Question about SanDisk Sansa e260 MP3 Player

2 Answers

Wont start!! my sansa e260R turns on and goes to refreshing database, but doesn't finish refreshing. it just restarts and tries again and again. computer wont pick up that it is connected. so cant delete any files that might be bad. need a way to restart whole system and delete all my memory.

Posted by on

2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 626 Answers
Re: wont start!!

This will take care of it.

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.

Best of Luck.

Posted on Oct 15, 2007

Re: wont start!!

 I know what you are going thought mine had the same problem. What you have to do ispluge it back into your computer and everytime you unplug it you have to unplug the Sansa from the computer first before you turn off the computer.


Try it!

Posted on Oct 18, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Player turns on and immediately goes to a blank screen!

i had the exact same problem and that means that its just getting old and u probably need a new one

Jul 09, 2009 | SanDisk Sansa e270 MP3 Player

1 Answer

Refresh Database

You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you

Dec 22, 2008 | SanDisk Sansa E280 MP3 Player

1 Answer

Sansa e280 goes to glitch screen after trying to refresh database

if the bar in the middle of the window has stripes its normal and it will keep doing it no-mater wat you do

Oct 26, 2008 | SanDisk Sansa E280 MP3 Player

1 Answer

(e260R) Refresh Database eternal loop

Turn it on into recovery mode (Hold + Record Button + Power)
Connect to computer (You should detect a 16MB drive)
Make an empty text file inside the 16MB Drive and rename it to "sansa.fmt"
Unplug the Sansa. You should see now a "Formatting..." on the Sansa's screen.
Sansa fixed!

Sep 13, 2008 | SanDisk Sansa e200 MP3 Player

1 Answer

Refresh database?Need Serious HELP!

Have you removed the battery, wait then reinstall it to try to reset it? Been the Sansa website and their FAQ or tech support?

Mar 04, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e270 refresh database

Go under settings and change USB Mode to other choice. Then format. After formatting change back to original setting. I had same prob. Tech support told me to do this and it worked. Have had no problem since.

Jan 07, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

My Sansa doesn´t work well,

If it is still on, hold down the power button for about 15 seconds; that should turn it off. Try turning it on again. If it still does not work, turn it off by holding power for 15 seconds, then on again like this: - Put hold on - Hold record - Press power on This will start recovery mode, follow on-screen instructions. Hope all goes well!!

Apr 29, 2007 | SanDisk Sansa e250 MP3 Player

5 Answers

Continous refresh database

I've got the same problem too. I read this on another website: 'well firstly drain the battery and then connect it to charge it up a bit. once it has been there for 5min or so take it off and then turn it on>settings>USB Mode>MSC once you have done that connect it up and it should work/recognise the player. i don''t know how this thingy happens but this is just how i fixed mine!' I'm gonna try it now on mine, and see if it works. I've just got to wait now... Good luck with yours.

Apr 10, 2007 | SanDisk Sansa e250 MP3 Player

Not finding what you are looking for?
SanDisk Sansa e260 MP3 Player Logo

65 people viewed this question

Ask a Question

Usually answered in minutes!

Top SanDisk MP3 & Digital Media Players Experts


Level 3 Expert

94267 Answers

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a SanDisk MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides