I looked in the (upper) document feeder and I removed a plastic piece (blue) from somewhere. Now my documents do not automatically feed! trouble is, I cannot remember where this piece was originally placed. It did not break, I just can't seem to fit it back in.
The piece is narrow, with "teeth" like projections on one side and two 3 prong claw like projections on the opposite side.
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1 Lift the hatch on the feed tray and pull up the large green tab to the left of the roller. Remove any jammed or torn paper from under the roller and around the feed tray. 2 Pull the input feed tray out of the automatic document feeder. Grasp the feed tray with both hands and pull it straight out. 3 Check the interior of the automatic document feeder for jammed paper. Remove any jammed paper, then reinsert the feed tray into the automatic document feeder. Push down the feeder cover until you hear a click.
Here's what I think you need to do.
1 Open the top cover.
2 You will see a roller assembly.
3 rotate the assy up so its pointing up.
4 Remove the spring.
5 the roller assy will now lift out. (note how it came out.)
6 you will now see a green piece of plastic on the left.
7 Remove the green plastic and see if any paper is there. (note how the green piece came out.)
8 Re assemble and test.
Thank you, Steven 805-520-3003
Your document feeder should allow you it install a stack of originals, amount depends on machine specifications. Dial one number and send your multi-page document.
if not the feeder tires may need to be cleaned, a few drops of alcohol in the center of a clean piece of paper then run it through the feeder, put the paper in then when it stops press the stop button and it should eject the document, in doing so pass the alcohol past the feed tires. do this a couple of times then try your multi-page document again.
I had the same problem with a Brother MFC-8460 and called Brother's support line. The solution that worked for me was to lift the top cover where the sheets of paper go through when you fax. On the right of the black rectangluar piece with grey roller there is a slot in the tray with a black lever inside. The black piece was stuck down inside the slot and had to be popped back out. Once it was out I hit the stop button and it was fixed!!
So when you copy via docfeeder, everything comes out fine?
Look around where the paper exits the docfeeder...there should be some kind of black plastic flapping piece...the paper pushes it up as it goes through the machine. If this is stuck up, the docfeeder might think that the paper is stuck inside the feeder.
"DOCUMENT JAM" refers to your original document that you are trying to send. Lift the top of the Automatic Document Feeder (ADF) and look for a tiny peice of torn paper. If not, look for a stuck sensor flag (might look like a small plastic finger). If still no go, clean the roller that feeds the original, it may be worn out and slick.
Hope it helps