Wont start!! my sansa e260R turns on and goes to refreshing database, but doesn't finish refreshing. it just restarts and tries again and again. computer wont pick up that it is connected. so cant delete any files that might be bad. need a way to restart whole system and delete all my memory.

This will take care of it.

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.




Best of Luck.

 I know what you are going thought mine had the same problem. What you have to do ispluge it back into your computer and everytime you unplug it you have to unplug the Sansa from the computer first before you turn off the computer.

Try it!