Question about Toshiba Satellite Pro L300-EZ1004X Notebook

1 Answer

Lost connection to the Internet - Laptop & XBox Live

Please Help!

Saturday night we downloaded AVG onto our laptop as our McAfee was about to expire. All was fine. We had internet connection for laptop and X-box Live.

Sunday I switched the laptop on and I had a message from AVG which said something along the lines of ''do I want to name the files that will be tracked'' so I gave it a name and clicked apply to all ( or something similar). I don’t know if this is the cause of the problem?

Sunday morning we had internet connection for X-Box live but trying to load internet on our laptop wouldn’t work - just kept saying ''connecting'' but nothing happened. My husband tried a few things, tried reinstalling the Talk Talk dvd again to try and re-set everything. That didn’t work. Switched router off - the usual stuff!

Contacted Talk Talk - advised numerous things - did a few tests - nothing. They said go back to Carphone Warehouse. All the set up is there but we couldn’t get the router to talk to the laptop.
Contacted Geek Squad technical support - spent 2 hours on the phone! Took McAfee off - reinstalled stuff - removed stuff - nothing. Was informed it could be a problem with the network card? Or Hardware problem? But now we have NO INTERNET CONNECTION AT ALL. The light has gone off and we have NO X-box either now.

Contacted Toshiba who ran a software check - that was all fine.

It seems that everyone is saying similar things - that there may be a firewall causing the issue? But why would that stop the connection of the internet?

Toshiba have told us now to try and do a product recovery which means backing up then wiping the whole thing and reinstalling.

What do you think might be the main cause - do you think it could be a hardware fault? if so, why would that affect the whole internet connection?

Many thanks

Louise simons

Posted by on

  • buffalonyman
    buffalonyman May 11, 2010

    Have you tried to roll back the system?


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 560 Answers

2 anti-virus on 1 computer will conflict with one another. uninstall your mcafee first then go to AVG's site if you need help with the firewall.

Posted on May 12, 2009

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Hello, so I have an XBOX 360 with an XBOX live gold account. My internet streams perfectly fine on my laptop, but when I sign onto my XBOX live account, I get disconnected every five minutes!!! I even...

If this is the case, you may have broken your xbox live policy terms, most of times you will be kicked off xbox live perminately if you: flash mod your xbox, in other words, modified your console's software illegally, illegally downloaded xbox games, stole xbox games, generated your xbox live game codes, used inappropriate language on live chat, went to illegal sites on explorer browser, or hacked your xbox. Xbox live will cancel your subscriptions, if any of these policy breakers have been introduced and detected by the xbox live system.

Aug 05, 2013 | LG Washing Machines

2 Answers

Often attacking the virus in my laptop i need antivirus

You will need to download the free AVG 2011 antivirus program and then run this program to remove the spyware and adaware that has made a home inside your harddrive. Click on this link below to get started:

Feb 07, 2011 | Computers & Internet

1 Answer

I try do the mcafee antivirus registration but dont accepet my email and my password why my laptop is a acer one 531

Then don't register download a different anti-virus like AVG free download. Hope this helps!?

Please rate solution - Thanks

May 15, 2010 | Computers & Internet

1 Answer

How can make free renewal mcafee security center which is include in my acer laptop

Mcafee is not a free product and you will need to buy a subscription - the product supplied on your acer machine had a limited license to run Mcafee for a period often 60 or 90 days once registered and then you need to pay .
There are alternatives to McAfee for virus protection
  • AntiVir
  • AVG
  • Avast
Two other programs to have for spy/malware
  • Malwarebytes and superantispyware

  • If this solutions solves you problem, please do not forget to rate my solution.
  • If not, then please comment back so I can help some more

Mar 31, 2010 | Acer Computers & Internet

3 Answers

How to hook your xbox360 to laptop to get on xbox live

wel if you have wireles internet you can get a wreles adapter for your xbox and conec it that way

Oct 25, 2009 | Microsoft Xbox 360 Console

2 Answers

Xbox live failed

This site has good information relating to connecting your xbox 360 to xbox live wirelessly with laptop or modified router and improving xbox live NAT rating:

How to connect to xbox live wirelessly

Aug 19, 2008 | Microsoft Xbox 360 Console

2 Answers

Xbox 360 pro

Salutations LHmom,

Because your using laptop computers and a mobile carrier for your internet services this will be a little harder then normal but not imposable.

First what you would need is a ethernet switch or hub. This should allow you use the laptop with the Verizon card as a "Gateway". You would then connect the Xbox 360 to the hub and it would share the internet from the laptop.

Windows XP, and Vista have nice networking wizards that can walk you through the settings. But be aware you may need to change the settings back when you are not using the Xbox 360.

Hope this helps.

Go Ahead. Use Us.

May 08, 2008 | Microsoft Xbox 360 Console

1 Answer

Cant connect to internet. AVG blocking

take AVG off, go to and get Norton Internet Security

Mar 17, 2008 | Computers & Internet

3 Answers

Xbox 360 to wireless laptop

Make sure ethernet cable from XBOX 360 is connected to one of the 4 access ports on the back of the router.

Mar 16, 2008 | Microsoft Xbox 360 Console

Not finding what you are looking for?
Toshiba Satellite Pro L300-EZ1004X Notebook Logo

196 people viewed this question

Ask a Question

Usually answered in minutes!

Top Toshiba Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18391 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

7993 Answers

Are you a Toshiba Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides