Question about Jacuzzi BK37959 White Era?? Two-Piece Elongated Toilet BK37

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I bought two of the Jacuzzi model BK37959ERA elongated complete toilets. In both toilets the right hand bolts that hold the tank to the base have a slighrt leak, straight through dripping off the threads. I tried tightening the bolts more but no luck. In both cases I did notice when I removed the bolts to inspect for problems I noticed what looked like a small torn O ring. Do you know if an O ring is part of the bolt assembly? Also any thoughts on solving the leak? - Thanks Greg Baker

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Should be a few flat rubber washers and a few metal or heavy plastic washer,But sometimes even when all the parts are right you still need to apply a little silicon or even plumbers putty.I do this to all that I work on,Just as a preventative measure.This is also the quickest and least cost effective way to repair it.

Please take time to rate this fixya

Posted on May 13, 2009

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I called Jacuzzi and was told that during packaging of the product some toilets made it out the door with improper bolt assembly...ie the O ring should not have been on the bolt. Needless to say I had to removed the tanks and reassemble after mine continued to leak no matter how tight I got them.

Posted on Aug 13, 2009

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*********** has a Jacuzzi Perfecta.
This came in two models... one with a round bowl, the other with an elongated bowl.
Both of them use the BN30 BN31 tank.

If you have trouble tracking down a gasket, you might try using plumbers' putty.
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you will need to pull the tank off and replace the gasket in between and make sure the nut underneath is tight. careful not to overtighten. Make sure you wear gloves the stain from the old gasket on your hands is hard to get off. Also when reattaching the tank be careful to not overtighten the bolts so you don't crack the tank.

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you are correct if you overtighten the bolts the tank will crack.
They make rubber spacers that go between the tank and the stool, that can be put in to help the part of rocking or wiggly, try that.

with your toliet making a crunching noise on the tile, my first question is does the toliet rock at all? i would try and tighten the bolts on the base or the next step would be to pull the toliet and put a new wax ring then tighten it down. It makes a crunching sound because part of it is hitting the tile so makes sure it tight to the floor

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For about $130 you can have a 1.6 LF new in box and start saving water.

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Best regards,
--W/D--

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Here is a store front that sells that unit. It is Bob Villa's own website. I am sure they can fix you up.
Good luck and let me know if you have trouble getting the ifo you need.I have a contact at Jacuzzi that I will get hold of if this doesnt work for you.

http://www.bobvila.com/SmartBuys/Jacuzzi_BM06__Era_1_Piece_Elongated_Toilet-p466002.html

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