Question about Philips (JR4DVDRWK/00) DVD+RW Burner

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Gateway MX 6455 with a Philips DVD RW drive and when I try to install window 7RC after i boot up from the DVD drive and the install program comes up I click on install and it begins the install from the DVD then a message comes up with a message "required CD/DVD drive device driver is missing. I checked Microsoft knowledge base and it says to change the BIOS from AHCI to IDE or ATA. I don't have that option in the BIOS setup.

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  • dlkremer May 13, 2009

    I went to the web site you listed and it said this BIOS update was not compatible with my laptop. I have an ATI chipset and the part # for my laptop is 1MA30000691. Can you direct me to the proper BIOS upgrade?

    Thanks,
    ****


  • dlkremer May 14, 2009

    I already did that and to no joy. It didn't work.

  • dlkremer May 14, 2009

    My chipset is ATI Radeon Xpress 200M (RS482M)and the processor is AMD Turion 64 Mobile Technology ML-37. The Laptop is Part #MA30000691, Model MX6455, Serial # 3565L1000130

  • dlkremer May 15, 2009

    Still need more help

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Some laptop comes BIOS in such that user can't change the AHCI option ..So sorry you can't change this...

Posted on May 15, 2009

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What i can suggest if for you to create an ISO or an image file of the windows 7RC. If you have downloaded your windows 7rc, you probably have the image version already.. all you need to have is a virtual drive software like daemon tools. I have successfully installed my copy of Windows 7RC using the virtual drive. of course, i did an upgrade, not a clean install. if you dont have AHCI your motherboard probably dont support it.

Posted on May 14, 2009

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Try to change the "BOOT SEQUENCE" in the Bios setup of your PC. There should be an option there. All motherboards like pc, laptops have there on Bios system to adjust the settings particularly the boot up menu. Try to look or navigate on the Bios setup of your pc.

Posted on May 14, 2009

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Hi,

Please update the BIOS with the latest BIOS version which is available in the bellow mentioned link:

http://support.gateway.com/support/drivers/getFile.asp?id=21252&dscr=Gateway%20BIOS%20Version:%2068.05&uid=232450891

You should be able to clean install from the dvd drive.


Thanks

Posted on May 13, 2009

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