Question about RIM BlackBerry Storm 9530 Smartphone

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My PC doesn't acknowledge my blackberry storm is connected. Blackberry Desktop Manager works, but nothing else does eg. Rhapsody, Windows Media Player 11. When it's connected it doesn't show in "My Computer" as a connected device.

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You have to isolate the problem. Please follow the steps below:

1. Connect the Blackberry into different USB port of the computer.
2. Try connecting the phone in to different computer to test if there's really a problem with the phone.
3. Try using different USB cable for the phone.
4. Check the user manual to see if you need to set it as "Mass Storage Device" before connecting it to the computer.

Otherwise, you need to consult the phone manufacturer for some advise.

Have a great day!

Posted on May 13, 2009


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I had the same problem with my BlackBerry Storm. How did i fix it?

Connect the phone to the pc or laptop the follow the below steps:

1. Go to Device Manager and select the BlackBerry option from the list of hardwares displayed.

2. Right click on it and select the update driver software option.

3. Select the browse my computer for driver software to manually locate the folder with the driver for you device: i.e C:\Program Files\Common Files\Research In Motion\USB Drivers.

4. Click ok and start the desktop manager software if it works if it doesn't, reboot the computer and try again.

Hope it works for you like it did for me.


Sep 24, 2011 | RIM BlackBerry Pearl 8120 Cellular Phone

1 Answer

My storm 9530 resets when connected to the PC. If i do not remove it it keeps resetting. How do i stop this so I can connect to Desktop manager

Try to upgrade your blackberry os, it seems your software not to stable after you entering your blackberry storm 9530 unlock code. Some times you will get some little problem after you unlocking blackberry phone. But it can be solved by a little upgrade software and some phones need to flash reset.

Aug 24, 2011 | RIM Research In Motion Blackberry Storm...

1 Answer

My BlackBerry storm 9530 Has problem of reload software 513

first download blackberry desktop manager from blackberry web site, next install it and connect phone, do a complete go to options, select security option, select menu you will get hidden option wipe hand held.beware wiping device will delete all your contacts and phone memory.
type blackberry to begin wiping.
once device is ok you can connect to desktop manager and restore your backup.
please post comments

Dec 30, 2010 | RIM BlackBerry Storm 9530 Smartphone

1 Answer

Mi have a blackberry storm. my phone went on lock. and then it saidwent blank and showed a circle with a line and a box with a triangle a circle and a square. how do i download the software to reload on my...

To download BlackBerry Web Desktop Manager software, complete the following steps:
1) Browse to 2) If prompted for a country, select a country from the drop-down list.
3) Click Support & Services > Downloads > BlackBerry Enterprise Software > BlackBerry Web Desktop Manager.
4) Click Download the BlackBerry Web Desktop Manager.
5) Follow the prompts to download the software.

Oct 22, 2009 | RIM BlackBerry Storm 9530 Smartphone

1 Answer

Problems to manage docum+media in a Blackberry 7100 v4.0.0.219

Hi, You can install latest version Desktop Manager 4.7. You can download the software from Latest version Desktop Manager will give you more options and it will help you while you are using the application. I hope this information will help you

Aug 19, 2009 | RIM BlackBerry 7100G Smartphone

2 Answers

Music and pictures on blackberry 7250

Transferring media files back and forth between your phone and your computer is quite easy if you download the "Blackberry Desktop Manager" software from There is one button on the main screen that will say either "Media" or "Media Manager" when you have the software installed, and will allow you to copy music, songs, files from your computer to the phone or vice-versa. Hint: Always open the BB Desktop Software Manager on your computer first, before connection your phone with a USB cable. Will save you hours of time!

Aug 15, 2009 | RIM BlackBerry 7250

5 Answers

How do i reload software 513 for my blackberry storm.

What you need to try to do is reinstall the blackberry OS (operating system) on your device.

Assuming you have verizon

First install Blackberry desktop manager it should be in the CD that came with the phone.

If you can't find it download it

Then download the OS software for your phone"
Install it

Connect your phone to your computer and start Desktop manager

Click on application loader, on update software click start, click ok on USB pin selection.

when you get to the device backup and restore options, click settings and make sure backup options box is unchecked and device data boxes are both checked, click ok, click next, skip the email signup stuffs,and finish.

After the software is installed the phone should boot back up

Jul 13, 2009 | RIM BlackBerry Storm 9530 Smartphone

3 Answers

Keypad is locked on a blackberry storm i bought on craiglist

the only thing you can do is enter in the password incorrectly 10 times. This will reset the device and all of the data on it is wiped off. Your only option is to connect it to your computer and start over.

Jun 15, 2009 | RIM BlackBerry Storm 9530 Smartphone

1 Answer

Locked blackberry storm 9530

You can connect via desktop manager to your PC and reset the password

May 24, 2009 | RIM BlackBerry 7290

1 Answer

Setting timers on blackberry storm

from the Blackberry Storm forums:

"The Recovery process for me was to Wipe the Handheld.

I first conncected by BB Storm to my computer.
Launch Blackberry Desktop Manager
Click on Backup and Restore
Click on Backup to backup the device.

After the backup completes, on the device, go to Options, Security Options, General Settings. Press the "berry" button on the device, select "Wipe Handheld".

There were a couple of options where I could choose the type of wipe I wanted. I chose the one would left my installed applications alone.

When the wipe is complete, connect back to the computer and run Blackberry Desktop Manager and perform the restore operation.

In my case, before I did the restore operation, I checked the timer to see if it was working (it was). After restoring the data, it was still working."

I had the same problem. Above solution worked.

Alan Silberlight

Feb 02, 2009 | RIM BlackBerry Storm 9530 Smartphone

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