Question about Arris SURFboard® SB5101 Cable Modem
I have a SB5101 Motorola SURFboard Modem. It randomly disconnects all the time. It only loses connection for about 1 minute. All the lights go out, I lose connection, then 1 minute later they come back on by themselves and the internet it fine again. It happens quite a bit, and I am getting really frustrated. My ISP has come by many times to fix the problem. They just dont know what is causing it, so there isnt much they can do.
If you guys have any ideas, or need any additonal info, plz let me know. Thanks
Thousands of people have this problem and i have 2 of them. Hey guys? dont you think if u change the modem, the power adapter, the cables, and the ISP do u think maybe.. the problem is that the modem is just a piece of ****?
Posted on Feb 05, 2011
If all the lights go out I would assume you mean the power light as well. Couple of things I would look at:
Has your ISP replaced the modem including the power adapter?
Has your ISP verified there is no short on the incoming data cable? You could try to wiggle the incoming data cable to see if the lights go out. I would do the same on the power cable.
If it's not a mechanical fault (cables), verify that you have the correct and current drivers for your modem and operating system.
Good luck and thanks for using FixYa.
Posted on May 12, 2009
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Posted on Jan 02, 2017
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