Question about Linksys BEFW11S4 Wireless-B Broadband Router (12503024)

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Unable to connect to Linksys BEFW11S4 router from new Toshiba lap

I recently purchased a Toshiba Satellite M305-S4910 laptop with Windows Vista and have not been able to determine how to connect to the Internet through my wireless Linksys BEFW11S4 router. I have the laptop connected to the router with the ethernet cable. The instructions that came with the router only go as far as Windows XP. I've found the Network and Sharing Center and clicked on Set up a connection or network which tells me that Windows detected network hardware but cannot configure it automatically. When I click on Configure this devise manually, it asks for a User name and Password. Previously, I had always input Admin as the User name and left the Password blank but it insists on a user name and password.

I'm sure this should not be so difficult but not being a wiz at computers, I would appreciate any detailed instructions anyone can provide to me.

I have been able to connect to other networks while travelling; it's only a problem at home.

Thanks for any assistance anyone can provide!

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  • paschwab May 15, 2009

    Thanks for your feedback. Our provider is Charter. We are able to connect other wireless laptops; two are older versions of Windows and the other has Vista.

    If the solution provided above provided by

    HeLpINHaRrY does not work, I'll give Charter a call.



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This sounds like security problems , other people have experienced problems with vista but most have been able to resolve them.

whilst connected to your router using an ethernet cable open a browser windows and type in the rounter address these
are usually one of 2 most likely yours is
and typing password as "admin" and no user name. Use your password if you have changed it earlier 2

Go to wireless tab. 3. Go to wireless security sub-tab 4. If security mode is wpa or wpa2 note down passphrase/shared key, if security mode is WEP note down wep key number 1. This will be your network key
also check other. 

On the Vista laptop with the connection
Start --> Network

Click on Network and Sharing Center

if It shows a red X between my network and the Internet.

click on the Customize link (below and right of the red X)

Under location type if it was set to Public. change it
to Private. Hit Next

At that point my whole network might go down,  and
reset the router. (turned off and turned on)

After that my red X under network and sharing center
was gone. And my internet connection problem was gone.

I forgot to mention that before you shoul have turned
off all software firewalls and virus scanners. prior.

if that does not work when you are logged into the router page check to see if their is an option to update the router software/firmware ,if their is no option then you  may have to manually downlaod the firmware from linksys and update that way .

Hope this helps if not ask for clarification on anything your unsure of.

Posted on May 14, 2009

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How do you get your internet, who is your provider?

it's important to know because you may have to call their tech support to get the router to match the cable box (cable) or modem(dsl). I had to manually change my ip address because the modem(dsl) box they gave me was set to the same ip as the router.

best of luck

Posted on May 14, 2009


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