Question about Lexmark X6170 All-In-One InkJet Printer

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Color cartridge message

I just installed a new color cartridge in my lexmark x6170 printer. i'm being informed by the printers messages that the cartridge is missing. how do i solve this? what are the possible problems? marty

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Hi Marty, naughty printer. It is not reading your new cartridge. Clean your printer with own program and if this faild do it youself with cotton tips and proper cleaning solution. Try printing now. Dn't forget to reset ink and cartridge settings for new ones. cheers lilac gerry xxx

Posted on Feb 10, 2008

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I have a Lexmark x6170 all in one printer. I have never had any problems until recently. I bought a Toshiba laptop and installed my Lexmark. I purchased new cartridges from Staples Office Supply and...


Run the printer software to do an "alignment" -- basically, it prints one page,
and then you scan the page, and the printer reads the printed page, to measure the "offset"
from where the BLACK versus the COLOUR ink prints. It will then electronically adjust the printer.

May 14, 2011 | Office Equipment & Supplies

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My Lexmark X6170 won't print or partially prints e-mail. Also it won't copy in black but will copy in color? When this happens I get the 0502 error message. Any idea as to what is wrong and how to...


The 0502 error code indicates either a faulty cartridge is detected or the encoder strip (transparent strip) is dislodged from its position. Refer to this article in the Lexmark website on Error 0502 on the Lexmark X6150/X6170 Printer LCD Display to determine and resolve the problem. Thanks.

Feb 16, 2011 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Lexmark 6170 Cartridge Error 50C How to resolve?


"Error 50c". They do, however, mention a "Cartridge Error" on page 52 of the manual. They claim this means that the printer has detected a short circuit (fuse/resister) in the cartridge. As you may or may not have noticed in the manual, this is what they recommend doing about it:

1) Press Power to turn the printer off.

2) Lift the printer cover/lid (scanner unit) until the scanner support holds it open.

3) Turn the printer on.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

4) Remove the color ink cartridge.

5) Lower the printer (scanner unit) until it is completely closed.
If the error message displays again, replace the black cartridge with a new black cartridge.

If the error message does not display, repeat steps 1–3 and then go to step 6.

6) Reinstall the color cartridge and remove the black ink cartridge.

7) Lower the printer (scanner unit) until it is completely closed.

If the error message displays again, replace the color cartridge with a new
color cartridge.
If there is no error message (indicated by flashing lights), repeat steps 1–3 and then reinstall both ink cartridges.
8) Lower the printer (scanner unit) until it is completely closed.

If you get the error message again, while both cartridges are installed, replace both of the cartridges.

Basically, what they want you to determine is,....if the short circuit is with the "black ink" cartridge or the "color ink" cartridge and then replace the cartridge that has the problem.

You may have to buy a new cartrige.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

Apr 17, 2010 | Lexmark X6170 All-In-One InkJet Printer

2 Answers

I have a Lexmark X6170 and when I try to copy it says "error 50C cartridge error consult manual. I have changed the black cartridge but not the color I don't use color it was working fine . I can find my...


The error is telling you that the color or black cartridge is missing. It's not recognizing one of your cartridges, most probably the new black cartridge. Here's a link to the Lexmark website to guide you on what to do with that problem. http://bit.ly/bkCWPF

Mar 25, 2010 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Cartridge Error message on our Lexmark X5150


The Lexmark machines are designed to kick out anything it suspects may be refilled. If your old cartridge has bad print nozzles this may be tripping the error. Printers are typically for sensitive with their color cartridges anyway because the manufacturers make more money on the color ones. You can try looking around the settings on the machine and in the printer preferences to see if you can tell it to ignore the ink levels and see if you can continue to print.

Dec 19, 2009 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Lexmark x6170 printer color cartridge but wont print


COULD BE COLOR CARTRIDGE IS DRY ! have it check to an OFFICE MAX or WALGREENS

Oct 30, 2009 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Error 50 c


  1. Power off your printer.
  2. Use both hands to lift up the scanner unit until the scanner support holds it open.
  3. Turn the printer on. The print cartridge carrier moves and stops at the loading position, unless the printer is busy.
  4. Remove the color print cartridge.
  5. Lower the scanner unit until it is completely closed.
  6. If the error message reappears, replace the black print cartridge with a new print cartridge.
    If it does not repeat steps 1-3 and then go to step 7.
  7. Reinstall the color cartridge and remove the black print cartridge.
  8. Lower the scanner unit until it is completely closed.
  9. If the error message occurs again, replace the color cartridge.
  10. If an error message reappears, repeat steps 1-3 and reinstall both print cartridges.
Hope this helps.
  1. Lower the scanner unit until it is completely closed.
  2. If you receive the error message again, replace both cartridges.

Jul 29, 2009 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Color cartridge stopped working.


Try cleaning the contacts on both the ink cartridge and the carriage with a cotton swab dipped in alcohol. If that does not work, the nozzles on the color ink cartridge may be clogged with dry ink.

There is a nozzle cleaning utility in the Lexmark Solutions Center. Use that to clean the nozzles of your ink cartridges. The Lexmark Solutions Center is installed on your computer. You can find it in the Windows Start Menu under "All Programs" in a folder marked "Lexmark".

If your printer has been sitting without use for more than a few weeks, the nozzles may be too clogged with dry ink to clean by conventional means.

It nothing works, replace the color ink cartridge.

Apr 09, 2009 | Lexmark X6170 All-In-One InkJet Printer

3 Answers

My Lexmark is X6100 Series - Cartridge Error 50C consult user guide


Cartridge Error 50C
Your print cartridge has shorted.

1. Power off your All-in-One and unplug it.
2. Plug in your All-in-One again and turn it on.
3. Uninstall and then reinstall your cartridges.
4. If this does not resolve the issue, try the troubleshooting steps for the other cartridge errors below.

Error: Black Cartridge Missing
The black cartridge is not installed. (Install cartridge PN 82)

Error: Color Cartridge Missing
The color cartridge is not installed (Install cartridge PN 83)


Cartridge Error
Complete the following instructions:

1. Power off your All-in-One.
2. Use both hands to lift up the scanner unit until the scanner support holds it open.
3. Turn the All-in-One on. The print cartridge carrier moves and stops at the loading position, unless the All-in-One is busy.
4. Remove the color print cartridge.
5. Lower the scanner unit until it is completely closed.
6. If the error message reappears, replace the black print cartridge with a new print cartridge.
If it does not repeat steps 1-3 and then go to step 7.
7. Reinstall the color cartridge and remove the black print cartridge.
8. Lower the scanner unit until it is completely closed.
9. If the error message occurs again, replace the color cartridge.
10. If an error message reappears, repeat steps 1-3 and reinstall both print cartridges.
11. Lower the scanner unit until it is completely closed.
12. If you receive the error message again, replace both cartridges.

Jan 14, 2008 | Lexmark X6170 All-In-One InkJet Printer

2 Answers

Lexmark x6170


Try cleaning the contacts on the cartridge with an alcohol wipe. These are the coppery things on the side adjacent to where the ink comes out. Make sure that you are using the correct cartridge and try it with a genuine Lexmark cartridge rather than a remanufactured/refilled.

Sep 12, 2007 | Lexmark X6170 All-In-One InkJet Printer

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