Question about Encore (CRYSTAL4CH) Sound Card

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I have a Encore 5.1 Sound card and have installed it. My problem is that I don't get a normal sound input when I bring in the output of my cassette player into any of three ports I have in my pc, front, back (mother board) and Encore Sound card. This is in spite of changing the audio device both player and recorder in my computer's control panel. In some configuration combination, I get volume pegged high (noise) and in others, voume is too low and with a constant buzzing sound. It is not in cable either. The speakers on my PC give good response, although at high volume. How do others bring in sound from a cassette player into their PC?

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  • ksalehi May 13, 2009

    Dear Yannick:

    Thanks for the response. Prior to inserting the sound card, I could connect the output of my cassette player (using banana jacks) to the mic port in front of the computer and change the audio to SoundMax HD which is the audio portion of the Motherboard. After making that connection, I was able to play the output of my Aiwa caseette player and record that song. Of course, I also selected the Mic as the input device.

    My AIWA Boon Box player is not a high quality device. I brought down my Pioneer high quality cassette player with Dolby Noise reduction. Again I connected the output of the Pioneer (banana jacks using banana cables) and connect to the three ports I mentioned. I now learned that with the sound card, I must only use the sound card posts. Is that mean, I can not use the mic and speaker phone ports in front of the computer. I thought the only way I could use them is through the SoundMax HD. The cables from the front of the computer goes into the mother board. If I use the driver for my sound card, I won;t be able to hear anything because it will be looking at the sound card and the front of the computer is not hooked to the sound card but to the mother board.

    I will appreciate if you help me.

    Thanks.

    Kombiz

  • ksalehi May 14, 2009

    Thanks Yannickv:

    You were right on. I contacted the Encore Tech Support and told me to disable my motherboard sound. Once I removed the Sound Max HD from the list of the audio drivers, my problem went away. They told me there is a conflict between the drivers from their sound card and the driver for the motherboard. Apparently, it is not enough just to not make connection, the drive must be disabled through the system, Device Manager. Anyway, you were 100% correct with your diagnosis.

    Thanks again.

    Kombiz


  • Yannick Verhoog May 11, 2010

    If you have a soundcard, you should always connect all audio cables to the sound card. The question is, what kind of cable do you use to connect the cassette player to your PC?

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When you install the sound card drivers, they disable ALL motherboard sound functions, and enable them on the sound card, meaning you can do the same things, with better quality, you just need to connect everything to the soundcard or it won't work. SO then you cannot connect any sound to the front of the computer anymore, but a soundcard should have plenty of connections on the back side of the PC.

From what I understood from your story, you switched cassette players AND installed a sound card. If I were you I'd first install the sound card drivers, then try to play audio with the old cassette player, and see wether that works. If it does, your new cassette player has another (if at all) output than the old one. Then you'll just have to use the old one. If it does not work, your soundcard is the problem, which seems a bit odd. Soundcards are usually meant to do more than on-board sound, not less. I'd contact your manufacturer and ask wether it's normal this doesn't work, or that the card's broken.

I hope this helps,
Yannick.

Posted on May 14, 2009

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