Question about HP Photosmart C7180 All-In-One InkJet Printer

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Error how to fix

After changing 2 cartridges I have received  error\;Oxc18a0205

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Re: error how to fix


U might try the following reset however it might not help as it seems to be an issue with the hardware of the unit .it would be better if u cal Hp Support Center at 1800 474 6836 to get it replaced.

Perform a semi-full reset on the all-in-one by following the steps below

Take out the cartridges from the unit .
Make sure the unit is connected to the wall jack directly without any surge protector.
Unplug the power cord from the back of the unit ( without turning off the unit ) .
Now press the # and 6 key together , while holding these keys down plug in the power cord back into the unit .
Do not release the keys after a few seconds u will find te hp logo or bars moving across the screen .wait while the unit turns off.
after one minute turn on the prnter . it will go into alligment phase > let it finish .
Allow the all-in-one to re-initialize. This may take a minute or two.

If prompts appear in the all-in-one display to set the front panel language and country settings, perform the steps to set this information


Posted on Jun 04, 2008

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Hi Try
Reset the product:
  1. Without turning off the product, disconnect the USB cable from the rear of the product.
  2. Remove the cartridges from the product.
  3. Wait for the 'Insert Cartridges ' message to display on the control panel.
  4. Disconnect the power cord from the back of the product.
  5. Wait 60 seconds.
  6. Reconnect the power cord. If the product does not automatically turn on, press the Power button (c01602202.gif ).
  7. Reinsert the cartridges, and then close any open doors on the product.
  8. If you receive a prompt to print a calibration page, do so.
  9. Reconnect the USB cable to the rear of the product, and then try printing again.

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E3 – Paper jam error.
How to correct, fix: Remove the jammed paper. If paper jams frequently occur, check the following:
1. Confirm there is no foreign material inside the machine.
2. Confirm only recommended paper is installed.
3. Confirm paper is installed properly.
4. Confirm the maximum number of sheets in the auto sheet feeder is within the paper limit mark.

E4 – Empty ink tank.
How to correct, fix: An ink cartridge is empty. To cancel printing, press the <Stop/Reset> button. To continue printing, press <Black> or <Color> button. After printing completes, replace the empty ink cartridge. Printing with an empty ink cartridge may cause the machine to malfunction.

E5 – The ink cartridge(s) is not installed. The ink cartridge(s) cannot be recognized.
How to correct, fix: Make sure to install both ink cartridges even when you set the machine to use only one ink cartridge in printing. If one of the ink cartridges is missing, this error can occur.

E7 – The ink cartridge is not installed in the appropriate position.
How to correct, fix: The ink cartridge is not installed in the proper position. Install each ink cartridge in the proper position.

E8 – The ink wasteabsorber is almost full.
How to correct, fix: The waste ink absorber is getting full. Press the <Black> or <Color> button to clear the error and continue printing. Printing can continue until the waste ink absorber becomes full. If the waste ink absorber becomes full, the machine will require service. The waste ink absorber is a part inside the machine, which absorbs ink used in the cleaning operations.

E9 – A specified period of time has elapsed without receiving a response from the digital camera. A print mode compliant with PictBridge is not selected. A specified period of time has elapsed without receiving a response from the digital camera.
How to correct, fix: The machine cannot communicate with the connected camera. Disconnect the cable between the machine and the camera to clear the error. Check the following items, then try printing again.
1. Confirm that the camera you are using supports PictBridge or Canon Bubble Jet Direct. If the camera does not support either one, the machine cannot print directly from the camera.
2. Set the camera in PictBridge print mode before it is connected to the machine. This is required before printing for some cameras that support PictBridge. Please refer to the camera instructions for more information about procedures required before and after connection to the machine.
3. There may have been no response from the camera for the prescribed time. Re-connect the cable between the camera and the machine.

E14 – Ink cartridge cannot be recognized.
How to correct, fix: Unsupported ink cartridge may be installed.

E15 – Install only recommended ink cartridges.
How to correct, fix: Install only recommended ink cartridges.

E16 – The ink level cannot be correctly recognized or detected.
How to correct, fix: A used ink cartridge may be installed, or the ink cartridge is empty. Press the <Black> or <Color> button, to clear the error and continue printing without replacing the ink cartridge. However, the remaining ink amount cannot be detected properly, so the function to detect the remaining ink amount does not operate.

E19 – Scanning failed error.
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1 Answer

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1. Unplug the printer.
2. Move the cartridges to the left by hand and then take them out.
3. Try to print without the cartridges in the carrier. Do you still receive a Carrier Stall error message?
4. If not, put the cartridges back into the carrier and snap them in at the back. The message should no longer appear.

If the power light on the printer is not blinking, the error message may be caused by a communication error. Do the following:

1. Remove any other devices attached to the USB/LPT port.
2. Uninstall the Lexmark printer.
3. Connect the printer directly to the PC and ensure that power is being supplied to the printer.
4. Reinstall the printer.

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3 Answers


Perform the following steps :

1. Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
2. Open the cover of the product and remove the print cartridges.
3. Close the cover and wait for the Insert Ink Cartridges message to display.
4. Disconnect the power cord from the back of the product and the wall socket, then wait for one minute.
5. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
6. Open the cover and reinsert the print cartridges.
7. Close the cover. If prompted, print a calibration page.
8. Print a Self Test to verify product is functional.
9. Reconnect the USB cable, and try to print from the computer.
10. If the error is still there replace the unit

1. Get the unit into the “Support Menu” by following the steps below
A. - Press and hold the “*” key.
B. - Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
C. - Press and release in sequence the “1”, “2” and “3” buttons.
Display should say “Support” and display the FW rev (something like R0631R)
2. Press and release the right arrow button until the display says “System Configuration Menu”. (on C8100 use Touch Screen)
3. Press and release the “OK” button.
4. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
5. Press and release the “OK” button.
6. Display should say “Hardware failure status: Clear. Press OK to clear”.
7. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
8. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
10. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
11. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.
12. If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
13. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
14. If the error is still there, or reoccurs replace the unit.

Oct 27, 2007 | HP Photosmart C7180 All-In-One InkJet...

1 Answer


The ISF and similar errors can be reset by following instructions at:
It may not work with all models, but worth a try.
If under warranty, hp will usually replace the printer.
good luck...

Oct 15, 2007 | HP Photosmart C7180 All-In-One InkJet...

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