Question about Maytag Neptune MAH5500B Front Load Washer

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Maytag Neptune wont operate displaying "d o" but is locked

Was locked earlier but found cord to unlock now still wont operate displaying "door open (d o)" is closed tightly ???

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Replace the wax motor switch in the door.

Posted on May 14, 2009

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1 Answer

Door will not open, but the display indicates that the door is open


There is an emergency access cord that can be used to unlock the door when the door lock mechanism fails to unlock it after a wash load is done. The cord is located under the top cover and can be accessed through the dispenser bezel. Disconnect power to the machine before accessing the cord.

Open the dispenser cover and remove the four screws securing the dispenser bezel to the top cover then lift the bezel off to access the emergency access cord. Pull the emergency access cord carefully and steadily then open the door.

Aug 24, 2010 | Maytag Neptune MAH5500B Front Load Washer

Tip

Manual Door Unlocking of Maytag Neptune Front Load Washers


Maytag Neptune Front-Load Washers are equipped with emergency access cord that can be used to unlock the door when the door lock mechanism fails to unlock it after a wash load is done. The emergency access cord is located under the top cover and can be accessed through the dispenser bezel. Make sure that power to the machine is disconnected prior to servicing to avoid the risk of electric shock.

Remove the four screws securing the dispenser bezel to the top cover then lift the bezel off to access the emergency access cord. Carefully pull the emergency access cord steadily then open the washer door.

The pulling of the emergency access cord overrides the wax motor and the sliding gear is pulled from right to left away from engagement with the rotating gear. It allows the rotating gear to release the wire loop of the door.

The failure of the door lock mechanism to unlock the door is due to a failed wax motor in the extended position. This requires the wax motor to be replaced. Access to the door lock mechanism for the wax motor replacement requires the removal of the front panel and lifting the top cover. Click here for the detailed front panel and top cover removal procedure.

on Apr 21, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Door won't open -washed a load of towels and door seems to be stuck. unplugged and waited so computer would reset but it didn't work. its a maytag neptune.


unscrew the soap cover. you will find a nylon cord usually red or green. pull that and the door will unlock. then replace the lock unit

Dec 27, 2009 | Maytag Neptune MAH5500B Front Load Washer

2 Answers

My washing machine is Neptune. The front door is locked and water is inside with wet clothes.


If you have a Maytag Neptune MAH3000, MAH4000, MAH5500A or a 2000 stacker then your wax motor might be the issue. See www.neptunehelp.com for info on the faulty door latch wax motor and how to fix it.

If unplugging machine does not allow the door to open then remove the 4 philips screws on the soap dispenser bezel ( under lid) and remove it. There should be a colored plastic cord in there you can pull on to unlock the door, It is an emergency pull cord.

May 17, 2009 | Washing Machines

3 Answers

MAYTAG NEPTUNE DOOR LOCKED WILL NOT OPEN!


The comment posted 14 may 2009 it what helped me. DO NOT PRY OPEN the door. Find the release cord inside the soap dispenser,,,you may have to remove the 4 screws and lift it from the washer like i did. I had to lean into the door and pull the cord to release the lock. It was not a system error. The washer was over loaded and although the door was closed and locked...the load pushed the door enough to indicate that it was open and would not wash. After opening the door, rearranging the load and removing some, the door closed and latched locked and was able to continue with the wash. DO NOT PRY OPEN,,,use the cord release first,,,this worked for me.

May 13, 2009 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

A string from one of the clothes got stuck in the lock mechanism and the door won't unlock


If the door fails to unlock after 11 attempts, you will see the "LO" code. If this was caused by foreign matter infiltrating the latch area try this. Open the dispenser lid and look for a plastic cord tucked away towards the front. It's the same as "weed whacker" cord. Grasp this cord firmly and pull it from right to left (away from the latch). This is the emergency cord to open the door after a latch failure. remove any debris that would hamper the operation of the latch assembly. Close the door and try going into a spin cycle to check the door lock operation.

Apr 29, 2009 | Maytag Neptune Washer

1 Answer

Maytag front loader washer--door won't open but lock light off


Open the soap dispenser. Look down in front of the fabric softener dish.
You should see a yellowy-green plastic cord (like weed-whacker line). Pull it.
The door should open.

If you don't see the cord, remove the four screws that hold the dispenser lid in place to find it. Just don't lose it when you put the cover back on.

Mar 01, 2009 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Maytag washer MAH 5500b FL code and door will not unlock.


Open the detergent dispenser door on top of mach. There you will find a small yellow nylon cord, pull on the cord and the door should open

Feb 14, 2009 | Maytag Neptune MAH5500B Front Load Washer

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