Question about Xerox WorkCentre Pro 416 All-In-One Laser Printer
We replaced 4 new drum cartridge concurrently , but the error message remain
Make sure the copy cartridges are fully in place all the way in. Check to be sure you have a "New" cartridge and the plastic cover has been completely removed from the toner hole. Sometimes they break and the toner will not go into the drum, causing problems.
Sometimes the side door is not closed with both hands and causes the spring plugger not to fully go in correctly. The plunger breaks and will not open the cover on the copy cartridge. This causes other mechanical binds you cannot see.
Extra care is needed when closing this side door.
On this machine sometimes you need a Xerox service call to make repairs and replacements of broken parts and to ensure the copy cartridge is functioning well.
It might not be related to the toner sensor but due to updates the machine software can be made to make changes in the way the machine operates.
This can only be done with a Xerox laptop computer by the Xerox service representative.
This will fix scanner timing problems at startup due to software update changes.
I don't mean to give you another information, but will help you decide if you need to make other decisions in the future.
Posted on Oct 17, 2009
It sounds like you are replacing the toner cartidges NOT the Drum Unit. Drum is located behind the toner cartidge and you will see it after removing toner. Pretty common mistake :)
Posted on Aug 02, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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