Question about Jenn-Air JSD2789GES Side by Side Refrigerator

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HELP WITH WATER LEAK??

I OWN A SIDE BY SIDE REFRIGERATOR W/WATER/ICE IN FRONT HAVING WATER LEAKING UNDER FRONT OF UNIT.I SHUT ALL WATER OFF TO THE UNIT AND STILL HAVE WATER LEAKING.ALSO FLOOR OF INSIDE OF FREEZER SECTION HAS A 1/2 INCH OF ICE BUILT UP SO IM NOT SURE IF THIS IS PART OF MY PROBLEM TO OR NOT.....ANY SUGGESTIONS????

JENN AIR

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  • Samuel Charles Spriggs May 11, 2010

    Sounds like your icemaker is leaking. The water is still draining from inside fridge even after supply is shut off -- that should stop after a while.



    Have you checked the icemaker for leaks?

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If you have turned the water off and it is still leaking out of the freezer side you may have a plugged drain. the drain is there as part of the defrost system to keep modern refrigerators frost free. When the machine goes into defrost and the heater in the freezer comes on it drains out the drain to a pan underneath and the heat from the compressor and the condenser fan underneath the unit evaporate it and the whole process starts all over again. every once in a while something will plug the drain on the bottom of the inside of the freezer side and when the heater kicks on to defrost the refrig the water cant go anywhere but to the bottom of the freezer and seeps out the front at the bottom of the door between the gasket and the refrig. check the drain...because if you have turned off the water and it is still showing up this could very well be your problem. Take the bottom shelves out of the freezer and look to the back and bottom at the middle sometimes you can see the drain and sometimes you have to remove the thin metal panel covering the back bottom half of the freezer,....inspect the drain hole and remove any obstructions or ice build up. if need be pour hot water into the drain to melt any ice that could be causing the obstruction to the drain. and the hot water should drain out of the frige.Write me back and let me know if I can help you further....

Posted on May 13, 2009

  • 1 more comment 
  • stephflows
    stephflows Jun 30, 2012

    How do you turn off the water? We are having the same problem.

  • stephflows
    stephflows Jun 30, 2012

    We have the same problem. How do we turn off the water to the unit?

  • stephflows
    stephflows Jun 30, 2012

    Does anyone know how much hot water it takes to clear the drain line???? It seems to still be frozen after a few cups of hot water

    Also I noticed somewhere else on here people saying that it just keeps happening and to put a pc of copper wire from the coils down into the drain hole? What coils??

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Posted on Jan 02, 2017

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