Question about Brother IntelliFAX 4100 Laser Fax

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Brother Inellifax 4100e will not send

We have 2 4100e. One is a few years old, the other 1 week old. We are getting ''NG-Poor line quality'' errors on the send confirmations. They are hooked to separate lines. Sometimes they work, sometimes they do not. We have had the telephone company here almost daily and they keep saying the lines are ok. Is it a coincence that the problems started about the same time they changed to new copper main lines on our street??

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It appears that you have interference somewhere in the office. Have you recently gone to DSL in the office? A DSL line transmits a signal that requires a filter to receive only phone signals instead of the DSL signal. If the fax machines are receiving an unfiltered DSL signal, this would explain the interference. If this is not the case, the link below is a Brother's Solution to the NG Poor line quality. Best of luck to you with your fax problem.
Greg
http://welcome.solutions.brother.com/BSC/public/us/us_ot/en/faq/faq/000000/000200/000009/faq000209_002.html?reg=us&c=us_ot&lang=en&prod=mfc6490cw_all

Posted on May 12, 2009

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