Question about Creative Labs Nomad Jukebox Zen Xtra MP3 Player

1 Answer

Flaky Headphone Jack

My player seems to work fine but I can't hear anything. If I jiggle the plug while in the jack, I get intermittent connection for one ear. The solder joint is under the LCD panel and I'm hesitant to start messing with that. Any suggestions?

Posted by on

1 Answer

Re: Flaky Headphone Jack

Unfortunately the Zen Xtra was designed poorly and this problem tends to happen sometime along the life of the product.  As you suspected, the problem is the solder joint and the only solution is to open the player and resolder it yourself.  As long as you are careful, you shouldn't have any problems.  The hardest part is trying to get the thing back together after you took it apart:  Just be sure not to loose any of the pieces.  Detailed instructions with photos are located here:

Posted on Oct 15, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Sansa clip headphone jack -- headphones work fine on other players or phone, but clip plays only one ear. If i jiggle the headphones thingie inside of jack i get sound in both ears sometimes. 1) Any...

the jack inside the unit either is bad or the solder connections are can re-solder the jack(if you know how to solder) and see if this fixes it...or else you'll have to replace the jack(which may be avail. through Radio Shack)

Jan 14, 2011 | SanDisk Sansa Clip MP3 Player

1 Answer

Headphone jack

You must have not plugged in it properly, force the jack till the end of the socket so it locks in with a click, then it will work fine.

Jun 07, 2010 | MP3 & Digital Media Players

2 Answers

Why do I only hear half the sound?

well it could be a simple a) plug headphones in more/less in the jack or b) the jack left/right side of the jack needs resoldered on the board inside where the guts of the hardware is.

Mar 14, 2010 | Nextar MA933A MP3 Player

2 Answers

Left side quit working, not earbuds, i tried other sets

I had the same problem. the stereo mini jack connection to the circuit board of the mp3 player is broken or loose. I jiggled the jack around and the sound came back into both ears but that only worked for a little while and is annoying. Basically, unless you can re-solder the mini jack to the circuit board, or get someone to do it for you, your player is now just a flash drive.

Aug 08, 2009 | Mach Speed TRIO Onyx MP3 Player

1 Answer

Loose headphone connection on mp3

Replacing a headphone jack on a Sansa is a risky endeavor that is bound to do further damage to your player - the original jacks are not orderable directly from Sandisk. Your best bet is to call Sandisk and get an in-warranty replacement.

-Tha Mp3 Doctor

Mar 11, 2009 | SanDisk Sansa e260 MP3 Player

2 Answers

Head phones

You need to get a new head phone jack installed. It should be free if it is still under warranty.

Oct 12, 2008 | Apple iPod touch

1 Answer

Short in headphone jack?

your headphone jack is loose if you take it apart and solder it back it will work fine.

Jan 17, 2008 | Samsung Yepp YP-T7JZ MP3 Player

5 Answers

Ear phone jack

what a coincidence.  had the exact same problem today.  ur connection on the inside of the player between the circuit board and the headphone jack is probably broken.  I had to re-sauter mine.  just open it up and take a look

Oct 21, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Cannot hear music

The bad news is that your headphone jack is most likely shot. The soldered connections inside are most likely broken. This is not repairable generally, at least not for a cost that would be reasonable. Music will play through your computer because it can be read off your player through the USB connection. Use it as a data storage drive and buy a new one, or a used one. I've seen used T30s on Amazon for around $30 to $40.

Mar 26, 2007 | iRiver T30 MP3 Player

Not finding what you are looking for?
Creative Labs Nomad Jukebox Zen Xtra MP3 Player Logo

Related Topics:

94 people viewed this question

Ask a Question

Usually answered in minutes!

Top Creative Labs MP3 & Digital Media Players Experts

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers


Level 3 Expert

1061 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a Creative Labs MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides