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User's voicemail box is not answering the calls

When the user's set has DND turned on, calls teminating at that set gets re-routed to the receptionist (221) instead of terminating in the user's voicemail box. The voicemail DN is set in FNA and FBA with the ring being set at 3.

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There is also a setting for What extension to forward to..
Terminals and sets, forward busy and fwd no answer.

Forward on busy is no set correctly.

Posted on May 13, 2009

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1 Answer

Deleted main voice mail


you will need to have the admin program and a cable to connect to the system to re-make the mail box 990 or call a forwarded phone and get their voicemail box and press star and log into mail box 999 and create the user 990. If its older and you have a keyboard and monitor simply make mail box 990 and turn on DND.

Jan 22, 2010 | Toshiba DKT2020SD Phone

2 Answers

How do I set phone to ring at my extention?


Partner, all releases.
Examples
Receptionist Call Routing. If you want calls to be answered by the receptionist first, set the lines at the receptionist’s extension to Immediate Ring and the lines at the users’ extensions to No Ring. (This is the factory setting)
Receptionist Backup. If you want all calls on a line to ring directly at users’ extensions -with the receptionist providing backup -set the line at the users’ extensions to Immediate Ring. Then set the line (or lines) at the receptionist’s extension to Delayed Ring. An incoming call that is not answered by a user within 20 seconds will also ring at the receptionist’s extension.
Programming
To change the way outside lines or pools ring at an extension:
  1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ].
  2. Enter the number of the extension to be programmed for Line Ringing. The green lights next to the line or pool buttons on the phone show the current Line Ringing settings for all lines assigned to the extension. (If a line is not assigned to a button, the green light next to the button is off.) The following ringing options can be shown by the green light next to the line button.
    • Immediate Ring - on steady
    • Delayed Ring - flashes slowly
    • No Ring - flutters quickly
  3. To change Line Ringing for any line, press the line or pool button until the button light shows the correct setting (the setting for the currently selected line or pool also appears on the display).
  4. Continue programming or exit programming mode.

Dec 01, 2009 | AT&T Lucent MLS-12D Phone

1 Answer

Ringer/ Voicemail Bounceback


Well, this one is kinda tricky. If the receptionist knows there's no one there, they can use VoiceMail Transfer.

From the phone, the user can set CF Busy or CF Busy/No Answer with the following codes on the intercom:

Do Not Disturb *7101 / Cancel *7100

Call Forwarding2.gif (FWD)

– Both Calls *710
– Outside Calls *711
– Intercom Calls *712


2 (All calls) + phone no. + #/
3 (Busy) + phone no. + #/
4 (No Answer) + phone no. + #/
5 (Busy/No Answer) + phone no. + #/
7 (Follow Me) + your extension no./
8 (Follow Me Cancel) + your extension no.

So, if your voice mail is 500, you would dial *7105500# to set CF B/NA for intercom and outside calls.

The last piece of the puzzle is the timing. That's *713 (00-99). Start with 24 (4 rings) and go from there. If it hits the receptionist before the forward takes place, you probably have to adjust the recall timer for call transfer, a system program.

Carl

Aug 11, 2009 | Panasonic KX-T7630 Corded Phone

1 Answer

Auto attendant does not pick


What kind of phone system? If Partner, it sounds alot like you lost all your programming, so the phone system isnt programmed to know where the voicemail is. So hwen a call comes in, the ports where the voicemail is, ring, so they pick up, but dont know what they are to do with the call, so they shove it to the receptionist.

#505 needs to be programmed, then #206, that will get you to at least asnwer incoming calls.

Need to know more, like WHAT KIND OF SYSTEM.

May 27, 2009 | Avaya AT&T Partner Phone

2 Answers

Need to turn off transfer callback on Norstar Meridian


Ok, well I can explain most of the programming template, but I cannot give you the exact buttons to push since each phone IS programmed differently.

-> first dial FEATURE 985 this will give you the DN(Extn) for the voicemail (record this number) and then RLS
-> now I need you to dial FEATURE 0 on your set, and press the Intercom key to ensure the extension of your set you want to change and then hit RLS.

To get into programming press FEATURE 2 6 6 3 4 4
-> Password: 2 6 6 3 4 4
Now you will see 3 arrows on your LCD
<- Heading Enter->
<- Back Next->

-> you will now see TERMINALS&SETS and press Enter (the top right arrow key) now put in the extn that you want to change.
-> you should now see the extension of the set and the name that is associated with it, press Enter (the top right arrow key) again
-> now you will see LINE ACCESS and press Next (the bottom right arrow)
-> then you will see CAPABILITIES and press Enter. now you will see FWD NO ANSWER and press Enter, and put in the DN of the voicemail you saw with the Feature 985
-> hit Next for the number of rings you want to ring at the set before going to voicemail.
-> hit next and you can now RLS to back out of programming.

Voila, that set once called will now goto voicemail.

-OR-

You can get the receptionist to dial FEATURE 9 8 6 and the extension to transfer directly to someone's voicemail.

Apr 13, 2009 | NorStar Meridian M7310 Phone

1 Answer

Stop ringing at certian phones when outside calls come in.


http://dstech1.com/programming-line-ringing/


Partner, all releases.
Examples
Receptionist Call Routing. If you want calls to be answered by the receptionist first, set the lines at the receptionist's extension to Immediate Ring and the lines at the users' extensions to No Ring. (This is the factory setting)
Receptionist Backup. If you want all calls on a line to ring directly at users' extensions -with the receptionist providing backup -set the line at the users' extensions to Immediate Ring. Then set the line (or lines) at the receptionist's extension to Delayed Ring. An incoming call that is not answered by a user within 20 seconds will also ring at the receptionist's extension.
Programming
To change the way outside lines or pools ring at an extension:
  1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ].
  2. Enter the number of the extension to be programmed for Line Ringing. The green lights next to the line or pool buttons on the phone show the current Line Ringing settings for all lines assigned to the extension. (If a line is not assigned to a button, the green light next to the button is off.) The following ringing options can be shown by the green light next to the line button.
    • Immediate Ring - on steady
    • Delayed Ring - flashes slowly
    • No Ring - flutters quickly
  3. To change Line Ringing for any line, press the line or pool button until the button light shows the correct setting (the setting for the currently selected line or pool also appears on the display).
  4. Continue programming or exit programming mode.

Jan 09, 2009 | Lucent PARTNER18 Corded Phone

1 Answer

Voicemail box not set up


I have seen the same problem with some users (I look after the PABX) so I just go into the maintenance console and set up the foreward to the default voice mail number. Or you can try the following:

CALL FORWARDING HANDSET 1. Press the Speaker Phone Key on your handset 2. Then Press the FWD/DND Key 3. Then select the Forward type you desire - Key 2 - Immediate Key 5 - Busy/No Answer 4. Then dial the internal extension number (eg.444) or voicemail pilot (201) 4a. If forwarding to external number dial 0 then dial outside telephone number 5. Dial # then press the Speaker Phone key

Use the voice mail that is set for your system.

Hope this helps

Jan 08, 2009 | Panasonic KX-T7630 Corded Phone

1 Answer

Can't answer direct line calls


This sounds like a programming issue on this telephone. There are 2 areas in programming that would cause this. If you have recently had a technician out to do some programming then it is possible that he made a mistake and needs to be called back to correct his mistake.

Nov 12, 2008 | NEC Electra Elite DTU 16D-2 Corded Phone

1 Answer

KX t7453 Voicemail not picking up


Try dialing 710x 165 (#) from the intercom on your phone, where x=2 for all calls, 3 for busy 4 for no answer and 5 for no answer/busy. Once you dial it, the FWD light should blink and if you press it again it will go out.

You probably just canceled the original setting.

Carl

Oct 31, 2008 | Panasonic KX-T7453 Corded Phone

1 Answer

Incom calls


check the user manual under "clearing setting" athis should clear any programmed settings, also check "call forwarding and DND ( this the FWD/DND button you refer to ) here is the link to the manual http://www.westlakecom.com/KXT7700-User-Guide.pdf

Dec 01, 2007 | Panasonic KX-T7730 Corded Phone

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