All copies and scanner outputs result in a totally...

posted by Belle Cooper on Oct 14, 2007

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Regardless of color or black/ white copies or scans, the image output wheather on paper or electronic file is a totally black image,no text,no lines. The scanner ligth seems to be on and working. As a printer machine works fine.

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posted on Oct 16, 2007

MUKHTAR

Rank:

Wiz
Rating: 78%, 510 votes

i is problem with your scanner if you ablt to open it and just apply little bit servicecing for your scanner head rod or ypy can show it service peronnel.

bye

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Solution #2

posted on Oct 15, 2007

abdool

Rank:

Apprentice
Rating: 78%, 3 votes

I have been using this model of the hp printer and it has not really been problematic, if your warranty is still valid contact the HP Support office nearest to you ASAP for a replacement.

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Solution #3

posted on Oct 15, 2007

jackboy

Rank:

Wiz
Rating: 77%, 3817 votes

CCD failure would seem to be a possibility
I would thing a repair is not likely
A replacement machine a possibility if of recent purchase
Contact HP customer support

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