One of my Windows XP computers recognizes my Sandisk m230 as a lettered drive, but it does not see the mp3 files and folders on the Sandisk loaded by other computers. All other computers I plug the Sandisk into see the player as an "unlettered" drive and interact with it just fine. I have no clue why the one computer has problems reading the m230 while the others do not. Any suggestions?
If you have older windows such as 95 or 98, you will need drivers for it. You probably won't find them. I never could. Also, in windows explorer, you might go to tools-folder options-view-and check the "show hidden files & folders". That might do the trick. Hope that helps.
Well first you should backup all the songs at a computer that sees them then go back to your computer and reformat the player on your computer under FAT32/compressed/ and if that doesn't work you may have a codec issue in which case just look for windows media player download. separately search for audio codecs for Windows Media Player. GOOD LUCK
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Try this: 1.First,
remove the battery. Then press and hold the "Menu" button for 30
seconds. This would cause the excess static electricity to be discharged
from the player.
Insert a fresh battery and try to power it on.
If it still doesn't power on, try the procedure again, but this time,
press and hold the "Menu" button for 1 minute. Insert a fresh battery
again and see if it would work. 2.Plug
your player in your computer and your Operating system should recognize
it as a "Removable Disk" and it will have a drive letter. Right click
on the M230 drive letter and select "Format". When the Format window
appears, just make sure to set the File System type to "FAT" and make
sure that the "Quick Format" option on the bottom section of the window
remains un-checked. Click start to format the player. Follow the
on-screen prompts. 3.Use this link from the SanDisk website to download the Sansa Firmware updater: http://kb.sandisk.com/app/answers/detail/a_id/156/kw/firmware/r_id/101834
There are 2 modes the player can connect to a computer:
1. MSC mode: the operating system, seeing the player as a removable disk on "My Computer"
2. MTP mode: added software, when an extra program is started the player is detected in this application software: e.g. Windows Media Player
When songs show up on the player but not on My Computer:
1. The player is in MSC mode and music has been put on the player with a program in MTP mode
2. The player is in MTP mode and music has been put on the player
using Windows Explorer in My Computer in MSC mode
In your case the solution should be:
Switch the player into MSC mode and look in Windows Explorer for
a driver letter with a capacity of about 512MB memory.
How to get the player in MSC mode: Using the menu on the player:
From the main menu go to Settings Menu > USB and select MSC mode. Using the hold switch on the player:
1. Turn device OFF. 2. Facing the hold switch slide it to the right so an orange color would show putting the device on Hold. 3. Connect the device to the PC.
Explore "My Computer", looking for the players content showing up as a drive letter (about 512 MB sized for the m230) Click the drive letter, select your files and "copy + save" or "drag and drop" them to a location on the computer.
Try reflashing the firmware for your device you can find the latest firmware and flashing utilities from the manufacturer?s website. Make sure that you back your music up first because when you do this you are setting it back to factory settings. Then add music this way and see if it is works: 1. Free a USB port on your desktop computer. Now, grab the USB cable for your SanDisk Sansa MP3 player and connect the player to your computer. 2. Wait for your computer to find and recognize the player. This may take a few moments. Once you receive a confirmation message, open your computer and scan the icons for the SanDisk MP3 player. 3. Open the SanDisk Sansa MP3 player on your computer. The music files that you currently have saved to the player?s memory are displayed. 4. Open a folder containing music files that is stored in your desktop computer?s memory. Scan the files for songs that you want to transfer to the SanDisk Sansa MP3 player. 5. Left-click on a song file and drag to the SanDisk Sansa window. Drop the file and let your computer complete the transfer. The transferred file appears at the bottom of your music list. 6. Unplug your SanDisk Sansa player from your computer. Turn the player on and allow the file transfer to update to the internal memory of the MP3 player.
In order for the Sansa device to be seen as a drive letter, it needs to be in MSC mode.
OK, enough background! On your Sansa device, go to Menu | Settings | USB and select MSC. Once you exit the menu and connect the device to your Windows XP machine it should be recognized as a drive letter.
This method worked for my Sansa M240. Hope this helps!
If the files are not on the PC, Windows Media Player will not see them.
You can manually manage the music from My Computer. Double-click on the device name Sansa m230 and you can see the files and folder.
You can just drag and drop these onto your computer to save them.
You might also want to format the device to remove everything and give you a clean slate.
Right Click on Sansa m230 and select format.
Best of Luck.
Hi big dee.
Deleting songs from your M230 can be done by either browsing the player through your Windows Explorer and then selectively deleting the music file, or by formatting the player which would delete all of your music files.
It's also important to know that your player has 2 modes -- MTP and MSC -- because music files saved in one mode would not be seen in the other mode, and vice versa.
To switch the modes on your player, use the menu and navigate as follows:
Menu > Settings > USB
You would get a choice of "Autodetect" (this is for MTP) and MSC.
Here's how to delete the files:
Plug in your player to your computer. Open explorer and check if your player is detected. Your player's LCD would display "USB Connected" and the mode would be indicated below that.
If your player's mode is MTP:
A. Look for the Sansa M230 icon on Explorer (it will be recognized as a Portable Audio Device). Double left click on it to browse the player.
B. The player will have 2 sub-folders: "Data" and "Media". Double left-click on the "Media" folder and either find your music files or open the "Music" folder to find your music files
If your player's mode is MSC:
A. Look for the Sansa M230 icon and drive letter on Explorer (it will be recognized as a "Removable Drive". Double left click on it to browse the player.
B. The player will have several sub-folders such as "Audible", "Config", "Record". You may already be able to see your music files or the player may have a "Music" sub-folder. Open that to check for your files
Once you've located your files, you may now be able to delete them.
Once you've unplugged your player, the M230's LCD will display the message "Rebuilding Library". Let that process complete, then you may turn on your player to confirm that the files have been deleted.
To format your player, just right-click on the M230 icon in Explorer, then select "Format". When the Format window appears, make sure to select "FAT" as the File System type, and also make sure that the "Quick Format" checkbox at the bottom of the Window remains un-checked.
I hope this info helps. Enjoy your M230. :)
Your M230 may have encountered a corruption in its Music Database, and may be corrected by formatting and updating the firmware.
Try this: Manually switch the player to MSC mode and format through "Disk Management".
Here are the steps:
Locate the "Hold" switch on the side of the M230 and enable it (you should see an "orange-colored" surface when it's enabled)
Plug the M230 to your computer (recommended Operating System is Windows XP and above) and check Windows Explorer if the player is detected as a "Removable Drive"
Open "Computer Management" by right-clicking on the "My Computer" icon, then selecting "Manage"
Your "Computer Management" window should be divided into 2 panes. On the left pane, click on "Disk Management"
On the upper right pane of "Disk Management", you should find the drive letter corresponding to your Sansa M230. The lower section also contains the drive # pertaining to your M230. Right-click on either drive letters pertaining to the M230 and select "Format". Follow the on-screen prompts. Make sure that the "Quick Format" checkbox remains un-checked.
In general, Disk Management is more the effective tool for formatting your M230 and assuming the format processing completed without any errors, proceed to updating the firmware of your player.
Use this link to download the Sansa Firmware updater:
Save this file to your Desktop and run it while your M230 is still plugged in to your PC. Follow the on-screen prompts.
"Safely remove" your M230 from your PC and -- with a fresh battery -- power on your player. It should boot up normally.
I hope this works. The M230 is a great player