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You can download content to a Philips GoGear multimedia player using Windows Media Player or MusicMatch Jukebox in Windows. Earlier versions of Windows starting with 2000/ME and XP are compatible with GoGear. If the device is not recognized by the Windows XP operating system or is receiving error messages, you may have older versions of the necessary software installed. There also may be firmware issues with the GoGear device.
Connect the Philips GoGear to another USB port on the computer. Sometimes USB ports go out, especially those in the front of the computer case. Try inserting the GoGear into another port and see if XP can now recognize the device.
Download Service Pack 1 or later for the XP operating system (see Resources). Philips GoGear can only operate on XP systems with at least Service Pack 1 installed. You may also receive an error message pertaining to the service pack when trying to insert the installation disc for the GoGear support software.
Install the latest version of Windows Media Player. Philips GoGear requires at least Windows Media Player 11. Windows Media Player 11 is available for XP .
Install the latest version of MusicMatch Jukebox (see Resources). Earlier version of this software may be causing error messages regarding missing MP3 tag information and missing tracks. Follow the download prompts, then unzip the folder and click on the "HDD_xxx.exe" installation file. The latest version of the software will be installed.
Install the latest firmware on the Philips GoGear. The actual firmware required depends on your GoGear model. Open either Philips Device Manager or Songbird, depending upon which management software you are currently using. Close all programs on the computer except for the Device Manager/Songbird. Connect the GoGear to the power supply and the computer. Click the "Repair" tab in the Device Manager and click "Repair," or click "Tools" in Songbird and select "Check for updated firmware," and the firmware will be updated on the GoGear.
Check system requirements. - iPod nano (5th generation) requires the following minimum versions of Windows: either Windows XP (Service Pack 3 or later), Vista or Windows 7. If you have one of these versions of Windows, verify that Windows is fully up to date by downloading and installing software updates from Microsoft. If you have Windows XP with Windows XP Service Pack 1 or Windows XP Service Pack 2, download and install Service Pack 3 using Windows Update.
AMDS online? - iPod nano requires Apple Mobile Device Support (AMDS), which should be automatically installed with iTunes. To verify whether it is installed, click Start > Control Panel. Open the Addor Remove Programs control panel and verify that Apple Mobile Device Support is visible in the list of currently installed programs. If it is not, remove and reinstall iTunes.
Check USB connection. - Disconnect all USB devices from the system with the exception of the iPod nano and any USB keyboard and mouse. Then restart your computer. Verify that you are using a high-powered USB 2.0 port. Test with an alternate iPod USB cable if one is available.
AMDS - Re-verify that AMDS is running and installed.
Both the TH1100 and TH1101 require Windows 2000 (Service Pack 3), Windows XP (Service Pack 1 or higher) or Windows Vista. All of these OS's will recognize the players without you installing any drivers.
It's comapt with Vista with this software: http://voxrightnow.custhelp.com/cgi-bin/voxrightnow.cfg/php/enduser/std_adp.php?p_faqid=1207&p_created=1201198796&p_sid=J55O8z6j&p_accessibility=0&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PWRmbHQmcF9ncmlkc29ydD0mcF9yb3dfY250PTUmcF9wcm9kcz0xNTgmcF9jYXRzPTUmcF9wdj0xLjE1OCZwX2N2PTEuNSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2VhcmNoX25sJnBfc2NmX2JyYW5kPSZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PW9wYWw*&p_li=&p_topview=1