Question about HP Photosmart 2575 All-In-One InkJet Printer

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I am trying to scan a document in to the HP Document Viewer. Up until 3 days ago if gave me the option to scan the file to a pdf format. Not that option "magically' disappeared. I now only have the options of jpeg, tiff and tiff compressed. I need my .pdf option back. HELP!

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Make sure you are choosing scan document instead of scan picture. Also make sure you are scanning at a resolution of at least 151dpi. (see here). See this link for xp, and this link for vista. Please also consult this link to check for the possibility that you may need to reinstall the hp software.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!



Posted on May 13, 2009

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New all in one printer/scanner. when I scan I get:- Adobe reader could not open 'scan_Doc0001.pdf'


Might need a bit more information about this: But I'm presuming you scan your document and save it as a pdf document using the built in HP software?
Couple of things to try:
1 - have you got the latest version of Adobe Reader? It may be that you are using an older version - the pdf document specification has been updated over the years and it may be that you're saving the pdf using a newer version of the pdf format than adobe reader is able to read.
2 - Adobe reader isn't the only pdf viewer, there are numerous other pdf document viewers (some free some not) You could try another pdf viewer, like Foxit Reader (free to use) and see if that can open it?
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