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I just got a Zen Stone Plus and am trying to get started. I have it charged up. The instructions say to connect the player to the computer. I've done that. Then it says, "on your computer, open the Starter Pack folder in your player". I don't see any starter pack so I can't proceed. What am I not doing?

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They are referring to the cd that your player came with, the Zen requires software to sync.
Install your software and you will be set

Posted on May 12, 2009

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1 Answer

My creative zen stone plus cant switch on,except use a usb cable to connect it... and the word on the screen not clear anymore....why its happen??and how to solve it??


Hi, from the way you said your problem, might not be easy for me to just give you a direct answer to the problem. Because i don't know what happened to it before it started acting the way it those.

So what you can do for me is to write out another comment and really describe exactly what happened to it that made it the way it is now.

But before you do that let me give you some Tips to troubleshoot it first and see if it will solve the problem.

How to Troubleshoot With a Zen Stone MP3 Player

Creative Zen Stone MP3 players work without problems under most conditions, but may occasionally malfunction during normal operation. Malfunctions are often caused by errors in the player software but are occasionally caused by other issues. If your Creative Zen Stone MP3 player is not playing back music or responding to button presses, troubleshoot your device. Most problems are common and do not require service.

Instructions


Plug the small end of the USB cable into the USB jack on the Zen Stone MP3 player. If the rechargeable battery is drained, the MP3 player will not work. Wait until the indicator light stops blinking before removing it from your computer.


Connect the MP3 player to your computer and open the Creative Media Lite software on your computer. Check for updates to the player's firmware by pressing the "Check for Updates" button in the software. Follow the onscreen instructions to update the firmware if one is available. Firmware updates correct problems with the software and may resolve the problem with your device.

Reset the Zen Stone MP3 player to clear any errors that may have developed in the device's software. To reset the device, stick the end of a straightened paper clip into the hole marked "Reset." The device will restart.


Reformat the player as a last resort for fixing your Zen Stone MP3 player. To reformat the player, connect it to your computer and open "My Computer." Your player is located in the "Devices with Removable Storage" section. Right click on your MP3 player, select "Format," and confirm the selection.


Tips & Warnings

If you are still unable to operate your Creative Zen Stone MP3 player, visit the Creative support website.

Reformatting your Zen Stone MP3 player will delete all of the information on your device. Only reformat your player as a last resort.

Thanks for using fixya..

Jan 12, 2011 | Creative Labs Audio Players & Recorders

2 Answers

Zen v plus 8g


If you already try both reset, then try doing a firmware update.

On computer try unplugging computer power cable, and if it is a laptop also remove battery, this sort out problems related with electrostatic charges on computer USB ports.

Sep 14, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Creative zen stone plus wont turn on


the battery is dead use a car charger it worked on my creative zen stone plus and ipod touch. the car should charge it

Jun 10, 2009 | Creative Labs Zen Stone Plus MP3 Player

1 Answer

1GB Zen Stone not detected by computer :(


try formatting it somehow i found that there is a format option when u connect it to the computer and it appears as a hardrive and just format it. it might work

Apr 11, 2009 | Creative Technology ZEN Stone MP3 Player

1 Answer

My creative zen stone plus doesnot work


it is not charged. the computer does not charge it.

say yes to the formating thing, its fancy electronics talk for "do you want to cahnge something on your player?"

Apr 05, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

My Creative Zen Stone Plus is not Charging completely


Use USB 2.0 Port.. My charging status was stuck at 21% till i swapped to USB2 port.. I've tested it and it works..

Regards,
Arvinderan Ganason (Malaysia)
arvinderan@gmail.com

Jan 17, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

My zen stone stays on a solid green light


Just tried this on a zen stone with speaker and worked. Connect your zen stone to your computer. When the green light is on, use a paper clip and press and hold the reset button (small hole on the headphone jack side). The green light should turn off. Wait a bit and it should start blinking to indicate it is now charging. Note: This reset only worked when I had it connected to the computer.

Hope it works for you too.

Ken

Nov 22, 2008 | Creative Labs ZEN Stone MP3 Player

2 Answers

Frozen


Try to download the "fixer" from Creatives homepage.

Apr 27, 2008 | Creative Labs Zen Stone Plus MP3 Player

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