soap and dont use too much. what you are smelling is soap residues that are not getting rinsed out from the unit.
    they do make a special cleaning tablet called "affresh" and it is designed to clean out these residues.
    also your washer will have a " brush" type device around the front of outertub where the inner tub meet.
    it is between the tubs and will collect debris and can look nasty when dirty.
    clean all you can see and then try to run 1 cup bleach thru unit if you cant find affresh tablets. at lowes or sears.
    then make sure you use HE type soap next time to prevent build up and odors.

    Jan 05, 2009 | Maytag Neptune MAH5500B Front Load Washer

    1 Answer

    Neptune washer detergent department that is on the lid


    use vinegar in cleaning it! soap, as it is made of mostly soda dissolves in vinegar.
    also vinegar helps remove bad smell on the machine cause by residue dirt from clothes.

    Feb 26, 2008 | Maytag Neptune FAV6800AW Top Load Washer

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