Question about Cameras

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Power on,lens moves in and out,no view on monitor and cannot take photos. Can view old pictures on PLAY ?

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  • geoff_kath May 12, 2009

    The lens appears to fully extend and is doing so automatically, approximately 10 seconds appart, after the operation lamp activates itself ? When I slide to PLAY, there is a few seconds delay before the lens retracts and then old photos are on monitor.

  • geoff_kath May 13, 2009

    The Camera is a Casio Exilim EX-Z4 and the memory was cleared, now only one photo which I managed to take in between what is now permanent behaviour. This behaviour started after I`d downloaded onto computer, cleared the memory and recharged the camera. The off button doesn`t work until about the 5 attempt.

  • geoff_kath May 13, 2009

    Yes Benjamin was very helpful and pointed me in the right direction, all I have to do now is contact the N.Zealand agent



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Most likely you have a problem with the lens motor or the gear system if the lens only moves in and out. When something blocks or prevents the lens from fully extending, it will behave like this. Depending on the camera, it may or may not be worth the repair. Since it seems like the camera otherwise works, then I would probably get it repaired. I don't recommend repairing it yourself but if you want you can. There are a lot of small parts and tight spaces which will make it difficult to work on. Somethings a small bump on your hand will free up whatever is causing the problem, usually not but worth a try. Otherwise the camera must be taken apart. There are screws holding on the outer cover and it will come apart in multiple pieces and you should then be able to gain access to the lens gears and make sure that nothing is broken and hopefully be able to find what is making the lens act as it does. If you don't feel like you can handle taking apart, then don't. Taking it to a repair center would be in your best interest. Let me know if you have any further questions.


Posted on May 12, 2009

  • Benjamin Patri
    Benjamin Patri May 12, 2009

    What kind of camera is this and are you sure that the memory isn't full that it may be keeping you from taking pictures.

  • Benjamin Patri
    Benjamin Patri May 13, 2009

    Alright, then with the new info, it sounds more like a software problem and you should redownload the firmware. You can get it from the following website

    Make sure you pick the correct copy, there is an international version and a USA version. Click on the version needed and it will provide all of the information needed to install the firmware which should fix the problem.




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