Question about Dell Wireless Keyboard Optical Mouse w0147

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Dell wireless mouse -- scroll wheel not working

I have a Dell wireless mouse (3 months old) and though the mouse itself works, the scroll wheel is not working. I've changed the batteries and it makes no difference. I use the scroll wheel constantly for online editing and really need it to work. Any help would be greatly appreciated!!

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  • destiny027 May 14, 2009

    I did -- reinstalling was just simply removing and reinserting USB receiver. No luck.

    When I go to scroll, sometimes it'll scroll [shortly] down once, but that's it.

  • destiny027 May 14, 2009

    Thanks for your help -- I called Dell and they're sending a replacement mouse (and keyboard b/c they're linked). How frustrating!



    Again, thanks so much for the input.

  • Ben Wabnick
    Ben Wabnick May 11, 2010

    I think the mouse is defective then honestly. It should be working normally. Go into the control panel and go into the mouse icon in there and see if there is any options for the scroll wheel.



  • Ben Wabnick
    Ben Wabnick May 11, 2010

    Try reinstalling the software for the mouse and see if that does the trick.




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  • Dell Master
  • 2,404 Answers

Your very welcome. Since the mouse was definitely defective its cool that Dell is going to replace both for you. If you can please rate me for my help to you I would definitely appreciate it and hope your weekend is a good one.

Ben


Posted on May 14, 2009

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2 Answers

How do I make my scroll wheel work again? It just quit working. Now, I have to click the wheel and move the mouse up or down and it scrolls the page on its own. Nothing happens if I roll the wheel.


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Or

You could just throw it away and buy a nice new shiny optical wireless mouse.

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