Question about GE GSH22JFR Side by Side Refrigerator
November 7, 2006
Dear GE Customer Care Servicers,
GE Consumer & Industrial places a very high priority on product quality and customer satisfaction
and thus continuously assesses our product reliability. Recent analysis has discovered a potential
problem with the main circuit board on a limited number of refrigerator models, which could lead
to lower than anticipated life expectancy on that component. Therefore, if the main circuit
board fails, GE Consumer & Industrial will replace this part free of charge to the consumer until
Models Covered: see attachment
The models affected are side-by-side plastic liner, side-by-side metal liner, bottom freezer two
door and bottom freezer French door. The models were produced between May 2005 and August
2006 (HH – RL serial range) and are included in this program. See enclosed list.
Potential Additional Covered Parts:
Specific parts involving the failure of the main board are included in this program. These parts
are limited to the following:
-Evaporator Fan failure, only if accompanied by a Main Board failure
-Dispenser Board failure, only if accompanied by a Main Board failure
The main board part number in cases in WR55X10552. Please use your normal warranty MA00 job
code for this repair. If you encounter an evaporator fan or dispenser board failure due to the
above main board, please include on your invoice and use the normal MA00 job code. It is critical
that you verify the proper functioning of the unit including the evaporator fan motor and
dispenser board before leaving the home to avoid a repeat call.
Units may be in or out of the standard 1-year product warranty and both instances are covered
under this concession program.
If you previously completed this repair and charged the consumer, please send a copy of the
service invoice to General Electric Consumer Relations, PO Box 10736, Norfolk, VA 23513 or fax a
copy to 1-877-299-0725 so that we may issue a refund to the consumer.
Posted on Jul 08, 2008
Fluk, based on my experience with these refrigerators, I'd bet you the Mother Board has failed. That's where the clicking is coming from. To verify this, pull the refrigerator out away from the wall then remove the aluminum panel back there (there are 4 screws holding it in place). This will expose the mother board. You won't have to use any more tools to diagnose it... you'll hear the clicking sound coming from this board.
Your 5 yr. warranty information only applies to the sealed system components; compressor, condenser, evaporator and freon. The board isn't covered, I'm sorry to say. You can try calling GE at 1-800-GE-CARES (1-800-432-2737) and explain to them that your board has failed, but I doubt you'd get very far. (They will probably try to talk you into having a GE repair company come out and do the repair, though. <-- at a cost of about $275.00.)
You can repair this for the cost of the part... about $120.00. The part number you'll need is WR55X10552 and can be obtained from your local appliance parts store (like Sears) or purchased online. There is an instruction sheet that comes with the replacement part... read it carefully. This is a very easy repair, it can be done in about 20 minutes. Remember... If you repair it yourself, UNPLUG YOUR FRIDGE BEFORE YOU BEGIN!!!
*TIP---> After you have the repair completed, plug your fridge into a quality surge protector, like this one or something similar.
Posted on Oct 14, 2007
I have same problem replaced start -stop relay worked for a month and again same problem do not know what to do?
Posted on Nov 22, 2008
On the old style but not adapt defrost style
Posted on Sep 19, 2008
I have the same problem but some sights say its the starter relay.30$ fix
Posted on Dec 12, 2007
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