Question about Samsung ML 2010 Laser Printer

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On Line Error

Hi there.  A paper jam made my printer's red "on line/error" button go on, and I am pretty sure I cleared every stuck piece of paper. However, when I turn the printer on, it sounds for a second like it might work, but then it makes a sad little "rrr" and the "on line/error" button goes on again.  I don't know what to do!  Can you advise me?

 

Thanks,

 

Troubled in Louisville

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  • Anonymous Dec 06, 2007

    I have a Samsung ML-2010. I was trying to print today and my paper stopped even before going far into the printer. I was able to get it out completely clean without a tear. (Nothing stuck inside). I received paper jam error. I opened the door and pulled out the toner cartridge and closed the door back. Then I received a error message of install toner cartridge. I repeated. Now, the red light "On Line Error" is on. I have turned off the machine and even unplugged it. Nothing seems to clear the error.



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  • 161 Answers

There are 2 possible reasons: (1) the piece of paper is stuck in the fuser unit, which cannot be reached without removing the back cover or (2) your toner cartridge is stuck. Take it out and force it manually by moving the green cylinder (the drum) on one the border gears. DO NOT touch the drum or you will make a permanent mark on it. If the printer works for a while an stops again, change the toner cartridge.

Posted on Oct 20, 2007

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Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred. Step2 Turn off the printer. Step3 Remove any paper trays. Inspect them for wrinkled or damaged paper. Step4 Open any other doors that give access to the printer's paper path and to the toner or ink cartridge. Step5 If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it. Step6 266_a1.jpg If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam. Step7 266_a2.jpg If the paper does tear, try rotating the roller gears manually to free the paper . Don't force anything, though. Step8 Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on. Step9 If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.

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Check your manual, there is a solution there or download the user guide from
this site below or read the information below.

http://downloadcenter.samsung.com/content/UM/200602/20060216163720484_ML-2010_English.pdf


LED pattern Possible Problems and Solutions
Your system has some problems. If this problem occurs,
contact your service representative.
On Line/Error LED
lights red
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Paper Jams” on page 5.6.
• The front cover is open. Close the front cover.
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• The toner cartridge is out of toner. Remove the old toner
cartridge and install a new one. See “Installing the Toner
Cartridge” on page 2.4.
• You pressed the Cancel button while the printer is
receiving data.
• In Manual Feed mode, there is no paper in the manual
tray. Load paper into the manual tray.
• If the printer is receiving data, the On Line/Error LED
slowly blinks green.
• If the printer is printing the received data, the On Line/
Error LED blinks green fast.

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LED pattern Possible Problems and Solutions
Your system has some problems. If this problem occurs,
contact your service representative.
On Line/Error LED
lights red
• Paper jam occurs. To solve the problem, see “Clearing
Paper Jams” on page 5.6.
• The front cover is open. Close the front cover.
• Paper tray is empty. Load the paper in the Tray.
• The toner cartridge is out of toner. Remove the old toner
cartridge and install a new one. See “Installing the Toner
Cartridge” on page 2.4.
• You pressed the Cancel button while the printer is
receiving data.
• In Manual Feed mode, there is no paper in the manual
tray. Load paper into the manual tray.
• If the printer is receiving data, the On Line/Error LED
slowly blinks green.
• If the printer is printing the received data, the On Line/
Error LED blinks green fast.

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