Question about Kenmore HE2 Plus Front Load Washer

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Front door is locked and I can't get it open

My kenmore he2 door is locked and won't open. How do I get it unlocked?

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Hello shoya_garris,

There is a manual release tab you can use to open the door. Make sure you unplug it first. Remove the bottom front service panel. Carefully reach up and pull the manual release tab on the bottom of the door lock assembly until you hear it click. Wear some gloves there can be sharp edges on the inside of the machine panels. Hope this helps.

Thanks,
edgin96

Posted on May 13, 2009

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"F28" means your washer is locked and not unlocking. To unlock your washer take the bottom access panel off by removing the 3 bottom screws.Reach up near the latching assembly & attached to the door latch is a little plastic pull lever. Pull down on this lever and open the door. Unplug your washer for 60 seconds and plug your washer back in. If the error re-occurs you need to replace your door lock.

Thank you!!

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It won;t power up at all, clothes... Solve It won;t power up at all, clothes are locked inside, no lights on the panel. Plug in is working, I... (More) It won;t power up at all, clothes are locked inside,...


This advice is for Kenmore Elite and Whirlpool Duet model front loading washers. If you experience a problem where the door becomes jammed and will not unlock or open, here's an easy way to gain access inside your washer WITHOUT calling the repairman.

1. Remove the lower panel under the door by loosening the three screws under the bottom edge on the front of the washer. HINT: If you prop up the front feet of the washer with some small blocks of wood, this will make access to the screws much easier.
2. With the screws removed, the lower panel should drop down then come off. If the panel sticks, a light tap on either side will knock it loose.
3. Reach your hand up inside the washer behind the front casing on the right-hand side. This is where the door latch assembly is located.
4. At the bottom of the door latch assembly is a small pull tab. This is the manual release for the door. Pull the tab straight down and the door will come open.

Sometimes these doors will not unlock for whatever reason. If there are no error codes being generated, this could have just been a momentary glitch. If you see "Fdl" "DLE" or "Fdu" error codes, these are usually indications of a failed door latch assembly and will require replacement.


Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

Jul 04, 2009 | Kenmore HE2 Plus Front Load Washer

1 Answer

It won;t power up at all, clothes are locked inside, no lights on the panel. Plug in is working, I tested the plug in and checked the breakers. I don't know how to get the door to open. Is there a fuse in...


This advice is for Kenmore Elite and Whirlpool Duet model front loading washers. If you experience a problem where the door becomes jammed and will not unlock or open, here's an easy way to gain access inside your washer WITHOUT calling the repairman.

1. Remove the lower panel under the door by loosening the three screws under the bottom edge on the front of the washer. HINT: If you prop up the front feet of the washer with some small blocks of wood, this will make access to the screws much easier.
2. With the screws removed, the lower panel should drop down then come off. If the panel sticks, a light tap on either side will knock it loose.
3. Reach your hand up inside the washer behind the front casing on the right-hand side. This is where the door latch assembly is located.
4. At the bottom of the door latch assembly is a small pull tab. This is the manual release for the door. Pull the tab straight down and the door will come open.

Sometimes these doors will not unlock for whatever reason. If there are no error codes being generated, this could have just been a momentary glitch. If you see "Fdl" "DLE" or "Fdu" error codes, these are usually indications of a failed door latch assembly and will require replacement.


Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question!!!

Jul 04, 2009 | Kenmore HE2 Plus Front Load Washer

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