Question about Hitachi 55HDT79 55 in. Plasma HDTV

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Purchased the TV on the spot on NOVEMBER 23, 2007.

NOV 24/07
Follow-up call I made to Fast Forward for more details on TV.
I was then advised to search the WEB (we were on dial-up @ the time)

Tuesday DECEMBER 4, 2007
FINALLY TV was delivered.
The installers pointed out a node that was not lite.
I could not see it until the evening and it was very evident.

Wednesday December 5th, 2007
a "node" constantly showed up white.
Called Fast Forward - a NEW TV will be delivered is what was promised.

Friday December 7, 2007
Stopped in at Fast Forward and spoke with both Managers.
Both Managers indicated new TV would be delivered week of Dec. 10-14.

Week of Dec. 17-21, 2007
Still no new TV delivered.

Saturday Dec. 29, 2007
Called Fast Forward - I was assured that the first shipping day in January 2008.

Thursday Jan. 17, 2008
Called Fast Forward
Once again spoke with Saleman (Jared) and then Manager Greg Skripka. The office of Fast Forward in Owen Sound assured me they would be calling within the next 48 hours with a shipping date of my NEW TV.

Tuesday Feb. 5, 2008
New T.V. delivered.

November 24, 2008 (8 months plus days later)
Problems with the sound on the TV

November 25, 2008
Turned TV on - NO SOUND, NO SCREEN, NO CLICK from the TV when using the remote/or NO CLICK using push button way.

I called Bell Express Vu and rather very time consuming trouble shooted with them for 1.5 hours. I couldn't be the new TV I wrote a cheque to the tune of $3106.49.

I then called Fast Forward. Saleman Jared and then the Manager Greg Skripka. Fast Forward said that the warranty ran out on Nov. 23, 2008. Even though the second new TV was delivered on FEB 5, 2008.

November 26, 2008
My husband called FAST FORWARD, Greg the manager that they may bring replacement TV on DEC.1, 2008 when they come to pick up the TV for repairs.

December 1, 2008
A replacement (sub standard) TV was delivered while the 2nd NEW TV was going to the repair shop.

Tuesday Feb. 24, 2009
I called Fast Forward and spoke with salesman Jarrett Rawn. He assured me a part was coming in and would call back with a delivery date.

Tuesday March 24, 2009 (one month later)
I called Fast Forward and spoke with Jarrett Rawn. Jarrett assured me he has rec'd an email from the Company and the part was not ready yet. Jarrett would get back to me as he was going to call the Company - Rick from the repair shop. Jarrett was going on vacation the following day and he would call be back on April 4th, 2009 with an expected date for delivery.

April 4th, 2009
I called Fast Forward and spoke with Jarrett Rawn. Jarrett had not heard from Rick the repair tech and still awaiting parts.

Friday April 24, 2009
I called Fast Forward and spoke with Jarrett Rawn. He would call me back.

I called Fast Forward and spoke with Manager Greg Skripka. Jarrett would call me back in 10 minutes. 3 hours later - Jarrett CALLED (my first returned call). He gave me the ticket number, a phone number to call in the STATES - Hitachi, and the number to the repair shop. Where there are 8-9 TV's waiting to be fixed.

Please help - Am I still under the warranty of 2nd TV?
Do I need to follow-up?
Where can I file a complaint?

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