Question about Sony Hi8 CCD-TRV138 Camcorder

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Sony Handycam Video Hi8 - TRV138- cassette - will not play -please reinsert

Camera will not play, record video.

It says:

Please reinsert cassette.  It plays for a few seconds after being reset then goes back to the alarm and says reinsert cassette.

Thanks

 

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  • flicko Nov 11, 2007

    I've been wanting to film, but as soon as i turn my handycam on it says reinsert the cassette, i've tried replacing the cassette's and batteries, still the same problem, my camera is only a couple of months old.

    It seems im not the only person with the problem

    If anyone can advice me what to do, it would be mostly appreciated.

    thanx

  • Shyamal Nov 17, 2007

    I have this sony dcr hc30e model. It was working great for last 3 years. But suddenly today i am getting this message when I start the handycam "Please reinsert the cassette" not sure what is gone wrong with this. If someone had similar issue and got it resolved please respond back

  • cangriloca Dec 14, 2007

    this has also happend to me..then i took out the battery and tried it and it worked the third time i used it said"please reinsert cassette! i dont know wat to do anymore!?!?!!

  • Anonymous Mar 17, 2008

    I have the same error,
    Is there any solution?

  • jcvinnie Apr 29, 2008

    This same exact problem is occuring on my CCD-TRV138 camcorder. I bought mine refurbished 2 years ago. I thought the kids messed it up, but it now appears to be a common problem with this model. This old timer was surprised to find out Best Buy no longer carries analog camcorders. Want to fix if possible, any experts out there have the "real" solution??

  • Anonymous May 20, 2008

    it the same problem as above



  • rere387 May 20, 2008

    I have the same problem just like above



  • Anonymous May 31, 2008

    My Sony Handycam Video Hi8 - TRV138- cassette - will not play -please reinsert problem.

  • drea2009 May 31, 2008

    mine won't play ..once it plays it cuts off to this screen where it says it says to "reinsert cassette" and sometimes it says to "unlock tab"

    i've tried resetting the camera and it played the tape for about 5 seconds which it normally played it for 2 seconds which i guess fixed it =(

    i've also tried hitting both sides of the tape it gave better audio but still no success please tell me how to fix this so that i don't waste any more money

  • taslimarif Jun 06, 2008

    when i start to record ,after some time it says ''reinsert the cassette''

  • Jay
    Jay Jul 24, 2008

    I have to same problem that others are saying. I tried using a head cleaner but that didn't work. Also i took some of the screws, use compressed air and putted it back together. That work for awhile but now i am back to square one. What can i do to fix this problem?



  • JeniseRJenki Jul 30, 2008

    It keeps telling me to reinsert the cassette.

  • Anonymous Aug 04, 2008

    WHEN I INSERT TAPE THE GEARS MAKE A STRANGE CLICKING NOISE, THEN AFTER A FEW SECONDS THE CAMERA WILL SAY REINSERT TAPE

  • Anonymous Apr 15, 2009

    same thing

  • Anonymous Apr 17, 2009

    Worked great for me! Slapped the cam silly...



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13 Answers

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Hello Everyone!

My Handy Cam CCD TRV-138 was have a malfunction error by stopping and beeping and telling me to reinsert cassette.
HERE IS HOW YOU GET IT TO WORK.....
Let me first tell you that you need to call the Sony Service Hotline at 1-800-488-7669.

They will have their service tech help you to reset the camera, STEP by STEP and it will work fine after that.

You have to do several things in the right sequence in order for the reset to work. You can't just press the reset button and make it reset.

It doesn't cost anything to have Sony help you over the phone. They are all too happy to make sure that you are satisfied with their product and want to help you.

Mine was out of Warranty by 4 years and they still helped me without charging me.

I followed their steps and it worked. She had me first remove the cassette tape from the camera, turn off camera, remove the battery, then she had me turn the camera back on, then she had me take a pen or pencil and push the reset button, that is below the volume buttons (inside the view finder area). Release the pen then turn camera off again, then unplug the cord and wait 60 seconds so that the residule electric current can completely drain from the Camcorder. After 60 seconds, power on the camera and before you do anything else *YOU MUST RE-ENTER AND SET THE YEAR, DATE, TIME before you go any further. This is crucial to your camera working properly. Then power off again. Power up one more time and this time try to record and playback and see if everything works ok.

Mine worked fine. If this does not work for you it may be because you own a different model and you will need to have Sony give you specific instructions for your model.

Good Luck and let me know on this blog if it works.

Posted on Apr 22, 2009

  • Kayla Jan 27, 2014

    didn't work for mine

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Too freakin funny! Just spent $1200 at Best Buy on a new camera. After buying I thought, "maybe I can fix my old one". Got on here and read to "smack" the side of the camera, AND IT WORKS AGAIN! I'm taking back my new recorder:)

Posted on Nov 18, 2008

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I smacked it on both sides a few times and it started working again. I thought about a head cleaner, but I only have about 15 hours of actual run time between playing and recording. Don't use the camera much, have a feeling a head cleaner would have done me no good. Like I said, not much run time on my camera and kept it in a camera bag when not in use. SAVE YOUR MONEY..... SMACK IT AROUND ON EACH SIDE A FEW TIMES. It worked for me and didn't cost a cent. Just hope it keeps working. ( Didn't have to hit it very hard either )

Posted on Aug 26, 2009

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I just went to Future shop and bought a brand new camcorder for $750 yesterday. I just tried smacking the side of the camcorder today & tried the reset solution and voila! it works perfectly.

Posted on Jun 18, 2009

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Use a head cleaner and then reset the camera. The reset button is inside the little door. This seemed to fix the problem , don't know for how long yet. Hope it helps someone else and avoids someone costly repair bills. This same problem happened to me, missed a couple of important events until I figured it out. I was about to go out and buy a new camera, saved myself that expense for a while.

Posted on Mar 04, 2008

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THANK YOU from the bottom of my heart! I recd this camcorder for my birthday a few years ago, brand spankin' new and had only used it maybe a dozen times and was very careful and gentle with it. Dug it out to play with it again and ****, got the stupid error message. Now I remember why I had put it away to begin with. After reading and doing all of the above it now WORKS again!! I think it was the "smack" that did the trick to tell you the truth. SO HAPPY (but not very happy with Sony). Thank you for this solution. Kim

Posted on Oct 12, 2012

  • alexpgreek Apr 16, 2013

    It been over 3 years since smacking the camera worked. I haven't used the camera a whole lot, but haven't had the problem again. Also haven't had to smack it again either.

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Everytime I press the record button, a few seconds later the message reads "reinsert the cassette" and keeps beeping until you do. I used a cleaning cassette and was going to get a service on it, but I read someone else's solution and it worked. They said smack the sides and now it's working again.

Posted on Oct 06, 2008

  • PeterPaulAnd Mar 13, 2011

    When I first read comments about smacking the camera, I thought they were ridiculous. A few minutes later, after smacking the sides of the camera I was proven wrong. My camera is now working. Smacking the camera with my hand is a lot cheaper than paying a service fee. Thank you :)

  • Kayla Jan 27, 2014

    I have smacked a few times...still same error msg! Even tried beating it and still the same msg :(

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I kept getting the same message, "reinsert tape" for about 2mths, I pressed the reset button located under the volume control button, but no success. I gave up, the day that I was determined to buy another updated dvd version, the damb cam started working again, ???? go figure, I guess if you threathen to replace it'll start working again. Definitely use the reset button and give it a rest for day or two, then try it again.

Posted on Aug 10, 2008

My Sony DCR-HC26. and after some research, a lot of other Sonys, have this problem. The only solution i have found that works is to smack the side of the camera a few times on either side.

unbelievable, but it works, not even a hard smack. It's always a good idea to clean the heads but i couldnt even get it to play the head cleaner tape. now it seems fine.

Posted on Mar 20, 2008

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Dear joysparkles, I had the same problem a few months ago, dont freak out, but do go to a video camera repair store, tell them your problem and they will fix it for around $100. The problem is that dust acclumiates inside the compartment where the cassette isinsered. They will clean it out for you. Dont try to do anything yourself as I did, it will only cause more damage. I hope I helped you out.

Dluxdeb

Posted on Nov 24, 2008

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I had the same problem. Having immediately played around with it two weeks ago with no success I put it aside and tried again this date. The problem is no longer evident. It cleared up of its own accord as the manual suggested might occur. I will now be more careful with installing tapes since I was not doing it correctly before and this may have had something to do with it. However, I will keep in mind the solutions suggested here should it recur.

Posted on Mar 23, 2008

This happened to me in June.  I used a head cleaner, and this seemed to work for about 2 months.  Then the same problem again...

Posted on Oct 16, 2007

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It might not be problem, however, I want to know how to eject and put the vcr cassette inside my sony cam 990x

Posted on Jul 07, 2011

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Posted on Jan 02, 2017

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