Question about Kenmore 15864/15862 Top Load Washer

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Kenmore washer drains but won't spin.

Hello, I have a sears kenmore model 110 20902990 washer that doesn't spin but does drain. The motor is turning but drum doesn't engage. It did smell as if something was hot or burning. Also there was some black dust (rubber) under the machine. thank you!

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  • yloera Nov 01, 2007

    Have the same washer . drains but does not spin. Also makes a loud noise during the time of spin cycle. How do I repair it ? or does it have to be a professional?

  • Anonymous Dec 13, 2007

    Hi. I have the same washer and mine stopped spinning and had the black dust under it so I was told I should replace the motor coupler. I am in the process of doing that but the new set has a metal sleeve and it seems like it does not want to go on very easily. I'm just wondering if I should (lightly) hammer it on or not or if I should look for some new couplers without the metal sleeve. Any help would be greatly appreciated. Thanks

  • Anonymous Feb 09, 2008

    No smell of burned motor. It goes through the cycles and makes the noise of spinning and even discharges water but the drum doesnt spin. Everything else including rinse cycles work.

  • Anonymous May 05, 2008

    I also have Kenmore and experience the same problem, it works through the cycle fine. Then it drains. But does not spin, although i hear the motor running. Please help.

  • Daniel123xxx May 05, 2008

    I also have kenmore and have the same problem. It goes through the cycle fine, drains, but it does not spin. Please help me repair it.

  • Rick2009 May 11, 2010

    I have the same washer and have just ordered the motor coupling from Sears. Could you give me instructions regarding the finesse to replace this part?

  • Anonymous Mar 20, 2014

    kenmore model 110 coin operated drain but dose not spin



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  • 447 Answers

Sounds like the motor coupling has broken, fairly inexpensive part but does require some finesse to install. let me know if you decide to attempt it.

Posted on Oct 15, 2007


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First, see the Sears parts site for your washer.!retrieve.pd?pop=true&modelNumber=110.23912100

Also see the Whirlpool (Kenmore) Service Manual for top load, direct drive washers.$FILE/L-55.pdf

The first thing I'd try is using a different cycle. If the washer works as it should, the problem points to the timer.

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the first thing you should check would be that you had pressed the motor coupling far enough onto the motor shaft and the the shaft on the gear case the shafts should be flush with the coupling if not this will cause a bind on the motor and also cause it to have a hard time starting

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