Question about SanDisk Sansa e250 MP3 Player

2 Answers

I cant find the songs to delete and it the refresh database fails everytime

I've tried so much and i've looked on here a lot for help but nothing solves this.  My sansa e250 is full and i want all of the songs off of it. But when i connect it to the computer i can only put songs on and i can't delete.  When i try to find the songs with 'windows media player', it shows that there are no files and when i go to 'my computer' and click 'sansa e250', it also shows there are no files but i know there are.  Everytime i turn it on or disconnect it, it always goes into refresh database which takes about 5 minutes and its really annoying and its never done that ever until i've started trying to delete songs.  It's always been in MSC mode because whenever i put it into MPT mode or whatever, i can't even find the mp3 player connected to my computer.  Im so confused and i need HELP!!!!!!!

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2 Answers

1) Go to Settings>USB Mode>MSC
2) Connect to computer
3) Go to root directory of the Sansa. (D:/, E:/, F:/, G:/, depends)
4) In the address bar, add "music\" to where it displays only the letter drive, so it will look something like X:/music/,
5) Go to Tools>Folder Options>View>Show hidden files and folders, and click apply, then ok.
6) BINGO!!!

Posted on Jan 19, 2008

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  • Master
  • 626 Answers

If you cant see it in MTP mode, the MTP drivers may not be installed on your computer.

Its easier to do this than explain the other solution.

Follow these instructions and you will be back in business.

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.




Best of Luck.

Posted on Oct 14, 2007

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: Refresh database looping

This may not work for everyone - but try inserting a TransFlash (also called Micro SD)card in the microSD slot, and power on. It may then correctly refresh its database. It worked in my case, with firmware ver11.

Posted on Aug 24, 2006

Syd_
  • 47 Answers

SOURCE: "Refresh Database" is not loading

You might be having some corruptions on the player's internal memory. This sometimes happens after you download a lot of songs to the player (that's what happened with mine). Try to format the player in your computer under MSC mode. To set your player to MSC, navigate the menu as follows: Menu > Settings > USB mode > ... This will give you the choice of "MTP" and "MSC". Select "MSC". 1. Plug your player to your computer. Your computer should recognize it as a "Removable Drive" and it will have a drive letter. 2. Right-click on the drive letter for your E250 and then select "Format" 3. When the Format window appears, make sure to select "FAT32" as the file system type and make sure that the "Quick Format" checkbox at the bottom section of that window remain un-checked. 4. Click "Start" and follow the on-screen prompts. 5. When the formatting is complete, simply re-download all songs to the player. I hope this works for you. There is another solution this may actually resolve that error you're having on the player. Let me know the results. :)

Posted on Apr 28, 2007

mixmaster
  • 626 Answers

SOURCE: refresh database message

Run the recovery tool from the SanDisk website. Make sure you select format when prompted. http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe You need to put the device into "recovery mode" before you run the tool. - Turn the device off (hold power for 20 seconds) - Slide the hold switch into "hold" position. - Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer. Then run the recovery tool. Select format when prompted. Best of Luck.

Posted on Sep 10, 2007

  • 4102 Answers

SOURCE: sansa e250

hi follow these instructions ok
1 with mp3 player off switch lock/hold to on
2 press and hold down rec button on left hand side keep holding down
3 switch on whilst still holding down rec
4 it should now say recovery mode
dont do nothing just yet dont connect to computer ok first goto sandisk website and download the latest firmware once downloaded open the file and it will tell you how to install this onto mp3 player.

you should no longer have your problem
let me know how you get on and also if you need further assistance ok

Posted on Apr 09, 2008

SOURCE: Sansa e250 has Refresh Database Frozen

Look at this site:
http://www.expansys-usa.com/ft.aspx?k=89682

follow the steps showed by MrSinister27

It worked for me!!

Posted on Jul 23, 2008

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Hi,i have a nokia 5233 handset.I am facing a problem while deleting songs fro the music library.When i try to delete a song it says'General::System Error".When i try to play that song it returns me to the...


this works when the phones not refreshing the music properly so ya never know it might help ya out with your problem I duunno, worth a shot though.



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try putting it in MSC mode and formating it and then putting back on MTP mode. Hope that works

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MP3 needs to refresh DataBase?


You have to many songs a sansa e 250 only holds a certain amount of space so your best bet is to buy a memory card or delete songs so you can add new ones.


sincerely,Britani

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Refresh database?Need Serious HELP!


Have you removed the battery, wait then reinstall it to try to reset it? Been the Sansa website and their FAQ or tech support?

Mar 04, 2008 | SanDisk Sansa e250 MP3 Player

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Refresh database fail


Hi try this for me see if you can put your mp3 into recovery mode if it goes into recovery mode then i tell you what you need to do next ok follow these instructions
1. with mp3 off switch lock button to on position
2. press and hold rec button on left hand side
3 whilst holding down rec button switch mp3 on this should now be in recovery mode let me know if you get this far ok

Feb 23, 2008 | SanDisk Sansa e250 MP3 Player

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Screen remains on Refresh Database everytime I turn it on.


I've run into this also. a few options.. 1) Use the Sansa Updater software to upgrade firmware. (available on Sandisk website) 2) Sometimes adding a couple new songs back wakes it up.

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I've got the same problem too. I read this on another website: 'well firstly drain the battery and then connect it to charge it up a bit. once it has been there for 5min or so take it off and then turn it on>settings>USB Mode>MSC once you have done that connect it up and it should work/recognise the player. i don''t know how this thingy happens but this is just how i fixed mine!' I'm gonna try it now on mine, and see if it works. I've just got to wait now... Good luck with yours.

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i have the same problem ... refresh database fail .. i can put songs on the player but it doesn't show them or play them :-( HELP!!!!

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Putting songs onto it


You might not have a type of file that is supported by your mp3 player. I use online converters and change them all to wma because our players can play that and they are smaller than mp3s.

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