magicJack Two, 2 Magic Jack Plus Voip Phone With Or Without Computer In Box Logo
E
Evelette Reyes-Alexis Posted on Dec 14, 2013
Answered by a Fixya Expert

Trustworthy Expert Solutions

At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.

View Our Top Experts

My Majic Jack Plus is not working ,the light is not coming on.

Majic Jack Plus worked fine until yesterday.Since then all it's saying is to check your phone line,and it's not lighting up.I still have 3years left on my contract.

3 Answers

C. David Graves

Level 2:

An expert who has achieved level 2 by getting 100 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Novelist:

An expert who has written 50 answers of more than 400 characters.

  • Expert 69 Answers
  • Posted on Dec 25, 2014
C. David Graves
Expert
Level 2:

An expert who has achieved level 2 by getting 100 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Novelist:

An expert who has written 50 answers of more than 400 characters.

Joined: Aug 08, 2010
Answers
69
Questions
1
Helped
52819
Points
198

Is your Magicjack plugged into the wall power thru a power module? Try plugging the magicjack directly into a USB port on your computer. Does the power light come on now?
This is a common problem with the magicjack. It works when plugged into a USB port on the computer, but not when plugged into an AC wall socket. On the magicjack plus there is a blue power light near the word "plus". If that light is not on, then it is not getting power.
The problem is in the seperate magicjack power supply module.
When the magicjack is plugged into your computer USB port, it is getting power directly from the 5 volt source in the USB port.
In order to use AC wall current to power the magicjack, a power converter module is needed. That module contains a transformer and rectifier that coverts 115V AC into 5V DC. It is that power converter module that is failing.
The power converter module has an AC plug on one end and a USB socket on the other end. In order to power the magicjack from the AC current from the wall outlet, you plug the power adapter into the wall socket and the magicjack into the USB socket on the power supply module.
I had the same problem. I measured the 5V output of the power module to be only 3.5V. I took the power module apart to figure out why it failed. I found two 220uF 10V capacitors that were labelled "Low ESR" (C8 and C9). I measured the ESR of these caps and C8 was 1.5 Ohms. I replaced that cap and it fixed the problems.
I do not recommend repairing these power modules. I did it out of curiosity. These modules are very cheap. There are lots of AC to USB power converter modules available on Ebay for only a few dollars. Search Ebay for "magicjack power adapter".
Magicjack is aware of the problem. To contact them, go to www.magicjack.com and go to "support". They will ship you a new power module for about $5.50.

Jacob

Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

  • Contributor 1 Answer
  • Posted on Dec 31, 2013
Jacob
Contributor
Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

Joined: Dec 31, 2013
Answers
1
Questions
0
Helped
199
Points
1

It's probably the usb plug thingy. It died on mine. If you have another USB power source try that. Including your PC (plugged directly).

Ad

asdq

Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

  • Contributor 3 Answers
  • Posted on Dec 14, 2013
asdq
Contributor
Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

Joined: Dec 14, 2013
Answers
3
Questions
1
Helped
240
Points
6

,M MK,MVCOKJKVCJIIJCVXIJIHJVLLLFLMPFKKKKFHJUGDKKHDFSUHGHTCSDGFYFTYTASDFSD HFYVSDFYGVASD SDYYSDYTF ASAVYSJUUASTFSDISDJJDHSHYUSDYGBSDYGUJKSDFIHDFSHSDYCAS6FTBB BASDUGTTSDFYG7SDBB DFUSDGVGGSD7FUIYUASVBB SDUTASDYFSDTYASDFYXSUSDFGFODFGSDGASDFSDFUSD

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1helpful
1answer

6 months ago I had my Majic Jack plugged into my Century Link Modem. Now i do it again and my Majic jack won't work. Why?

The reason why your Magic Jack isn't working now could be that Century Link has updated their modem, and the new modem is incompatible with the Magic Jack. Another possibility is that the Magic Jack itself is no longer working.

If I were to troubleshoot this problem, I would first try plugging the Magic Jack into a different modem to see if that works. If the Magic Jack still doesn't work, then I would contact customer support for Magic Jack to see if they can help me troubleshoot the problem.
I hope this helps.
0helpful
1answer

MY MAJIC JACK IS NOT WORKING SO I THINK I NEED TO UP GRADE

Tonya, To help diagnose Magic Jack issues, check the attached links,instruction and guides, Good luck
"I hope this helped you out, if so let me know by pressing the helpful button. Check out some of my other posts if you need more tips and info."
magicJack Live Chat
How to Fix Your MagicJack Problem
Magicjack Plus not working when plugged directly in the router SOLVED
Top Ten Frustrating Reasons Why Your magicJack Plus Wont Connect
Jul 22, 2016 • Cell Phones
0helpful
1answer

I can call out on my Majic Jack Plus but cannot receive calls. The majic Jack is registered and set up on my modem.

This could be failure of the power adapter module.
Is your Magicjack plugged into the wall power thru a power adapter? Try bypassing the power adapter and plugging the magicjack directly into a USB port on your computer. If the magicjack work correctly now, then you have a bad power adapter module.
I had a similar problem. My Magicjack was plugged into a wall socket. First the dial tone became inconsistent, then I could no longer receive calls, then it died completely.
I plugged the MJ into a USB socket on my computer, and it then worked normally.
If you have a failing power adatper, it will continue to deteriorate, and it will eventually fail completely. The blue power on the magicjack will not come on when it is plugged into the power adapter, but it will illuminate when plugged into the USB socket on the computer.
Note: the computer must be on to power the magicjack thru the USB port.

Magicjack is aware of the problem and offers a replacement power adapter module. To contact them, go to www.magicjack.com and go to "support". They will ship you a new power module for about $5.50. Some people have reported that the replacement modules from Magicjack are no better than the originals and have had repeat failures.
Consider getting a power module from another source. There are lots of AC to USB power converter modules available on Ebay for only a few dollars. Search Ebay for "magicjack power adapter".
0helpful
2answers

How do I restart my magic jack after having my computer up dated? Phone # 559 416 8617

Majic Jack does not load softwatre in your computer. Restart your DSL router, then the computer with the Majic Jack plugged in to the computer abnd the phone. If you have internet working i.e. go to MSN and make sure it come up and the Majic Jack will talk to the internet then the majic jack central then you can doal.

Captain Jack
Sep 28, 2014 • Cell Phones
0helpful
1answer

I cant use my majic jack because they ask me to pls connect to the internet and double click here error 3

Hi Jenny,

i've had the problem too some time back, try this,

first try it on another system which was not connected earlier if it works then follow as below

remove the Majic Jack and then go ahead and uninstall the driver and all just clean everything related to Majic Jack on your system, now connect the Majic Jack to preferably a different port than earlier, the drivers and all will be downloaded again and software will be upgraded all by itself and will install again

hope this helps
warm regards
0helpful
1answer

I can't register my new majic jack plus.

I had to change the magicJack email to an AOL account for some reason. Maybe this is why. It's been a while.
1helpful
1answer

Fax thru Internet help

Magic Jack is lying to you. ALL fax machines are Analog devices, Magic Jack is Digital
0helpful
1answer

Majickjack does not work succesfully no outgoing calls

l cant receive or dial out om majic jack phone
Not finding what you are looking for?

209 views

Ask a Question

Usually answered in minutes!

Top magicJack Cell Phones Experts

Cindy Wells

Level 3 Expert

6688 Answers

ADMIN Andrew
ADMIN Andrew

Level 3 Expert

66931 Answers

 Mikey
Mikey

Level 3 Expert

6904 Answers

Are you a magicJack Cell Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...