Question about HP Photosmart C6180 All-In-One InkJet Printer

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Hp all in one 6180 won't print

Message saying ink cartridge needs to be replaced keeps appearing after I replaced cartridge and pressed OK.  New message does not have ink cartridge icon next to arrow (previous message had said icon, indicating which color needed to be replaced).  I tried shutting machine off and then back on, but problem persists.

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Hello,

The ink cartridges included in the box are used to set up the printer. This type of ink cartridge is called a “host” cartridge. Once the printer has completed device initialization, they are marked as regular “trade” cartridges. This error only occurs if the printer has finished the device initialization process and one or more of the ink supplies inserted into the printer are a “host” supply.

Solution: The indicated ink cartridge(s) cannot be used after the device has undergone first-time setup. Once the product displays the message ' The following ink cartridges cannot be used after device initialization and must be replaced ', the designated host cartridge(s) (indicated by the color icon(s) on the display) that were rejected should be discarded or recycled and never used again. Replace the ink cartridge(s) with the appropriate “trade” ink cartridges for the HP All-in-One.

Posted on May 14, 2009

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HP c6180 Won't print magenta dark or light


Regarding your question about the HP 02 Light Magenta/Dark Magenta printing issue (lack of print output), are you observing the error message(s): "R6025M, R6031M" and/or "INK SYSTEM HAS FAILED" with your HP Photosmart C6180 printer? Based on your problem description, this could be poor connectivity between the ink cartridge and the printer's PRINTHEAD or the PRINTHEAD has reached END-OF-LIFE. Unfortunately this particular printer writing system is now ~13 years old, and depending on your print volume, the PRINTHEAD may have suffered permanent electrical degradation*

Check chip condition, pictured here on our Inkjet411 support site (2nd picture circled in red): http://inkjet411.com/?page_id=1372

However to be sure, you may want to get a new HP 02 (OEM) ink cartridge to completely rule the refilled cartridge out of the equation as cause of failure. Otherwise, proceed to our suggested diagnostic steps below.

If one of the steps cannot be performed please go to the next one. If you do not have one of the buttons go to the next suggested solution.


Solution One

A. NON KEYPAD PRINTER MODELS: http://inkjet411.com/?page_id=2377
1. Get the unit into the "Support Menu" by following the steps below:

A. - Press and hold the "left arrow" key.
B. - Press the "Setup" key and release both keys.
Display should say "Enter Special Key Combo"
C. - Press and release the "OK" button.

Display should say "Support" and display the FW rev (something like R0616R)

2. Press and release the right arrow button until the display says "System Configuration Menu".

3. Press and release the "OK" button.

4. Display should say "Hardware failure status". If not there already, Arrow Key over to "Hardware failure status",

5. Press and release the "OK" button.

6. Display should say "Hardware failure status: Clear. Press OK to clear".

7. Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".

8. Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.

9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.

10. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer

11. Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK. The Printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.

12. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.

13. Retest the printer.


B. KEYPAD EQUIPPED PRINTER MODELS: http://inkjet411.com/?page_id=2391

Steps:
1. Unplug the printer and wait 30 seconds for power to discharge.
2. Plug in the printer.
3. Hold the CANCEL and OK buttons simultaneously, and keep them depressed while you hit the ON button. This resets the printer.
Then
1.
A. - Press and hold the "*" key.
B. - Press the "#" key and release both keys.
Display should say "Enter Special Key Combo"
C. - Press and release in sequence the "1", "2" and "3" buttons.

Screen should say "support" R0631M

2. Press and release the right arrow button until the display says "System Configuration Menu".

3. Press and release the "OK" button.

4. Display should say "Hardware failure status". If not there already, Arrow Key over to "Hardware failure status",

5. Press and release the "OK" button.

6. Display should say "Hardware failure status: Clear. Press OK to clear".

7. Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".

8. Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears.

9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.

10. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer

11. Turn the unit on. The printer may display message "USE POWER BUTTON TO XXXXX" followed by "PRESS OK TO CONTINUE". Press OK. The Printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.

12. Retest the printer.


Solution Two

(1) Open the printer and wait for the carriage to slide over
(2) Remove the ink cartridges from the print head.
(3) Use cotton swabs dipped in hot water to thoroughly clean the print head and each ink cartridge.
(4) Repeat this until there is no ink residue coming off on the cotton swab.
(5) Once finished, allow to dry and replace the cartridges
(6) Try to print something now


Solution Three

If both solutions ones and two fail it means your waste ink absorber is full and needs to be replaced. The absorber is a small sponge like pad inside the machine underneath the ink cartridge cradle. It sits underneath the cradle when the cradle is all the way to the right inside the machine. To fix this problem the pad needs to be replaced - see video: https://www.youtube.com/watch?v=km3szjM49ZQ


Solution Four

If all the other solutions fail it means the permanent PRINTHEAD inside the machine has likely failed; unfortunately the PRINTHEAD is not replaceable in this printer model*

*The HP 02 ink series printer models have an electronic PRINTHEAD within the base of the carriage assembly (responsible for pulling ink from the 6 ink cartridges and then firing the ink droplets onto the paper) - the HP 02 PRINTHEAD typically has a maximum life of approximately 40,000 pages (~15,000 page average). Unfortunately, the permanent PRINTHEAD is not replaceable. http://inkjet411.com/?page_id=2054

---
CAUTION: Be advised, the use of HP 02 compatible/clone cartridges (i.e. sold thru the internet from overseas) are known to be problematic and may cause printer errors and/or permanent PRINTHEAD damage due to incompatible ink formulations. We do NOT suggest refilling these types of ink cartridges.....refilling of HP 02 or HP 02XL original/genuine ink cartridges is only suggested!

HP 02/02XL Ink Refilling Services & Additional Cautions:http://www.youtube.com/watch?v=SGA692TUWTc
---

If, after performing the suggested procedures above, you still have not reached resolution please let us know. For any additional questions please contact us directly: Inkjet411help@gmail.com

If you need to purchase a new ink cartridge(s), we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA and have a high reliability rating.

-Thank you
Inkjet411 Team Member

Aug 19, 2014 | Office Equipment & Supplies

1 Answer

HP officejet 6110 all in one ....Put in New cartridges -black and color...keep telling me to align cartridges. Please help...Thank you!


I am posting this in the hopes that it may help other lost lambs like myself as I was unable to find this answer on my own searching the web.

For the past couple of days, my happy little HP 6180 Printer has been asking for new yellow juice. I finally got the chance to go pick up a new cartridge and much to my dismay, when I installed it, I got a message saying Ink System Failure... something something... refer to documentation.

Well, the documentation had no references to this kind of error. I tried everything the website suggested, unplugging it, taking out the ink cartridges, starting the whole thing up and reinstalling and the error just appeared again and again.

I looked online and was dismayed to find that people said that they had gotten refurbished models sent to them because they couldn't get tech support at HP to help them... OR that they were charged big bucks for tech support.

My husband took over at that point (I am normally the geek but it was a long day) he got online with a tech support person and she talked him through fixing it. It works great once again!!!

Here is the content of the chat, hopefully it helps you too! Christina is the tech support person.

Christina: Let us perform some steps to isolate the issue and find a fix for it.
Christina: Please perform the following steps and let me know the message that will be displayed on the printer.
Christina: A. - Press and hold the "*" key.
B. - Press the "#" key and release both keys.
Display should say "Enter Special Key Combo"
C. - Press and release in sequence the "1", "2" and "3" buttons.
CustomerName: ok
CustomerName: screen says "support" R0631M
Christina: Fine.
Christina: 2. Press and release the right arrow button until the display says "System Configuration Menu".
Christina: 3. Press and release the "OK" button.
Christina: 4. Display should say "Hardware failure status". If not there already, Arrow Key over to "Hardware failure status",
Christina: 5. Press and release the "OK" button.
Christina: 6. Display should say "Hardware failure status: Clear. Press OK to clear".
CustomerName: yup
Christina: 7. Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".
CustomerName: ok
Christina: 8. Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
CustomerName: ok
Christina: 9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
CustomerName: done
Christina: Fine.
Christina: 10. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
CustomerName: done
Christina: 11. Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK. The Printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
CustomerName: made a buncha noise, and it didn't print a diagnostic page
Christina: Good.
Christina: Is the error message still being displayed on the printer?
CustomerName: nope
Christina: Good.
CustomerName: should I try to print something?
Christina: Let us print a self test page to check the functionality of the printer.
Christina: Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.

Feb 11, 2013 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

How to change ink cartridge in epson nx215


1. Turn on your Epson printer. 2. If a cartridge is expended, you see a message on the printer's LCD display screen. The icon on the screen indicates which color to replace. Press ink.13.7.1.jpg Start (NX210 Series) or OK (NX410 Series). If you're replacing a cartridge before you see a message on the printer's LCD display screen, do one of the following: NX210 Series: Hold down the Scan button as you press the Index Sheet button, then release the buttons. Press ink.13.7.2.jpg or ink.13.7.3.jpg to select Ink Cartridge Replacement, then press ink.13.7.4.jpg Start. NX410 Series: Press Setup, press ink.13.7.5.jpg or ink.13.7.6.jpg to select Maintenance, and press OK. Then select Change Ink Cartridge and press OK. 3. Open the scanner. Note:
Your printer model may vary from the ones shown in this section, but the procedures are the same. ink.13.7.7.jpg Note:
Do not touch the white cable inside your printer.

Do not open the ink cartridge cover while the print head is moving. ink.13.7.8.jpg 4. Open the cartridge cover. ink.13.7.9.jpg 5. Squeeze the tab on the cartridge and lift the cartridge straight up to remove it. Dispose of it carefully. Do not take the used cartridge apart or try to refill it. ink.13.7.10.jpg Warning:
If ink gets on your hands, wash them thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. Keep ink cartridges out of the reach of children. 6. Before opening the new cartridge package, shake it four or five times. (Do not shake a cartridge after opening the package; ink may leak.) ink.13.7.11.jpg 7. Remove the cartridge from the package, but be careful not to touch the green chip on the cartridge. ink.13.7.12.jpg 8. Remove the yellow tape from the bottom of the cartridge. Caution:
Do not remove any other labels or seals, or ink will leak. ink.13.7.13.jpg 9. Insert the new cartridge into the holder and push it down until it clicks into place. ink.13.7.14.jpg 10. Once you replace all the necessary cartridges, close the cartridge cover and push it down until it clicks into place. ink.13.7.15.jpg 11. Lower the scanner. ink.13.7.16.jpg 12. Press ink.13.7.17.jpg Start (NX210 Series) or OK (NX410 Series) to begin charging the ink. This takes about 2 minutes. When you see a completion message on the LCD display screen, ink charging is finished. If you continue to see an ink replacement message on the LCD display screen, Press ink.13.7.18.jpg Start (NX210 Series) or OK (NX410 Series) and press down all the cartridges securely. Then press ink.13.7.19.jpg Start (NX210 Series) or OK (NX410 Series) again. Note:
If you replaced a cartridge while copying a document or photo, cancel printing and make sure your original is still placed correctly on the document table. Then copy your original again. Caution:
Never turn off your Epson printer while ink is charging or you'll waste ink.

(Taken from the Epson online manual available here)

Oct 16, 2012 | Epson Stylus Multifunction Inkjet Printer/...

1 Answer

Model 6180 error Ink System Failure Oxc18a0206 - won't shut off either or print


mportant: If your error message includes the words 'ink system failure ,' check your cartridges before reading this document. If you use any of the following cartridges, refer instead to 'Ink System Failure' Message Displays on the Control Panel (c01458034) to solve this error:Solution one: Reset the product
  1. Without turning off the product, disconnect the USB cable from the rear of the product.note.pngNOTE:The USB cable connects to the port on the rear of the product. The port is labeled with the USB icon (c01424575.gif ).Figure 2: Example USB connection (your product might not look exactly the same as this example)c01651067.gif
  2. Remove the cartridges from the product.
  3. Wait for the 'Insert Cartridges ' message to display on the control panel.
  4. Disconnect the power cord from the back of the product.
  5. Wait 60 seconds.
  6. Reconnect the power cord. If the product does not automatically turn on, press the Power button (c01602202.gif ).
  7. Reinsert the cartridges, and then close any open doors on the product.
  8. If you receive a prompt to print a calibration page, do so.
  9. Reconnect the USB cable to the rear of the product.
  10. Try printing again.

Oct 07, 2011 | HP Photosmart C6180 All-In-One InkJet...

2 Answers

Empty cartridge warning


Most problem experienced with hp photosmart c6180 is the yellow catridge error. Try cleaning the contact surface of the catridge and the printer using moistened cotton buds..if error continues, you should clear the error that keeps on displaying.. here's how: press & hold "*" key...while holding, press "#" key and then release both keys..."Enter Special Key Combo" will be displayed...press "1", "2" and "3" to display "Support"...press ">" right arrow button and release when "System Config Menu" appear....press "OK" and/or arrow key to display "Hardware Failure Status"...press "OK"....when "Hardware Failure Status:Clear" appeared, press "OK" to clear...press "OK" again to display "Hardware Failure Status Cleared. Press Cancel To Continue".....press "CANCEL" as many times to display "Welcome To Photosmart Express" or "Ink System Failure".....the last part is to turn off the printer and unplug at the back...wait for 30 sec, then plug and turn on the printer...if asked, press "OK" to continue and allow the "One Time Ink Initialization" to procede..After this try to print...

May 15, 2010 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

I recently replaced the magenta cartridge in my HP 3210 Photosmart printer because the light indicated it needed to be replaced. However, the printer still won't print, and the message still says that I...


Hi,
If you turned the machine off and replaced the cartridge, you can get this error.

Could you try the following procedure below please to clear the error, thanks.
  1. Turn on the unit.
  2. Open the top cover to access the print cartridges.
  3. Remove the new cartridge that is causing the message.
  4. Reinsert the cartridge and close the cover. The following message will appear on the front panel: "Press 1 for new cartridge or press 2 for a used cartridge."
  5. Press the 1 on the numeric keypad of the HP product.
If the message, press 1 for new cartridge or press 2 for a used cartridge, "does not appear after removing and reinstalling the new cartridge, and the low ink warning message still displays,

follow the steps below:
  1. Turn on the unit.
  2. Open the top cover to access the ink cartridges.
  3. After the cartridges stop moving, unplug the power cord.
  4. Remove both cartridges and close the top cover.
  5. Plug the power back in. The unit will reinitialize and a message will appear to insert the cartridges.
  6. Open the top cover and reinsert the ink cartridges. Close the top cover. The message,
  7. Press 1 for new cartridge or press 2 for a used cartridge," should appear.
Hope this helps
Regards.

Apr 18, 2009 | HP Photosmart 3310 Printer

3 Answers

Acts like its printing but no ink on paper


Using HP Director, you should be able to check estimated ink levels by selecting Settings -> Print Settings -> Printer Toolbox and then clicking on the Estimated Ink Levels tab.

If the ink levels appear to be sufficient, on the printer control panel press Setup, 1, 4. This will generate a self-test report. If there is streaking of any of the 4 bars at the bottom of the page, the affected cartridge may need to be cleaned. If any of the bars are missing, the cartridge needs to be replaced.

To clean the cartridges, press Setup, 5, 1. This will print a page of patterns.

Mar 17, 2009 | HP Officejet 5510 All-In-One Thermal...

2 Answers

Error message after replacing the black cartridge


You must replace both ink carts to get an alignment.

Dec 29, 2008 | HP PSC 2210 All-In-One InkJet Printer

5 Answers

Ink system has failed. unable to print. error 0xc18a0206


I find a solution 6180
unplug power cable
press 9 and # on keyboard
replug power cable with buttons pressed
the error must disapear
change the print cartridge indicated they became bad ( why ?)
reset is done you must reput language and network ip adress
Philippe GERARD

Jul 03, 2008 | Office Equipment & Supplies

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