Question about HP Computers & Internet
It Printed 3 pages and paper jammed. I have contacted HP but got no reply. I have spent 2 days on and off trying to solve the problem. No avail. It keeps saying off line. I do not know what to do, I am a young 89 recently retired as an Archtect, can you help, I think its something simple I cannt understand the gargen. john
Here is a link to the HP online support site, where you can view detailed instructions for clearing a paper jam on your printer. Also a frequent solution is to reset the printer, by following these instructions. If that doesn't help, please let us know what your operating system is, xp or vista, and the exact error message you are receiving.
See this MS link for possible info about the offline error. Have you updated your xp to sp3?
Also go to control panel>printers and faxes and click the printer name, choose the printer menu drop down and choose properties, then advanced and make sure you have NOT chosen BOTH print directly to printer and print offline. See this link for more details. If there are documents pending in the print queue, go to the printer menu and cancel all documents to clear the cache, then reboot your computer and try to print again...
Also of possible help are these links to xp print troubleshooting and advanced print troubleshooting.
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!
Posted on May 13, 2009
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Posted on Jan 02, 2017
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