Question about HP Photosmart C5180 All-In-One InkJet Printer

4 Answers

HP Photosmart C5180, wont scan for me Since I got a new computer with Vista, the scanner/copier feature doesn't work. I tried the suggestions at HP after I downloaded the new software. I get a message to cycle power and try scanning again.

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  • lo5671 May 13, 2009

    The download was specifically for Vista.

  • lo5671 May 13, 2009

    The computer said the installation was successful. I uninstalled and started over again and it still didn't work. After performing the troubleshooting steps at HP, their solution was to take it in for repairs. Is there some other way to check if the install was successful? The printer itself works fine. I just can't copy or scan anymore.

  • lo5671 May 14, 2009

    I doesn't give me a scanner option, but it says the imaging solution was properly installed. The site you linked in is what I used to get the Vista updates.

  • lo5671 May 14, 2009

    I did everything again as instructed. It said it was a good install and I got the correct screens. The printer itself said copy in progress, but eventually said scanner failure. Unable to scan or copy. I tried powering off and on again since that is what the pop up error keeps saying. Any other ideas?

  • lo5671 May 15, 2009

    It's 64 bit.

  • lo5671 May 15, 2009

    Soooo - even though the HP site says it works for 64 bit, it really doesn't? Is there anything else I can do?

  • lo5671 May 15, 2009

    The printer part works fine - it's the copy/scan part of the C5180 that stopped working.

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Networking, scanning, copying and printing can have seperate and integrated issues to varying degrees. This may not just be a scanner networking general query.

In my case I downloaded and installed the additional bundled software per HP's advice while trying to get the scanner to scan at the dpi level advertized for the unit. Neither Vista or HP had drivers that worked unless I installed the package. Low resolution scanning worked fine as well as the copying and printinting features. I rarely need such high scanning options but it should have worked as advertized since it was sold by an HP distributor as Vista compatible.

The downloaded AIO did allow higher resolution when scanning but caused other NON-NETWORKING issues. My computer is not networked. There is also the issue of the scan button on the printer not working with Vista. It does work with pre-Vista. Again not a network issue but a driver issue with Vista.

Taken from the MHTML file from the unit software found after the purchase......

HP Printers - The Scan Button on the Printer Does Not Work Correctly When the Printer is Connected to a Windows Vista Computer

Issue
When the scan button is pressed on the printer, nothing happens. The scan button does not work correctly.

Solution
Scan documents using Windows Fax and Scanning or Paint.

Cause
The drivers in the Windows Vista operating system do not support button press functionality on the printer. END EXERPT.

Button functionality. DPI resolution. There are driver issues with some of the HP units and Vista. Not just networking issues.

In my opinion these issues should have been fully disclosed prior to purchase or functional Vista drivers should be an option. Therefore I offer the warning that Vista may have issues with this and other software and hardware.

I only speak of non-networking issues but either way a unit should work as advertized or sold. My comments are based on my personal experience with one unit in this particular situation. After all Vista is fairly new to most of us.


there is a round about way for this.... but not a proven success
If you have any HP software that you have tried uninstall it using Remove
Programs and then disconnect the USB cable from the PC end and install the XP
software as follows:

Locate the downloaded file ps804en.exe 1/1 (70.62M) on your computer, Right
Mouse Click on it and select Properties / Compatibility TAB.

On that TAB, check Use Compatibility mode and set it to XP with SP2 and also
check lower down the [x] Run as Administrator and OK your way out.

Do not connect the device until the installation procedure tells you to or
until you get to Finish.

Then repeat the procedure on the downloaded update file ps803mu.exe 1/1
(373.11k) although you can leave the USB cable connected unless it tells you
otherwise.

Hopefully that might work .....


if it still doesnt work.... u dont have much options either u downgrade ur system to XP or u can get a new printer scanner... but preferably not HP if ur using vista.....


thank you have a nice day

Posted on May 16, 2009

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When you go to control panel, will you double click your System button

check if you have 64-bit OS or 32-bit OS

Posted on May 15, 2009

  • marlon john madrid
    marlon john madrid May 15, 2009

    the vista drivers for this is only for 32-bit. not all parts may not work for 64-bit

  • marlon john madrid
    marlon john madrid May 15, 2009

    yeah for some reason the drivers that they have does not run. have you had another printer work on the same machine?

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Hi

You can check whether the software was installed or not. Switch on the printer, go to control panel-> Device Manager-> check wheteher there is any exclamation or cross mark next to the option scanners/ HP photosmart C5180 scanner. If not then the device is installed. If the cross/exclamation mark is there then the device is not correctly installed. And, if you cannot see the scanner option then the device driver software was not installed and you need to install the software again. You can download the drivers for your HP scanner from this link---

HP photosmart C5180 scanner software

Please do accept this solution and revert for further assistance.

Thanks
Rylee

Posted on May 14, 2009

  • Rylee Smith
    Rylee Smith May 14, 2009

    Hi



    You'll need to go to Control Panel-> Device Manager-> Right click on the printing device and click on Uninstall and then uninstall the driver from programs and features in control panel.



    Please install this driver by first downloading it and then running it from the saved location---





    HP Photosmart C5180 Driver



    Please do accept this solution and revert for further assistance.


    Thanks

    Rylee

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What happened when you installed the new software? Try to see if that is compatible with vista. I think it is compatibility issues.

Posted on May 13, 2009

  • Marc Eballa
    Marc Eballa May 13, 2009

    What did HP said? What happened when you installed it to your device?

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-- second is the connection

- let me just give you this site, this will help you to diagnose why you cant scan... what are the problem why you cant scan...

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You can download the full feature driver and software from HP's website here. If you prefer to have a CD you can also order on from an HP link on that same page, cost is about $10 with shipping included.

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You need to have the full photosmart software loaded on the computer and to use this to scan to computer rather than using the buttons on the printer. This is a workaround rather than a fix but it should work
Fred

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