Question about Dell A960 All-In-One InkJet Printer

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Copying My printer works fine when it comes to printing, scanning and faxing, but when I go to copy, it scans my item, and the paper feeds halfway down the backside paper tray. I know there is no jam or anything, because all of the other functions work just fine. Even Dell support couldn't help me, the service tech got frustrated and hung up on me! In fact - his name was Omer. Anyways, does anybody know what the solution could be?

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Re: Copying

I just had this exact same problem. It would print fine from the computer, but once I tried to copy or receive faxes, all that would happen was that the paper would get pulled down a little bit into the printer, but then it would stop and then no printing would actually occur.

Just now I thought to unplug the plug from the power strip and plug it back in. Worked like a charm. I have no idea why it works, but I can copy now. Hope this helps someone!

Posted on Apr 09, 2008

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We have a Canon Image Class MF5900. When we put items through the feeder on the top of the machine to feed through for either copying or scanning we get the copies/scans but they also have line through...

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Check your settings for copying through your printer software.You might have accidentally messed up some copy settings there (Contrast, etc.)

Rollers do not have anything to do with this because your regular prints and copy prints are fed through the same roller.

Try removing your printer from Device Manager. Completely remove your printer software and reinstall all this stuff like you're installing a brand new printer. There is a 90% chance that your printer will be find after this.

Hope that helps.

Good luck!

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here is the manual p4 and p16 discuss the topic:
Duplex printing 1
The supplied printer driver supports duplex printing.
Guidelines for printing on both sides of the paper 1
�� If the paper is thin, it may wrinkle.
�� If paper is curled, turn over the stack, straighten it and then put it back in the paper tray or the Manual Feed
�� If the paper is not feeding properly, it may be curled. Remove the paper, straighten it and turn over the
�� When you use the manual duplex function, it is possible that there may be paper jams or poor print quality.
If there is a paper jam, see Paper jams in the User’s Guide. If you have a print quality problem, see
Improving the print quality in the User’s Guide.
Manual duplex printing 1
The machine prints all the even-numbered pages on one side of the paper first. Then, the Windows® driver
instructs you (with a pop-up message) to reinsert the paper. Before reinserting the paper, straighten it well,
or you may get a paper jam. Very thin or thick paper is not recommended.
Simultaneous scanning, printing and faxing 1
Your machine can print from your computer while sending or receiving a fax in memory, or while scanning a
document into the computer. Fax sending will not be stopped during PC printing. However, when the machine
is copying or receiving a fax on paper, it pauses the PC printing operation, and then continues printing when
copying or fax receiving has finished.

�� Manual Duplex
Check Manual Duplex. In this mode, the machine prints all the even numbered pages first. Then the
printer driver stops and shows the instructions required to re-install the paper. When you click OK the odd
numbered pages are printed. There are six types of manual duplex binding directions available for each
�� Booklet Printing
When you want to print a booklet, use this function. To make the booklet, fold the printed pages down the
�� Binding Offset
If you check the Binding Offset option, you can also specify the offset for binding in inches or millimeters

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Thank you for contacting Fixya Support.
Open the Printer Cover.......... 2. Remove both the Catridges from the Printer............ 3. Move the Catridge Carrier which holds the catridge from right to left and from left to right for about 10 times............ 4. Try to make a copy without the catridges........If this works and it gives a Blank Page out............ 5. Insert both the catridges turn the printer off and turn it on again........... 6. Now it should work fine........ 
Good Luck......

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This print defect can be caused by a foreign object or substance on the outside of the scanner assembly, usually located on the plastic cover that the paper passes over.

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