thereis a small hole on the side press it with the stylus to do a soft reset or goto settings and find clear storage press it will tell you to press 1234 to delete phone to default manufatorers settings
start/ settings/clear storage/ enter 1234 when prompted and the phone will guide you through the rest. make sure you have a good charge before starting.
when i receive call or make a call, other party cannot hear my voice and i cannot hear the other...
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WHEN I RECEIVE CALL OR MAKE A CALL, OTHER PARTY CANNOT HEAR MY VOICE AND I CANNOT HEAR THE OTHER PARTY. I CHECKED WITH T-MOBILE SHOP AND THEY THINK THAT SPEAKERS ARE NOT WORKING.