Question about Xerox Phaser 8500/SN Color Laser Printer
Are you saying that the display is out? If so, call 1-800-835-6100.
Then follow the prompts to service. The display on that product is known to be faulty, and Xerox will send you one free of charge. It is easy to replace. They will also send directions. It's pretty much a snap in snap out job.
Posted on May 13, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
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click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Yep. The drum heaters are burnt out.
There are 2,,, 150 watt Halogen lamps that heat the drum.
The way to see if they are working or not is to turn off the lights in the office or room the printer is in. Turn the machine on and look through the fan slots on the right side of the machine. GIve it a minute or two and you should see lamps glowing inside, ( I seriously doubt you will see them comming on).
That is a very common problem, You can purchase those lamps at Lowes, Home Depot or anywhere you can purchase halogen lamps. They cost about 12 dollars for a good pair.
Replace both .. If you want to try and do it yourself. Let me know I will send you directions.
Posted on Sep 11, 2008
SOURCE: error code 09.036.44:38950
09,03x 35 = Cyan 36 = Magenta 37 = Yellow 38 = Black The error indicates an ink stick was jammed. You have to clear the ISC (ink stick count) error. Turn off the printer. Turn on the printer. As soon as you see XEROX start moving across the display hold down the back and help buttons until you see "beginning service mode" on the display. Release the buttons, it will now come up in the service mode. Scroll down to the function menu, hit ok, scoll to clear isc faault, hit ok. Hit the back button to get back to the first menu then exit diagnostics, hit ok when it asks if you want to restart in customer mode.
Posted on Jun 10, 2009
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