Question about Microsoft Xbox 360 Console

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360 fault please help. we have problems getting the tray open when we finally do the tray keeps opening and shutting and takes ages to eventually load any game ,it can take up to an hour to change games over.. many thanks

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Re: 360 fault

How old is your 360?  Their has been problems with the 360's opti drives for a while now. I had a simular problem and it drove me crazy.  The best thing that I can tell you is to call the XBOX helpdesk 800-469-9269 (This number will get you through pretty fast).  They will most liky send you a knew 360 or fix the one you have.  It tooke them 3 days to fix mine and ship it back. Oh it's all free.

Posted on Oct 14, 2007

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My xbox 360 elite keeps on saying open tray even though i have a game in i would open it than it would read for about 2 seconds than say open tray again and i dont want to take it apart to void my warranty

The warranty on the XBox 360 is ONE YEAR. If you have had it for more than a year, there is no more warranty to be void. You can open it.

The XBox 360 is a wonderful video game console, however, with heavy usage, the laser (and/or other components in the drive) will eventually burn out. The first signs of the laser starting to burn out is that your game will start freezing during game play. Eventually the games will stop reading altogether and you will get an "OPEN TRAY" message when you put a disc in and close the tray. What this means is that the XBox 360 thinks that there is no disc in the system.

You can click into the following website for more information, as well as parts to fix this issue:


Jun 20, 2011 | Microsoft Xbox 360 Console

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Xbox 360 disk tray wont stay shut

My 360 is/was having a similar 360 would say "reading disc" then "open tray". Well since my system is only about 8 months old...I opted to send it in for repair. Its under warranty. My system is in route to be fixed as we speak. I would advise you to get yours registered too.

May 28, 2009 | Microsoft Xbox 360 Console

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Xbox 360 draw fault

Try this, while the tray is closing press the eject button again. If that doesn't work you will need to replace the drive. buy the same model and move your logic board over to the replacement drive. It's paired with the xbox 360.

Dec 10, 2008 | Microsoft Xbox 360 Console

2 Answers


the drive switch is broken try to buy a new one and then it should work coz my dad works in the computer part

Dec 07, 2008 | Microsoft Xbox 360 Console

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My Tray Door popped open after two red lights shut down console and won't close!

Here is a great page that has a step by step process for opening your unit. (they also sell parts and mod equipment)

You may need a new drive, but I doubt it. After you get the Xbox open, peel off the silver tape thats on the bottom front of the DVD player, unplug the 2 connections, and lift it out. Turn the player upside down and remove the 4 screws, flip it back over and make sure that the try is lined up correctly with the mechinism.

I hope this helps. Good luck and happy gaming!!

Sep 12, 2008 | Microsoft Xbox 360 Console

1 Answer

Xbox 360 problem

might be lens problem or alignment on dvd tray

May 23, 2008 | Microsoft Xbox 360 Console

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