I have a motu 828mkII, recently the screen on it, went out...additionally, the headphone jacks has a slight amount of static and sometimes with pan out to either the left or right side...I wiggle it a little and it goes back to normal....any thoughts?
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You might have an issue with the headphone socket where the jack goes---when jack goes in it moves a leaf in the socket to turn off the speakers====try to slightly wiggle the jack in and out===the socket may be cleaned with electronic cleaner.
Have you dropped your touch? It sounds like the hardware is physically damaged. If you have Apple Care I'd suggest asking them if they cover physical damage. If they don't cover the damage or if it is out of warranty check out whiteboxservice.com they'll either send you a box or your can ship to them to diagnose the issue. This is the pricing chart.
may be a problem with the headphone jack & the unit thinks that a headphone is still in there. Try plugging in the headphones, putting slight tension on them plug in the jack and then pulling them out. Sometimes helps.
This may also sound stupid but; have you tried a different set of headphones? If you have never used the headphone jack there might be a chance that the contacts inside the jack are dirty from airborn pollutants such as cigarette smoke or cooking smoke. Another good example is if you have a flute or silverware laying around in the open , they will tarnish from the sulfur dioxide in the air. Try spraying a very small squirt of contact cleaner on a stereo plug and plugging and unplugging it into the jack. Make sure you do this with the power turned off. If that doesn't work, do it to the jack itself. Only use a very small amount. If that doesn't work you may have a bad solder joint in the connections to the jack or a circuitry problem. The jacks sometimes a have a built in switching circuit to defeat the signal when phones are plugged in and sometimes the jack fails. Hope this gives you some ideas.
I have the same model. Mine is has never had any problems other than latency issues. BUT just now I have blinking led lights and it has no sound and does not even get recognition from my computer now. I dumbfounded cause its been in the same spot with never being dropped or bumped so I'm gonna take off the face and air clean it. Crackling I did have and as soon as I or sprayed air on the "open" pots it went away. This first generation in my belief should have some sort of recall or refund at a trade up value. I'm now a recording studio with no anolog to digital converters cause my FIRST GENERATION motu 828 is all fritzed out man. It's pain full. I swear when I go to their site they recognize your system and blast at your computer to make sure its all legal which in turn destroys your software and epuipment. Every time I've been to their site. I've had to reinstall all my softwar which I bought from them, re input my serial #'s and last site i went to was the Digi page and blam. anyway, I suggest to just open it up, spray the insides to clean it and pray. lol...
The input for the head phone is a 32 ohm input. You need to get the proper 32ohm headphone for it. It seems that you tryed others but there are 16 ohms and 32ohms headphones. But if they do not work then it is your input connection or the device if your headphones work on other devices.You should bring the product back as a faulty device to the store and exchange it with your reciept then. For the headphone that works on one side it can be the headphone jack that does not fit properly into the hole input (female jack).The one side does not touch or connect for it to work. It happens to cheap headphones and some good ones too. The male jacks on the headphones are slightly off it specification size by a small amount that it is not noticed by the naked eye, so it does not get a good connection.Try another head phone if you haven't tryed that
You can use any jack as a replacement. You won't affect the quality, unless you wire it incorrectly, or you buy a very cheap jack. Gold plated won't do much difference in regards to quality. It will not be noticeable, but will look pretty!