Question about Brother HL-2040 Laser Printer

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Error Light on Brother HL-2170W

I am trying to diagnose a problem with my Brother HL-2170W wireless laser printer. According to my son, the printer stopped working because of a paper jam that he removed without forcing the paper. However, he was unable to get the printer back on line as the indicator light "Error" remained on. In the course of diagnosing the problem, I tried removing the printer cartridge; it was then that I discovered that the cartridge is jammed. I can depress the little green lever to the left of the cartridge, which is supposed to allow the cartridge to release, but cartridge remains stuck in place. Are the Error light and stuck cartridge related; in any event, how do I remove the cartridge to check for paper jams inside the machine? Thanks.

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Do not try to depress the green lever, since you need to remove the cartridge AND its base altogether. Just grab the front middle part of the assembly, pull it out slowly and steadily. You may need to apply extra force in doing so as it does take some effort to disengage the cartridge assemly from its seated position.
After the cartridge is removed, you may find some jamed paper inside. simply remove it and the printer should work again.
You may email me at stevenjoy@gmail.com should you have further questions.

Posted on May 21, 2009

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You just need to remove the cartridge and its base altogether. Try pulling the front middle part, use some muscles but don't overdo it as this is a very sensitive area. After removing the cartridge, you should find your jamed paper. Remove it and everything will work again.

If you have any problems with your printer, you could always download this cool manual. It really helped me a lot with my issues. Good luck!

Posted on Dec 07, 2013

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Related Questions:

1 Answer

My brother HL-2170W have a flashing error and drum light. When the printer starts up, its stops in the middle as if a paper is stuck but I can't find anything.



Hi There,


The Drum LED and the Error LED alternates turning on and off.
drumerror1.gif

Meaning of LED Indication


Drum error:
The corona wire needs to be cleaned. To see how to clean the corona wire, click here.


Please click on YES if this helps,

Thanks,

Vikroks

Mar 23, 2011 | Brother HL-2170W Laser Printer

1 Answer

I changed my wireless password now my brother HL-2170W Laser Printer isn't working can you tell me how to tell the printer the new password?


look in your user manual on the proper procedure. if you don't have the manual go to brother.com and download it. you can also ask a question on the site and they could also be able to help you.

Feb 19, 2011 | Brother HL-2170W Laser Printer

1 Answer

I installed a Brother HL-2170W a month ago and it worked fine on my wireless. Now I cannot get a wireless connection. Can you point me in a direction?


Hi,

Please check that, can you go online with any wireless computer,if you can go online with that, then try to reconnect your wireless printer again (if can't go online then check wireless router)


Hope it can resolve your query
Thanks for using Fixya

Apr 03, 2010 | Brother HL-2170W Laser Printer

2 Answers

Why is HL 2170W printer saying it is offline. It is wireless and I used Netgear


Go to the computer Control Panel, select Printers, right mouse click on the printer and choose Use Printer Online. See what happens.

Mar 16, 2010 | Brother HL-2170W Laser Printer

1 Answer

Lost cd-rom for brother HL-2170W. I need to connect a new laptop to the printer on my wireless network and can't figure out how to do it! It's running Windows XP Pro.


Download the updated firmware, drivers and software for you printer from here (select 'ALL' as Type, and then select your OS and language, to see all downloads available in one page):
Brother HL-2170W downloads Homepage

Also download the manual and guides for your printer:
Brother HL-2170W manuals

And make sure you also look through the FAQs and Troubleshooting under 'Initial Setup' and 'Software' sections:
Bother HL-2170W FAQs & troubleshooting

Sep 02, 2009 | Brother HL-2170W Laser Printer

2 Answers

All 3 Error lights are flashing (4 if you count the GO button)!!


When all lights flash it's a service problem. You press and hold the go button and see what lights are on then.error light means main PCB failure, Toner light means fuser failure, drum light means laser failure. Toner and error light means main motor error, drum plus error light means its a fan failure.

Jun 26, 2009 | Brother HL-2170W Laser Printer

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