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Re: Mouse and keyboard freeze.
Its a very common hardware fault with these laptops, can you open setup or bios? that is opened right when the power is turned on the and screen says press F2 to enter bios or setup, if you can't enter bios then you have a faulty motherboard, usb ports don't work either? (usb keyboard and mouse don't work?)
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1) try to RESTORE to some point where the computer was working. 2) Update the BIOS +CHIPSET and RUN it. 2a) see if working. If NOT working go the step #3 3) update the USB driver from the supplier company. 4) updae the driver for keyboard +mouse , uninstall and reinstall. God bless you
DOES THE MOUSE WORK OK?
If not, re-boot and press the [F8] key to get into the "Safe Mode" screen. See if the keyboard works in Safe Mode. If so, go tothe Control Panel and select "keyboard" and update the drivers.
If not, then re-boot and select the [F8} key again, but choose "Start computer in last known good configuration"
If it still doesn't work, but the mouse does, then the keyboard is disconnected or the connector is loose; open 'er up and connect it.
Does the system respond to boot keys (F2, F12) when the DELL logo appears? If so the problem is with Windows drivers and probably can be resolved by reinstalling or rolling back the drivers, but how? Do you have access to another keyboard? Does the system have PS/2 ports? Do you have access to a PS/2 keyboard or adapter? If boot keys work, you could also choose F8 for Last Known Good Config (XP) or System Restore (Vista).
Have you tried different ports (front if using back or visa-versa)? Try using just keyboard or mouse to see if one has somehow shorted. Also check the ports for any sign of damage.
make sure the mouse and keyboard are in right connections...if you look closely youll see icons next to ports.
try without mouse at first start up ,load windows and use key with windows logo on it to access start and scroll to shutdown tab and restart...plug in the mouse before restart.
if logo tab isnt assigned press ctrl + esc to access start menu.
Found a nice solution at another website: switch off the pc, unplug the power supply cable AND remove battery. Press "on" switch for 20 seconds. Now re-install battery, plug back power supply cable, and switch on. Worked for me (what exactly worked for me I don't know but hey)
use you external keyboard and mouse and try to goto device manger and find the hardware keyboard and mouse and try to update the drivers this could be the problem ....
you can also check in the search bar try typing in keyboard the search menu in start menu this should have a Standard PS /2 keyboard or something like that if not then the drivers are missing needs updateing
Wireless routers generally are 2.4 Ghz, as well as the wireless keyboard and mouse. I think there is interference from the router that causes the keyboard and mouse to hang. I had the same problem with my 2.4 Ghz cordless telephones and my new wireless router. Went to 5.8 Ghz telephone and the problem stopped. I'm not sure yet how to work around the keyboard/mouse issue.