Question about HP OfficeJet 7410 All-In-One InkJet Printer

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HP 7410 printer displays error ''remove and check colour cartridge

When a new colour cartridge (HP 96) is installed in printer it will not accept and displays an error message ''remove and check colour cartridge'' The cartridge is genuine HP and new from the packet with the protection strip peeled off.

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  • Anonymous May 16, 2009

    I removed it, now sure what I'm checking for, and no matter what, I keep getting this error message. Even tried a new cartridge. I'm dead in the water. Help!



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I think that spring must have gotten loose that holds the cartridge in place, right hand side, put it back where it belongs, might want to compare with the other, black cartridge side.  Good Luck!

Posted on Jun 02, 2009

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1 Answer

Display has "remove and check


It seems simple enough, but this is one of the most effective ways of fixing printer cartridge error. Mostly, printer cartridge error occurs when the printer head is unable to identify the cartridge properly. And the basic reason behind this is that the cartridge is improperly attached.

To reattach the cartridge check the following steps :

turn on the lid of the printer and then remove the cartridge from the printer head.

Check the cartridge to make sure that there are no scratches or other damaged parts that can contribute to a printer cartridge error report.

Take note that the cartridge should not be left open for more than 30 minutes; otherwise the ink will start to dry up and the cartridge will get clogged.

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Can you find a friend with a similar HP printer, i.e., one that accepts the same model-number of ink-cartridge? If the cartridge gives the same error-message in the other printer, it's time to responsibly recycle your "dead" cartridge, and give the brand-new cartridge to your friend, for his/her usage.

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I have a HP 7410 All in one. Recently, it keeps


to make sure about the cause of the issue.. you have to try with another set of cartridges.. if it doesnt work you can replace the cartridges as well..
otherwise you can try with some resets as well

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Unfortunately, there is not much that you can do, other than to contact HP. Hopefully, your printer is still under warranty.

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Were you sure to (1) remove the blue tape over the contacts, and (2) not to touch said contacts? You can try cleaning them with a lint free cloth and distilled water or isopropyl alcohol.

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