Question about Sony Cyber-shot DSC-W100 Digital Camera

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Sony Cybershot: Display comes up, no picture, black screen shots

I have a Sony Cybershot 8.1 megapixels. Every once in a while the screen will turn black when I turn the camera on. The display will come up (shaky hand, flash, etc.) but no picture will show. The screen is black. When the camera takes a picture, it takes a black picture. What is the problem, why does it do this and how can I fix it? I have taken it into a Sony store before and they just do something with it and give it back to me and don't tell me how to do it myself! I know the solution takes less than five minutes to fix because that is the maximum amount of time I have ever spent in a Sony store! All help much appreciated!

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darntoothysa
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SOURCE: I have the same problem

The camera either has a stuck aperture inside the lens or a bad CCD sensor.

The aperture is the opening that allows light to enter the lens. If it's stuck closed no light goes in, so no display on the LCD and solid black pictures. The way to fix it is to replace the lens. You can try tapping or banging the camera on it's side on your hand or even gently on a table. This might unstick the aperture for a short time, but it will just stick again later.

If the CCD is bad the sensor won't show anything other than solid black, or sometimes purple/pink smeared lines. Again the solution is to replace the lens assembly, or look for a used CCD online and just switch that out instead.

Hope this helps!

Thomas Drayton
Owner, Darntoothysam.com Digital Camera Repair

Posted on Jul 12, 2011

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I have the same problem this guy had: I have a Sony Cybershot 8.1 megapixels. Every once in a while the screen will turn black when I turn the camera on. The display will come up (shaky hand, flash, etc.)...


The camera either has a stuck aperture inside the lens or a bad CCD sensor.

The aperture is the opening that allows light to enter the lens. If it's stuck closed no light goes in, so no display on the LCD and solid black pictures. The way to fix it is to replace the lens. You can try tapping or banging the camera on it's side on your hand or even gently on a table. This might unstick the aperture for a short time, but it will just stick again later.

If the CCD is bad the sensor won't show anything other than solid black, or sometimes purple/pink smeared lines. Again the solution is to replace the lens assembly, or look for a used CCD online and just switch that out instead.

Hope this helps!

Thomas Drayton
Owner, Darntoothysam.com Digital Camera Repair

Jul 12, 2011 | Sony Cyber-shot DSC-W100 Digital Camera

2 Answers

When I turn it on the screen stays black until I


  1. Ensure the camera is turned on.
  2. If applicable, ensure the lens cover has been removed before taking pictures.
  3. Ensure the LCD backlight is turned on by pressing the DISPLAY button several times until the screen appears. NOTE: Depending on the camera model, the DISPLAY button may be labeled as DISP or with a display icon [FIG. 1]. This button could be a standalone button or incorporated as one of the control arrow buttons depending on the model of camera.
  4. If operating the camera with a battery, ensure the battery is fully charged.
  5. Ensure the battery is inserted properly in the camera.
  6. If operating the camera with the power adapter, ensure it is plugged into a working AC outlet.
  7. Ensure no Audio/Video (A/V) cables are connected for viewing pictures on a TV; the LCD screen will not display when an A/V cable is connected.
  8. Perform a reset procedure on the camera.
The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required. The Sony Service Web site at http://eservice.sony.com/ can assist you in obtaining service from a Sony Service Center or locating a Sony Authorized Servicer.

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Try to reset the camera to original settings:
How to reset a Cyber-shot® digital still camera back to original factory settings. Solution
sp.gif sp.gif Cyber-shot cameras nowadays have a built-in rechargeable battery for retaining time, date, and other settings. Since the built-in rechargeable battery is not removable, current Cyber-shot camera models can only be returned to the original factory settings by pressing a small RESET button on the camera or by using an Initialize option in the menu.
Older-model Cyber-shot cameras (prior to the year 2000) do not have a built-in rechargeable battery and do not have a RESET button or Initialize option in the menu. These cameras require a manual power reset.
IMPORTANT: To determine whether or not your camera has a RESET button or Initialize option, or for other model-specific information to complete any of the steps in this solution, refer to the operating instructions supplied with the product. Manuals are available online in the Manuals/Specs/Warranty section of the Sony® eSupport Web site.
Follow the appropriate procedure below for your camera.
Using an Initialize option in the menu
Since Cyber-shot cameras have different menu system layouts, refer to the instruction manual specific for your camera model.
Using a RESET button
  1. Locate the RESET button on the camera.
  2. Use a pointed object (like a ballpoint pen) to press and hold the RESET button for 2-3 seconds.
  3. After 2-3 seconds has elapsed, release the RESET button.
Performing a manual power reset
  1. Turn off the camera.
  2. Remove the battery pack.
  3. Remove the button-sized lithium battery.
  4. Allow the camera to remain without power for 30 seconds.
  5. Reinsert the button-sized lithium battery.
  6. Reinsert the battery pack.
  7. Turn on the camera.

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