From Windows XP, try to print to CS-1820 on network, TCP/IP-192.168.1.4, and get following error. " An error occurred during communication" this worked yesterday. From DOS, I can ping 192.168.1.4 and get a valid response. I try to print from a desktop machine on same network and also froma laptop wireless and both get same result. I have powered everything off and restarted, same result. The laptop shows the printer offline. Help
Is this printer installed on a server and shared over a network? Or is it installed independently on each workstation? If it's on a server, printing could be "paused", or set to "use offline" Go to the "printers and Faxes" dialog box, and 'right click" on the printer icon, is there an option to either "resume printing", or "use printer ON line"? If so, select this option. If it's not on a server then it would be extremely unlikely that this condition would happen on all workstations Other than that make sure that the Subnet mask is set correctly on the printer. If that doesn't work....it's probably time to try re-installing the driver.
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load CD containing the printer drivers and accept the terms then follow the instructions. connect either local or network depending on the type of installation. select port where necessary USB parallel or standard TCP IP. Alternativelly go to printers, add printer and browse printer from windows
ok... I am tech... and I had the same problem... you need to install the generic postscript driver then goto this ip address (http://localhost:631)and tune the driver... if not you will only print from tray 1 and only a4 paper size...
It sounds like your are using your Windows XP computer as the print server, and you are trying to connect your Windows Vista machine to the Windows XP print server. Your Vista machine is trying to download the XP drivers from the Windows XP computer to your Vista machine. This won't work. Windows XP and Vista print drivers are not compatible.
If the printer is truely networked (it has it's own IP address on the network, it has its own ethernet connection). Then instead of trying to map out to this shared printer, add new printer to the Vista machine using Vista drivers for the HP Deskjet 3940. The type of port you would need is a standard TCP/IP port. To get this address, print a settings page from the printer. Look for either a TCP/IP address or IP address on this print out. This is the port address you want to create and then connect to.
try ping xxx.xxx.xxx.xxx (printer IP address. if you get a answer back (no timeout). then you have a good connection.
go to start>>printer and faxes>> add a printer.
select network pirnter, and let the operating system find the printer.
if it find it, then install the driver on the PC try a test page.
if not, then you have to install the printer as local.
select to creat a new port, with standard TCP/IP port. insert the printer IP address.
install the pirnter driver and try a test page.
We have multiple 7820s in our office. This would be a configuration problem with your windows XP computer. From the XP computer, open a command prompt and type "ping x.x.x.x" where x.x.x.x is the ip address of the 7820n. Make sure you get four successes. I would then uninstall the brother software and drivers and go to "printers and faxes" in the control panel and manually add the printer.
To manually add a network printer, with it's own print server, on Win XP:
1 Click "Add Printer"
2 Select "Local Printer Attached to this computer"
3 Deselect "Automatically detect and install my Plug and Play printer" then click "Next"
4. Click "Create a new port" and select "Standard TCP/IP" from the drop down. Click "Next". this will open TCP/IP Wizard
5. Type in Printer IP Address next to IP Address (Port name will autopopulate) and click "Next"
6. If wizard finds printer, it will show you "Finish" button. If you get a "Additional Port Information Required" window, something is wrong with your printer or windows xp network configuration.
7. When the TCP Wizard window closes, it will take you back to Add Printer Wizard. Select "Have Disk" and navigate to the \USA\WXP\Addprt directory on your Brother Drivers disc.
8. Select brxpadd.inf and click "Open" then click "OK"
9. Select "Brother MFC 7820 N Printer" from the list and click "Next"
10. Select name of printer, whether you want a default, print test page and DONE!